eve sleep Reviews 

Got given a delivery date to arrive nearly 2 months after order was made, I only got this after chasing them up after 3 weeks. No apology no good will gesture for expecting me to wait nearly 2 months! No delivery email sent until I chased them up, plenty of eve promo emails in my spam folder but certainly nothing about a delivery date. All in all what good are less expensive goods if you are unknowingly expecting to wait nearly 2 months, with no comms from Eve about any such delays. Utterly useless.

Best mattress I’ve ever had got one 7 years ago and just recently replaced it with a fresh one the same and it’s the best sleep again I’ve had the quality is outstanding

Very comfortable mattress. I was a bit unsure at first to buy online as you should always try a mattress first. That said I took a gamble and it has paid off. Very pleased with the mattress. It was very well priced and did not take long to arrive. Waited 24hrs for the mattress to settle as vac packed. Would by from Eve again

Well, ordering and delivering was a breeze. The Premium Hybrid Mattress looks great. As I only started to use two nights ago, too early to give a meaningful review but so far so good. Will give the mattress a chance to impress!

Good price very quick and helpful delivery and best of all l am not waking up with a bad back anymore

delivered on time and the helpful team took our old mattress away despit it weighing a ton. the new mattress is perfect, we're both sleeping better

This mattress is not worth the 800 i paid for it 7 years ago.
Within the 100 day guarantee I had id made a complaint regarding the dipping in the middle. they sent a man round to 'check' the mattress and he of course disagreed with me and my complaint was rejected.
After 6 years I decided to buy a new sping coil mattress. I would not recommend this mattress for a long lasting performance or the company to take your complaint seriously.
This was a king size mattress for just myself, i split with my husband just after purchase, and i weigh around 75kg so i was hardly a huge burden on it.

Extremely disappointing experience with Eve Sleep.

The mattress developed visible dips and uneven areas far sooner than expected, making it uncomfortable and lacking proper support. Given the price and how it’s marketed, the quality simply doesn’t match up.

What made things worse was the inspection process handled by Emmiera Group. The agent insisted — despite our repeated objections — that the mattress had been “wetted,” yet provided no actual evidence. He also accused us of opening a zipper we didn’t even know existed. It felt like he was looking for excuses rather than properly assessing the faults.

Overall, clear defects have been dismissed, and responsibility has been avoided. Very poor customer service and a frustrating experience from start to finish. Would not recommend.

You could try by knowing what you are averting. After making an order for 2 a week delivery slot, got an email to say first delivery we’ll be in 6 weeks. It’s not good enough. After writing to you about this, I was told that before you order it does say “ delivery is estimated due to address/postcode”. It doesn’t say that because I tried ordering the same item again and I didn’t see that statement. If I had I might have thought twice about making the order. So I feels the company lie to you to get your order, then by that time there’s nothing you can do about it. They have your money.
I say do t use this company, I’ve already told them I won’t again.

Fits beautifully and well padded. Good quality.

Premium Hybrid Mattress. Fabulous mattress. Took to it straight away (after the advised 48 hours waiting for to it to expand fully). Mild chemical smell disappeared after a few days. Has nice firm (but not too firm) base with a cuddly top layer making for a perfect combination. Great for people with joint problems. Easy to order, quick delivery, well packaged, and extremely helpful and courteous delivery chaps. Well worth the investment. Thank you Eve.

Delivery really prompt and the mattress is really comfortable.

The item was delivered on time by friendly and polite staff. Can’t expect anything more; excellent service.

Great service, delivery time spot-on, friendly team. Thank you

Great range of products and good prices. Great comms throughout from ordering through to delivery. Had an issue on receipt, which was quickly resolved. Cannot complain about any aspect.

GREAT PRODUCT

I was made to feel a valued customer from Order to Delivery. Great communication with personal attention to every detail. Friendly helpful delivery staff and useful unpacking instructions.
Treated ourselves to new Eve duvets too and had the best night sleep for ages.

Had a fantastic experience with this company. After having a problem with eve matress protectors they offered a refund immediately. If I could give eleven stars I would

I bought the original Eve mattress around 10 years ago and decided to buy a new one as we raved about them to our friends and family. We went for the premium version and were so disappointed when it arrived. It was thinner than the original, lighter and the outer casing didn’t fit properly. We returned it and they were excellent at arranging the return, it’s just a shame it feels like the quality has reduced to focus on cost.