Everything Breaks Reviews 442

We had a claim for a cell phone screen. Very expensive phone needed a repair. We call and got our claim started the same day and the phone was completed the next morning. No problems at all. Well worth the cost of the coverage plan.

We went through all the correct procedures, called it in, got prior approval and it has now been 2 months and no payment!! We have called in a few times for payment and have written to the support email and no one has reached out - and the one time I was able to get someone on the phone they told me that they would send our claim to the payment dept and I would hear from them the next day...Well a week later, nothing. I am currently on the phone now and have been on hold for 2 hrs...We wont be accepting the Everything Breaks ever again.

They can improve by doing what they advertise they are not paying claims I have had a going on two months and all they tell me is it has been escalated I ask what does that mean no one can tell me I've called over a dozen times same answer always a manager will reach out to you well they have not done any reaching but they still continue to take there monthly payments very bad customer service how they have an A rating with the bbb is beyond me.

Do not waste your money; it is a scam; it is very difficult to get someone on the phone and after you get them on the phone know one can give you a definite answer about your claim nor can you speake with a supervisor. They just keep telling false information. 25+ days and still no claim payment. Do not trust this company

Today I discussed my status concerning the 2012 Kia Forte warranty. Deborah was patient, professional, and compassionate with me. She took the time to read many of the details of the warranty; she reassured me the warranty was valid and submitted another copy. She solved my problem and made me feel it was her pleasure to assist me!!!! (agent 6078)

Key points about complaints against Everything Breaks:
Claim denials:
Many customers complain that Everything Breaks frequently denies claims for repairs, citing exclusions or technicalities in the policy, even when the issue seems covered.
Customer service issues:
Difficulty reaching customer service representatives, long wait times, and unhelpful responses when contacting them regarding claims are common complaints.
Complex policy language:
Some users report that the terms and conditions of the warranty are confusing, making it difficult to understand exactly what is and isn't covered.
Aggressive sales tactics:
A few complaints mention being pressured into purchasing a warranty through aggressive sales techniques.

I have not yet taken advantage of any of my benefits but speaking with the persons I have spoken with have been on their job with selling me so far on your product.

I saw an advertisement on TV and called. I spoke to a very nice gentleman Justice. He is so nice and helpful and answered all my questions. I liked everything he said the company offers so I signed up.

Is very good service good Manners does everything you can't take Good customer service would recommend it to anyone

I am beyond frustrated with the horrendous service I've received from EverythingBreaks.com. My claim, initiated on October 25, 2024, has turned into a nightmare. They brought in an adjuster who inspected my vehicle and discovered multiple issues beyond just the transmission. After that, everything went downhill.

Despite providing all requested service records, the adjuster has completely cut off communication! For nearly three weeks, I've been trying to reach someone, anyone, at the claims department, but my calls and emails have gone unanswered. It’s as if they have vanished into thin air. When my mechanic called to get authorization for the repairs, he was told they were still waiting for paperwork that was already submitted. How can a company operate like this?

To make matters worse, I haven’t even received a bill for the labor involved in putting my vehicle back together, adding to my financial stress. This level of incompetence is unacceptable. I have documented everything: emails, screenshots, and recorded calls.

If you're considering EverythingBreaks.com, think again! Their lack of professionalism and customer service is astonishing. I urge anyone reading this to avoid them unless you enjoy being ignored and left in the lurch. I will not rest until I receive a response and resolution

Andre was very personable, professional and a Christian.

One of the worst companies I have ever had to deal with. Denied my claim, repaired shop on hold for hours as well as me. Canceling!! Don’t get involved!!

The presenter was knowledgeable and clear

Worst service, I waste my money for 18 months for nothing. They do not resolve my car's problem, asking for old service receipts instead of doing what they offer. Fake company. Trash

The service agent was very professional. Gave me a plan I couldn’t refuse.

UPDATE: 01/08/2025: Auto dealership received payment after starting on 11/03/24. Auto was at the dealership for this duration! Due to several trials and errors, one can figure out the best way to reach them. Since it took extended time to address this claim, their (or subsidiary/affiliated LLC.) staff, who were further up the "chain of command," refused their full names. Generally, EB did not return phone calls (unless it was the initial return call because of the long wait) or contact auto repair facility. EB does not use online payments instead issues paper checks. Read and compare the reviews, at this time, imho, majority 5 star are for SIGNING UP for the EB auto extended warranties while majority of the negative reviews are for PROCESSING of an auto claim of such warranty.
11/04/2024: They claim on their auto recording that they are a 5-star place while I am on hold for >25 mins. I had to call after my Toyota serv rep attempted to call them and was on the phone >15 mins. Presently, my serv rep for the auto shop and myself have not spoken to anyone. What a joke. I will alter this review, if they do provide the service that they market. If no or questionable services provided then Better Business Bureau, and other govt agencies for consumer protections will be contacted. Buyer Beware.

Heard about this place through a trusted source. Spoke with Chris Cesar and let me tell you... Knowledgeable, patient, answered all of my questions, and gave an overall good experience! As far as introduction goes with this company, it has been a very good experience.

Trustworthy and affordable. Great backup plan in case it’s ever needed

1-325-455-7543 <——— this number reaches a spoofed company claiming AutoPro, they are representing Everything Breaks.

Company calls everyday, I am not a female named Laura and I don’t own a 2013 Ford Escape. I told them to stop calling over 30 times, I am not a customer or potential customer. 30 calls later, I finally figured out if you pose as a potential customer, you get the real company behind the calls and it’s amusing wasting their time! (Everthing Breaks). I pose as an Uber driver named John W Gacy every morning on my daily walks. John has a fake 2015 Toyota Corolla with 325k commercial miles and a check engine light with an oil leak. (If you are not a potential customer you get attitude or hung up on) I let them spend the entire time selling me the warranty and at the end I just let them know I wanted to waste their time since no one at the company can stop calling me. They offer a warranty at monthly $29.88 with 50% repair up to $500 and a yearly cap of $2k. *This company uses/poses as AutoPro spoof minions to call and harass relentlessly. This is not a business but a CRIMINAL ORGANIZATION. They refuse to stop calling or adhering to FTC “do not call” lists.

*Better Business Bureau states: On August 15, 2024 BBB was made aware that AutoPro Warranty Company has been the target of a spoofing scam. Please be aware that this company does not employ telemarketers. To verify correspondence from AutoPro Warranty Company please call the phone number listed in their BBB profile. <——-I’m assuming Everything Breaks is the spoofer.

Update: Everything Breaks uses “AutoPro” (spoofed according to BBB)to call everyday and transfers potential customers to Everything Breaks warranty. They claim I have the wrong company. Can two companies be named Everything Breaks warranty??? Are they spoofed and not reporting it to BBB? Maybe but the review stands until addressed. Guilty by association. Everything Breaks warranty is at the end of all calls associated with my spam. Reading others reviews with the same issue I am confident this is the correct company. Stop calling me