Everyman Media Group Plc Reviews 

Very good staff a d brilliant time in the si Glen seater f4, went ro quickly

Appalling. Membership - login doesnt work. Booking tickets - errror.

How on earth can you run a company where the website doesn't even work properly.

Me and my partner had a great experience at Everyman cinema Cardiff earlier tonight,

Service, amenities, food were excellent. We would highly recommend and will definitely be back. Never felt so comfortable at the cinema.

You certainly get what you pay for in this venue.

At Salisbury venue last evening the sub titles failed to connect from the start of the 5.15pm film
Very quickly the absolutely amazing Rosanne informed the audience that she was trying to solve the problem but offered any drink free-orders were swiftly taken..Soon we were told that it would not be possible to fix the problem but Rosanne offered to move us to another Screen which would be available in 25 minutes and added that we could ask for anything we wanted from the menu- While waiting in the very comfortable lounge area we were given complimentary Cinema tickets for any Everyman venue .
At the promised time we moved to the new Screen & the film resumed
Rosanne’s control & handling of the problem was a Masterclass in damage limitation & creation of lasting goodwill
to the Company
I hope her bosses realise what a fantastic manager they have.

Our local Vue Cinema is closing down and we wanted to try Everyman. We when last Sunday for the first time. Overall not worth the money. The sofas are uncomfortable, especially if the film last nearly 3 hours and you’re seating in the first line, the seating area are quite small as its the back rest. We were in the first line, being so expensive, we thought there would be a good distance to the screen, but not. The food is a joke, my son ordered a pizza that was a very small piece of dough with little cheese in the middle and a couple of cherry tomatoes £7.90 popcorns £6 and even though suppose to be large it’s very small, the coke was one of those glass bottle, tiny. You’re not allowed to bring your snacks or drinks, because they want to take as much money out of you as possible.
The sound was good and the floor vibrates but at £18.50 per adult ticket and £14.45 children? Never again for us.

Wonderful Ambiance.... worth a visit.
Princess Square in Glasgow. Saw The Accountant 2 which was excellent but have to say the sound was far too loud....
Food was great as was the glass of wine I had. Staff were helpful. Certainly return.

Just watched Sinners, it’s just like being at home with the sofas. Snacks were nice, maybe a little pricey but to be expected.

Brilliant experience 750 bhp GTR with Josh was awesome great instructor and got the most out of me.

In December 2024 I attended the Everyman in Glasgow and purchased a ticket. Within ten minutes and before the film had been called to the cinema I received a phone call from my Spanish wife in Spain asking if I could deal with a problem with our daughter who was unwell. My wife is a cancer nurse and was doing home visits. I asked for a refund and was intially told it would be fine. Then, a line manager appeared and said I could not have a refund and to contact the company. I have since contacted the company, twice, and they haven't even had the decency to acknowledge my emails. Disgusting treatment.

Paid for membership last year, got my 6 tickets, used one before I moved to somewhere with no Everyman Cinema. Wasn't going to renew, but new job, moving to Chelmsford, they offered to carry over the 5 tickets if I renewed. So I did. Only, when I tried to book, I was told my membership had expired, endless emails, on hold phone calls got it back, but without the carry over....Anyway, when all was done and dusted, I tried to buy tickets online, and I can't use my pre-paid ones. A friend tipped me off (you have to use an App to be able to use your 'membership tickets', you can't do so online. 4 hours (over 4 days) to book to see a movie, which had (in the meantime) won a BAFTA so all reasonable seats sold during the period I was fighting re my membership.

Cambridge everyman is pretty new. Been a couple of times now with no issues in terms of booking or the actual films. Friendly staff and comfortable seating imo.
Avoid tea and coffee. Luke warm, small,not strong enough and massively overpriced.

The place has a cute, decorative vibe, but it feels like a poorly executed DIY project—lacking thoughtfulness and coherence. While the color tones are pleasant, the overall design and service fall short. The establishment seems to aim for an upscale experience but misses the mark entirely.

The so-called "VIP" section is particularly disappointing. The seats are incredibly uncomfortable, with no legroom to stretch or relax, and the staff doesn’t seem to accommodate or care about guests' comfort. To make matters worse, a Prosecco bottle nearly fell on a client’s legs during service—hardly what one would expect from a "VIP" experience.

It’s clear that little research was done to meet basic standards, such as the minimum measurements for a movie theater aisle or the needs of paying customers. The place is overpriced for what it offers, and there’s nothing special or remarkable about it. Overall, a frustrating and underwhelming experience.

Contacted customer service with a complaint about their shoddy service. Got an automated reply saying their team is looking into it, but then nothing further. Suggest avoiding this chain at all costs.

My sister very kindly purchased me a gift voucher for Everyman cinemas. I tried to book online a few times but wouldn't take the booking, kept saying there was an error. So I booked with my credit card and wrote to their customer service. No response after a few days so I emailed again and no response. So the voucher is worthless seeing the films sell out and so the only option is to book online or take a trip to the cinema to purchase a ticket and then again to watch the movie. Non existent customer service is my experience. Avoid gift vouchers.

Went on my own this evening to have a bit of "stressed-out-chronically-ill-working-Mum-needs-to-feel-normal" time. Got some snacks and a milkshake, enjoying my film. Sat solo right at the back- with NOBODY next to or behind me. About an hour in, I briefly looked at my phone to log having taken my medication. Unfortunately for me, that was the moment the Manager/School Principal passed me by with a glass of wine for someone further in front and whisper yelled at me "STOP using your phone during the film"....which was repeated when my stunned face obviously took a minute to register what was happening.

I nearly cried in disbelief, but definitely missed a good 20 mins of the film from the shock of that interaction.

I’ve been an Everyman member for about 10 years. Obviously the prices are sky high, but the cinemas are very stylish and I enjoy some of the films when they find the stones to stay away from the blockbusters. However, the app has never worked properly and the customer service is very flaky. Today, I got a letter with a QR code to scan to refer a friend and get a free ticket. Of course, it didn’t work, and the phone helper - when he eventually understood the question - could not provide me with the correct address and had few cares to give.

The worse experience ever !!! Shocking !!
I bought a gift voucher for a friend & family birthday which generated an order confirmation number.
It did not generate online the actual gift voucher itself.
Wokingham Cinema refused to use the order number as acceptance.
Sent 3 emails through their website and email address provided in person to resolve. After waiting on a call for 20mins , finally got this resolved

Contacted Everyman via email at least six times regarding replacing a lost gift card. Generic autoreply, no actual follow-up, EVER, and this is after first emailing 7 weeks ago.Phone number for customer services rings out forever then just cuts off, so basically impossible to get any support. Awful.

I renewed membership with Everyman after receiving an offer or an extra ticket if I did

Unfortunately, rather than start the renewal from the end of the current membership, Everyman restart it from the day you renew (if you wait til your membership expires, you don't get the 'bonus' offer)

Emailed customer service - got the usual we'll get back to you soon .... nothing .... further email (this time also copying in CEO) ... 'we'll get back to you soon' .... nothing

Clearly zero interest in customer service and satisfaction and the fact that no one from the Executive team is interested either says all you need to know

Visited on Christmas Eve Cambridge to watch the perennial Christmas favourite It's a Wonderful Life.

The ticket brought via their website cost £15.55, on arrival there were two people greeting at the enterance, told to take a seat and someone would be with me shortly, 5 minutes later I approach the bar, and was oddly not able to order a drink to take into the screen, told someone would come and take the order, not sure how as the server there never directed anyone to where I was. 10 minutes later the screening was starting, I was able to walk in with no one checking a ticket at all.

For what is meant to be a boutique experience, is frankly poor, leaving me with no drinks for a 2hr movie.

Given my previous experiences with event cinemas such as Backyard, Everyman has a lot to learn, customer service being the first lesson.