Everything Breaks Reviews 441

The company is a scam! They told us to get an estimate and they would deal with it, but then they claimed that nothing was covered and we had to pay for the repairs. It is difficult to cancel the subscription.

Took my car in for servicing on a Thursday. Everything breaks was notified on friday.Evening which I understand they weren't authorized or able to help me out.Till monday, they say it takes 24 to 48 hours to get approval on a claim. .My car was fixed by the dealership. However both the dealership and myself had to wait on " everything breaks" to pay their portion of my coverage.. im still waiting its been 9 days since I had my car in the shop

It seems legit enough but U cant even use the app. I found better coverage for a better price and canceled like 2 months ago the i get a call from them about my bill that they are still charging me for. I told them I canceled 2 months ago. They said " well the cancelation hasn't gone through all the way yet so we will continue to charge you until it does" I had to cancel my card so they wouldnt charge me anymore. How convenient right

I would strongly recommend to stay far away from this company. They are shady. I was a customer with them for about a year and paid them every month with no issues up until I was told that I owe money on my account. I was first told that i owe $4 for a late fee so I asked the representative to add that to my next month balance. Mind you that my payment is due on the 16th of every month so on april 12th I called this company to request for them to turn off autopay because they kept trying to take my full monthly payment before the due date but they dont care because the very next day, they've taken an unauthorized payments of the full amount of $94 days before the due date when requested and was told autopay is off. I was told that a refund request was submitted to a manager and that it takes 5-7 business days for it to touch my account. several phone call inquires and 2 weeks later on april 30, I was told that they manager never looked at it and it would be assigned to someone else. in addition to taking unauthorized payments out my account 3 times in less than 30 days (they admitted on video autopay is off while still taking money) different reps told me i owed different amounts. One rep said i only owe 4 bucks, another one said I owed a payment from july 2025, then said i owe 2 months from july 2025 and Jan 2026 then in the same breathe said i owe 3 months while another rep in billing department looked at my account and confirmed that I dont owe anything. I requested for a manager, a refund receipt, a copy of my contract, and written notice stating what i owed because of the contradictions but was never giving anything (everything is on video). After notifying them that I made a complaint to the BBB and promised to get the Attorney General involved if they don't refund my money, the Rep told me that he's going to hang up and that I'm free to get a lawyer and then shut down my account without my say so. As off 5/1/26, I have yet to receive the money that was stolen

Update 5/4/2026: I have spoken with three reps on 5/2/2026 who named themselves as Jose, Eddie, and Amy. I believe Jose was the first who hung up on me and also did it a 2nd time right after I mentioned I was free to speak to a lawyer and the Attorney General. When I called back and got ‘Jose’ again, he denied being the same person even though he had the same voice and details. Eddie also hung up on me instead of helping. Only Amy was professional and actually tried to answer my questions. On top of that, my account was already located and CLOSED by your company, and I have bank statements, so saying you ‘can’t locate’ my account is not honest when Amy in billing was able to locate my account and mentioned that every customer interaction has to be documented in notes and she said there was no notes from Jose or Eddy.

I've also sent and email on May 2nd stating:
'I am requesting copies of all records for my Everything Breaks account.
Please send me:
1) A complete copy of my original service contract (including all terms and any updates)
2) A full account history, including:
– All payments and charges, especially on March 2026, April 13, April 30, and May 1, 2026
– Any internal notes, screenshots, or records used to say I was “behind” or owed a balance
– Any records related to the closure/cancellation of my account.
Please confirm by email that you received this request and when I can expect these documents'

5/5/2026: Lies and contradictions! I've told Jose explicitly not to close my account until the refund is resolved. You claimed the two Feb payments brought my account current. Then why were you still trying to pull money from different accounts for almost 2 weeks after my march payment? Why did you tell me that the April 13th payment was for July 2025 late payment if Feb supposedly fixed everything? Make it make sense. This is straight up fraud

Don’t get everything break they came up with so many excuses not to fix my car they talk like it top of the line I so disappointed with this company my car got a gas smelled come from it they wouldn’t fix it

Sales rep sell the car plan on lies. They are collecting millions of dollars and not providing what they say. By the time you try to use them you’ve lost so much money. They need to shut down don’t waist your money with this company. Hard to even cancel

Since you seem to respond to reviews and not calls to cancel when you see this cancel my plan. I called that same number you listed yesterday and after being on hold for over a hour try to argue with me, but because I was professional, he couldn’t do anything. I told him I was going to start a complete with the BBB and he said no need to do that. He’s gonna get me on the phone with a manager. After holding for the manager automated system says goodbye in the phone hung up. No one called me back so at this point, I have to keep money out my account until the plan cancels on his phone since they’re trying to make it difficult. Only when you’re signing up or your bill is late is when you can get them on the phone other than that forget it. So when you see this message, this is my formal authorization to cancel my account. This is impossible to get in touch with y’all..

Scam. Stay away from this company. Patalogic liers, that are trying to deceive you over the phone selling you onexistent coverage. And hiding behing Auto Pro.

Do NOT buy any warranties from this scam company!!! I made the mistake of signing up, was told about a 30 day trial and that I could cancel and get a refund and I contacted the next day by email also called them by phone I was told they would call me back why call me back to cancel you should be able to cancel right then! They refuse to refund me so I have disputed with my bank and have reported these scammers to the BBB.

Update I updated the review to a 3* because even though they did eventually refund me and offered to waive the $250 fee to cover my vehicle due to driving for uber and the sales person not telling me about it. I felt deceived and asks it was way too hard to cancel than it should have been. I couldn’t trust them based on my initial experience.

I called Everything Breaks about a warranty for my Nissan Juke (2015). When I was talking to the representative she gave me the price for the warranty, and the representative went over some of what was covered in the contract policy, she the representative stated that the belts, water pump, starter, transmission, motor, major parts and could cancel at any time for 2015 Nissan Juke. It turned out they wouldn’t cover transmission for my car, and when I was canceling my policy with Everything Breaks I was told I had to pay $75.00 to cancel my policy. Then they told me it was in the policy and I told the representative I didn’t have the policy information and till two to three weeks later in my mail. So how was I to no this, if you can believe there representative when they say you can cancel policy and nothing of a $75.00 cancel fee. This business is very shady and please don’t trust there representative for the true.

Do not talk to these people unless you’re in the mood to talk to the Devil himself and if you’re wanting to count lies someone will pull over on you.

I spoke with a GENTLEMAN, KEENON, who actually listened to my concerns and informed me on the coverage, yet wasn't pushy where I felt heard & respected.
He did his job with concern for the consumer, which you definitely do not get in most "Customer Service" oriented calls. I Thank him graciously for his patience.

I rarely take the time to write reviews, but in this instance, doing so feels not only appropriate, but necessary.

My recent experience with Keenon Morrison, Member Services Representative at Everything Breaks, was nothing short of exceptional. As someone who operates at the executive level and understands the difference between merely completing a task and truly taking ownership, I can say without hesitation that Keenon exemplifies the latter at the highest level. I had been dealing with an unresolved issue for roughly four months—a frustrating and unnecessarily prolonged brouhaha that had tested both my patience and my confidence in the resolution process. Then Keenon stepped in, and the entire trajectory of the situation changed.

What immediately distinguished him was his willingness to assume full ownership of the matter. He did not deflect. He did not hide behind process. He did not offer hollow reassurances or scripted sympathy. Instead, he listened carefully, engaged thoughtfully, and approached my issue with the kind of accountability, composure, and precision that is increasingly rare. More importantly, he resolved it. After months of circling around the problem, Keenon did what others had failed to do: he brought clarity, competence, and closure.
His professionalism was matched by an extraordinary level of emotional intelligence. He communicated with confidence, patience, and respect, all while making it abundantly clear that my concern mattered. That combination—technical capability paired with genuine care—is what separates a good representative from a remarkable one. Keenon is remarkable. During our call, I told him plainly that his skill set belongs in leadership and that he should be managing a team of representatives. I meant every word. Talent like his should not go unnoticed, because it has a direct and profound impact on the customer experience and, ultimately, on the reputation of the organization.

Everything Breaks should be incredibly proud to have Keenon Morrison representing the company. He is the kind of employee who restores confidence in a brand, elevates the standard for customer care, and reminds you that excellence still exists in service-oriented roles. If I were evaluating leadership potential within the organization, his name would be on my list immediately. He did not simply help me; he impressed me. And that is not praise I give lightly.

If this review reaches anyone in senior leadership, I hope it serves as a clear signal: Keenon Morrison is a standout professional, a problem-solver of the highest order, and, in my view, the kind of talent every company should be eager to develop, recognize, and promote.

Up until now I have had a good relationship with the company...They paid half my oil changed when needed and a repair was done that they covered as warranty said ..But I can't reach them anymore...I sold my car 2011 Audi A5 quattro convertible and wanted a refund on the 2 months left on my paid up policy... Website down... Customer service phone keeps ringing...Talked to someone who said he cancelled the policy .Said I'd receive an email...None of that happened or has taken place ..I'm so disappointed....BUT!!..a few days after my initial review they responded with positive news...I appreciate that .Good luck to the company going forward..♥️

I will not recommend Everything Breaks to anybody cause they are scammers and they got my money monthly and when my car needed fixing they wouldn’t approve for it to get fixed, I had a very bad experience with them never again I should’ve look at the reviews

Salesperson lied on the phone about features and benefits.
Took a year to cancel and shady practices.
Horrible customer service.

This company is a joke. I filed my first and only claim with this company only to get denied because they said that my wheel speed sensor was chewed by a rat and that canceled my contract. There was no evidence that supported a rat chewing on my sensor but was told by an Everything Breaks employee that the chew marks on the sensor supported the rat theory which was a total lie. No photo or anything was sent the them to claim that a rat chewed the sensor. I would not recommend this company to not one person even if I didn’t like them!! I will do all I can to spend the word about how much of a joke this company is!! I will not rest until the rest of the world knows that they are nothing but crooks! Stay clear of this company if you actually want your filed claims to be paid out!

I BOUGHT A CAR AND ELECTRONICS WARRANTY DATE: 3/13/26 TIME PURCHASE 10:00 AM WAS TOLD THAT THE POLICY CAN BE USED ANYTIME DUE TO THERE SPECIAL. AT 8:00 PM MY RADIATOR BUSTED AND I WAS BOUT 15 MINS FROM. I CALLED THE ROADSIDE ASSIST. AND HE TOLD ME THAT I DIDN'T HAVE A POLICY AND THAT THERE IS NOTHING HE CAN DO FOR ME. I GAVE HIM ALL YTHE NUMBERS FOR THE ACCOUNT AND HE SAID THERE ISN'T NO POLICY FOR YOU SO WE CAN'T HELP YOU. GARY THE CUSTOMER SERVICE WAS VERY RUDE TO ME I WAS CRYING BEGGING FOR HELP TO GET HOME BEFORE I KNEW IT HE HUNG UP. SO I HAD TO CALL BACK SPOKE WITH BILLY HE SAID THE SAME THING AND THAT THEY DON'T HAVE NO LEWIS SALESMAN THAT WORKS HERE. AT THAT TIME I PANIC MY BLOOD PRESSURE WAS 181/162/100 I WAS BARELY HOLDING ON. I SIT AT THE SERVICE FOR 4 HOURS I DROVE THE CAR, BUT HAD TO KEEP STOPPING FOR IT TO COOL OFF. I HAVEN'T RECEIVED ANYTHING FROM THE SALESMAN LEWIS. HE CONVINCE ME THAT EVERYTHING WAS IN ORDER, BUT NO PAPERWORK NO NOTHING I ASK TO SPEAK TO A SUPERVISER BUT WAS HUNG UP ON AGAIN AND AGAIN. I TOLD THEM THAT I WAS DISABLE AND MY BLOOD PRESSURE IS VERY HIGH I NEED TO GET HOME TO TAKE MY MEDICINE, BUT I DIDN'T GET NO RESPONCE, HE SAID THAT I DONT HAVE ROADSIDE OR A POLICY. I SAID I CAN'T BELEIVE THAT I CAN'T GET HELP HE SAID I CAN CALL A WRECKER TRUCK PAY THE 200.00 + SO I CAN GET HOME, THEN HE SAID THAT, THAT WAS THE ONLY THING HE COULD GIVE SO I SAID THANKS FOR NOTHING. IF I WAS THERE BOSS GARY AND BILLY WOULD BE FIRED DUE TO ETHICAL DECISIONS. I TOLD THEM THAT I DIDN'T HAVE ANY MORE MONEY AND THAT I WAS HUNGRY AND CAN'T BUT ANYTHING I SPEND MY LAST 12.00 ON 2 JUGGS OF WATER T TO PUT IN THE CAR BUT IT JUST RAN OUT.JUST MADE IT HOME AT 2:OO AM MY CAR NEEDS TO BE FIX AND TOWED AND I THINK DUE TO THE NEGLIGENCE THE COMPANY SHOULD ACCOMMODATE ME WITH NO CHARGE ON FIXING MY CAR AND THE TOWING FEES. CUSTOMERS SHOULD ALWAYS BE TREATED WITH RESPECT I'M 63 YEARS OLD HOMELES LOST MY HOME LOST MY CAR LOST MY JOB, SPENT THE MONEY TO PURCHASE THE SO IO WILL HAE SOMEWHERE WARM TO BE. NO BODY CARES AT DISABLE PEOPLE, I'M SORRY I'M IN A BAD PLACE, I WAS SO AFRAID I COULDN'T DO ANYTHING BUT CRY. NO MONEY, CAR BROKE, NO HOME, KINDNESS. I DON'T KNOW WHAT TO DO I'VE BEEN LIVING OUTOF MY STORGE AND MY CAR THEN IT WAS TOWED AND I WAS HELPLESS. I CALL A SISTER AND SHE SAID IT'S TO COLD OUT THERE TRY TO MAKE IT HERE. SO I DROVE THE AND AS SOON AS THE LIGHTS COME ON I HAVE TO PULL OVER AND WAIT HOURS FOR IT TO COOL OFF JUST ENOUGH TO GET TO MAYBE THE CORNER. THIS HAS REALLY GOTTEN ME DOWN.

Bought a warranty for my truck, months later the 4X4 system malfunctioned, took truck in for repair took three weeks for an inspector to show up after several phone calls and waiting on hold for 40+ minutes each time. Four days later claim denied. I called to cancel the warranty and person on the phone started to lie saying the dealership said the turbo charger was bad and engine burning oil and smoking due to lack of maintenance. ALL LIES! first the truck doesn't have a turbo charger, and I change oil and filter every three thousand miles with repair records dating back several years to prove it. Now I'm looking at my bank account today and find out they charged me $75.00 to cancel. This outfit sucks and is a prime example of why "aftermarket" warranty companies have such a bad name and reputation. If you are thinking about doing business with this outfit, don't walk but run away as fast as you can. EVERYTHING BREAKS IS A SHAM!!

I had two different attempts at a claim. One was the water pump and they said you can't replace the water pump because the hose is bad and they refuse to pay it and it cost me $1,100. This time I wanted to get the axle fixed on my car. They said they couldn't do it because the boot had cracked and the oil had leaked out. Okay this is ridiculous. How am I supposed to know this and why aren't they paying. This is the second time and every time they invent something connected to something as a reason they don't cover it. They won't pay for the component. They also took 40 hours to respond to a Wednesday request from the mechanic. They then took a week to send an adjuster out. All this time I had no car and they provide no rental car even though Justin went to the wrong place the first time. Don't waste your money

The customer service gal "Sue" was very nice and informative. I signed up. After we got off the phone, I went out online to read reviews on this company "Everything Breaks". I have had very bad experiences with home/auto warranty companies in the past. Sure enough, this company has a 3.8 rating and it's weird because the reviews were either 5.0 or 1.0, virtually no middle ground. And again, the 1.0 ratings brought back nightmares in my head of what I had endured before with another company, HWA.
So I called Everything Breaks back and a guy answered and I told him I had just signed up, but now I want to reverse that because of the reviews. He transferred me to someone else, and when the next guy answered he transferred me to someone else, and I got stuck on hold for a period of time, JUST LIKE CLOCKWORK, and no one picked up the phone to help me after I was transferred twice! That's what these companies do. And if you do stay with them, they will deny, deny, deny claims for obscure reasons that they didn't tell you about, and you didn't think to ask in the beginning. So - I got a new credit card and had to get a completely new checking account but that's ok. I would rather do that then get totally scammed.
Do not sign up with this company or ANY auto-home extended warranty company. You will get dinged every month and you will more than likely never get repairs you need. And, after you have signed up and done business with them, it's almost impossible to close your account with them unless you do what I did.. Change your debit/credit card number and get a whole new checking account with a different account number. You will have to notify your billers because it takes a couple weeks for that to go through. But, it's a far better option, like I said, than allowing companies like this rip you off.