Everyman Media Group Plc Reviews 

What a shower. Useless customer services.Garbage.
Only giving one star as I cannot write a review and give no stars. Never again. If you don’t look after your customers- and until this episode I was a returning customer- you will not survive.Look at Octopus Energy ads and reviews. My advice is avoid this mob completely.

The cinema itself (Bristol) is great and the team at the venue were lovely. But the customer service from the head office is APPALLING. Sadly I left my glasses behind at my seat and couldn’t find a number anywhere to call the venue. There is the option to report lost property on their website, so I included the showing, screen and seat number. That form doesn’t seem to have reached anyone, as four days later I only had the confirmation of the request and had heard nothing. Calls to their main head office number have resulted in promises that someone will call me back within 24 hours but I hear nothing. Call back again, it gets emailed to the cinema and I have to wait another 24hrs, still nothing. This is the fourth day I have had to call and keep chasing, each day being told I will get a callback. Apparently the head office themselves don’t even have an up to date phone number for the Bristol cinema, they have to email and wait. Completely useless.

Ordered a gift card for xmas delivery on the 10th Dec
emailed customer services numerous times and spoke to someone on the phone (after 20 mins of the light house family!!!) who assured me he would sort it out and come back to me.
As yet I have zero information on my delivery and zero responses. Useless

I consider that £66+ for two adults and two children to visit the cinema is excessive. However the positives first; the screen and sound quality was good. Now the negatives: On arrival we were welcomed and handed a menu as if we had arrived at a restaurant, & this set the tone for the experience. Far too much focus on selling food & beverage at the expense of the customer experience. I'll not be returning.

No response to customer enquiry in 3 weeks, despite 3 chasers. Went to cinema in Edinburgh, fire alarm went off mid screening and we were all evacuated. Expected Everyman to reach out to those affected to refund or reschedule, but when they didn't I politely contacted them. No response after a week, followed up, still no response a week later and have now followed up a few more times but heard nothing. I question if they even have a customer service team. Paid £37 to go see Wicked and still haven't seen the final hour. I won't be surprised if the company eventually goes bust, as people won't pay that amount to see a film if they get no support when things go wrong. Last year I also had an issue with a gift card not working (said it had no balance) and it took over a month to fix. Extremely disappointing, avoid if you can.

The website is useless as you cannot cancel tickets.
They also never answer the phone.

Appalling customer service.

Smelt of chip oil, completely put me off ordering food so popped over to Tesco and got a bag of popcorn! People next to me sent their chips back, the lady saying she had the dregs of the bag of sweet potato fries, didn't hear what the man said.

I've been trying to get in touch with them for a week now with a question about Gift Vouchers.
I've had no response from them.
After reading the reviews concerning their Gift Vouchers I realise it's probably a good thing.
I'll shop elsewhere.
Probably Theatre Vouchers.

First of all cannot order tickets online unless you pay £2.25 for the pleasure. £52.80 for three tickets later and looking forward to having some food during the film. £53 for 2 burgers and chips and a pizza and French fries. The only thing I can say is stay away from the fries, nothing but small shards of batter over salted and not worth the money. Very disappointed and won’t be wasting money on the food again.

Amateur operation. I’ve emailed them and called them about some lost property lost when I fell in the cinema. I was in screen one of the Stratford cinema in b row. There is an unlit step which is a death trap. I fell and lost a bracelet. It’s been a week since I went and no reply to emails and they dont answer their phones. Steer clear of this place.

Such bad customer service! No gift cards have arrived after chasing with Everyman no one helpful not even given me a tracking number to chase myself! Will never buy again and will spread the word of how bad service and money taken and no goods!

Given a gift card for my birthday. Unable to use it to book tickets on line due to faulty software. Rang their help? line. Took over 30minutes to answer. Hate having my time wasted. Ask for a complimentary drink to compensate for wasted time but was refused. I certainly wouldn’t consider giving a gift card to a friend or relative as it is just a hassle. Poor customer service

Oh my goodness, I wish I had read the reviews here before ordering! I paid £50 for a physical gift card, plus £4 postage for it to be sent as soon as possible. They took the money quickly, but I've heard nothing from them since. I emailed asking for an update. No reply. I filled out the form on their website for an update. No reply. I called the customer service number, but honestly the chap who answered the phone didn't seem to have any clue at all. He was very vague, lots of humming and hawing, I think perhaps he'd not had his morning coffee yet or else it was the Christmas party last night and he was not feeling tip top. Anyway, "Customer Service" was unable to help but apparently the "Voucher Team" can. This elusive team do not have access to phones so I am not able to speak to them. I await in anticipation for a response.

Bought tickets and wasn't able to attend. Site says I can change booking but have to call or email. 3 weeks now and still can't get through on the phone, no response on email despite me chasing every day. Trying to get my money back. Shocking company and customer service. They do not care,

AVOID save your money and take a trip to one of the big name cinemas

Poor customer service, food never arrived, seats had a restricted view in the upper circle which isn’t stated when you book. Screen so cold I felt like I was in the artic circle

We ordered a gift card as a present and paid extra for fast delivery 1 - 2 days. We are on day 4 and no card. 4 telephone calls to customer service and an email over 2 days and no-one can help. Were told to expect a call back within an hour after each call as "the new system wasn't working properly"..
Appalling customer service after promises to look into the matter and call back. On top of not receiving the gift card. Total shambles and lack of respect for customers.

My partner bought an online gift certificate for a present. It was very confusing and aMy partner bought an online gift certificate for a present. It was very confusing and a poor booking system and didn’t look like his ticket purchase went through so we went and purchased another e-card and got charged twice by myself at the similar time purchased a gift card just a digital one not a physical gift card for my dad as a birthday present. I’ve been charged £45 but still have not received an email to my dad for the gift. It’s been weeks now. It is incredibly hard to get hold of anybody at the cinema there is an email system where you can query but no one responds and seemingly nobody demands the phones. It’s such a shame because it’s a lovely cinema but the online booking system and digital side of the business really needs massive improvement. Will not be using this gift service again and warn anyone Who is thinking about purchasing E gift cards or gift cards as Christmas presents.

I’ve written to the Everyman head office several times in the last year since my bad experience over a year ago and I’m still waiting for a response - as other reviews have said they don’t care - I hope they go bust they deserve to.

I’ve supported The Mailbox, Birmingham cinema since it opened, however as of now, I’ll be watching my movies elsewhere as the customer service has shown to be beyond unsatisfactory.
I’ve sent an email, filled in the contact form on the website, sent a DM through Instagram & called the only number I could find, yet zero response from anyone.
Due to work commitments I simply wanted to change my booking. The website clearly states that if you need to change a booking simply email us. “Our phone lines are very busy at the moment, so it’s much faster to email us. Please send an email to… with your request and a member of the team will get back to you as soon as possible.”
The email was sent at 14.48 on Wednesday, tickets were booked for Friday at 18.10. Is that not enough time to get in touch with someone or does a delayed response mean you don’t have to change the booking & you get to keep my £39.45!?!

We went to the Everyman in Lincoln last night, two tickets cost circa £28 and two coffees with hot milk to keep them hot and a portion of cookie dough to be delivered to our seats cost an additional £11. We like the cinema seating comfort and space and what used to be good service which is why we accept the excessive charges. We were ushered to the the screen applicable to our viewing and waited for our refreshment. After around 20mins the cookie dough arrived then after another 20+mins after the film had started the coffees arrived luke warm and with cold milk which turned the coffees to barely warm and to cap it all sugar but no tea spoons, with the film having started there wasn't much we could do about it but drink barely warm coffee.

If Everyman are going to charge excessive prices for refreshments it's not unreasonable to expect hot drinks to arrive hot and with tea spoons. From all the food and drinks backing up in the bar/cafe area it was clear the staff were struggling with orders and our coffees had been left standing to cool down which isn't good enough. We'll think twice about going to the Lincoln Everyman in the future as the quality of service during our two years of using this cinema has fallen drastically. My advice to anyone planning on visiting Lincoln Everyman is don't because the experience is no longer as special for the price that it used to be.