eve sleep Reviews 15.343

the shopping experience is very streamlined. they explain straightforwardly the types of mattresses and then give the options of size. all it needs to be!

Item I wanted discounted to a great price. Ordering process smooth. Delivery system very good - lots of updates and information. I liked the updates on how to deal with my mattress. Delivery on the day very professional.

Ordering was easy delivery was on time. The guy who brought the mattress in to unpack was very friendly.

The man came brought it upstairs unwrapped it layed it out on bed took away all the wrapping did not have to do anything and nice to sleep on as w

A bit of a long lead time but apart from that - delivered when they said they would (a call beforehand) and they took it upstairs for us. Feels very firm but the foam sort of moulds to your body shape for an extremely comfortable sleep. No real disturbance from partner who is a fidget all night.

I purchased an Eve Sleep hybrid mattress in October 2021 for £578 (sale price), based on a 10-year warranty and expectations of long-term durability.

Within around 4–5 years of normal use, the mattress developed significant sagging and loss of support across multiple areas. It is now uncomfortable and no longer fit for purpose.

When I attempted to make a warranty claim, I was told the company is in liquidation and that warranties for products sold before administration will not be honoured. I was advised to pursue a claim via my credit card provider instead.

This effectively leaves customers with a product marketed as long-lasting but without any warranty support when issues arise.

In my experience, this feels like a serious failure in both durability and after-sales support. I would not trust this brand again and would urge other consumers to be cautious, particularly given similar reports from other customers.

A really good product with a very good quality and a good customer service. The driver advised me about the delivery giving a time slot and everything was good.

I am hugely disappointed with Eve’s service. Having been delivered the wrong size mattress twice, and they refused to replace the second time. I am now stuck with a double mattress when paying for a King. Approach with caution.

Thought it would have been a bit softer as it is a little on the hard side .

I complained about the stains on my mattress and still haven’t heard back about a resolution

Straight forward assembly, clear instructions and sturdy bed. Thank you

Delivery was great, on time and very easy. Delivery guys excellent and helpful.
Process prior to delivery straightforward and easy with good communication via emails and phone.
Too early to rate mattress itself.

Very helpful customer service. My case was a nightmare changing delivery address from pre-filled one, and old mattress recycling service had to be cancelled after placing my order. All has been handled quickly and patiently - thank you!

Great service, excellent communication regarding delivery and quality mattress.

Delivery men (Steven and Willie) were great and delivered it to the exact room in my house.

Wrong mattress however had been picked so Eve sleep are in the process of getting the right one delivered and the wrong one picked up.

Amazing!! Best night's sleep I've ever had, first time I used my new mattress. I had my last eve mattress 8 years and went with a slightly different one this time. Also like the pillow I had free with my order. Feels alot plumber than any others meaning I only need the one pillow now