Expressone Reviews 

Packages that should be delivered to the address are delivered to pick-up centers, sometimes far from the address.

Disgusting company with nobody answering their phone NEVER

Without a doubt, this is the worst courier company I have ever dealt with. Customer support is practically non-existent — the support line is never answered, and it seems impossible to get in touch with an actual representative. Deliveries are consistently late, often without any clear explanation or proactive communication. There is a complete lack of accountability and customer care. It is genuinely difficult to understand how a company operating at this level of service continues to function. It is also unfortunate for the businesses that choose to work with them, as this directly impacts their customers trust and overall experience. I am extremely disappointed and would not recommend their services to anyone.

They really dont care about the customer. They have made some kind of network with PUPs (pick up points) in some local stores, instead of investing in stations with cells (like the rest of the companies). These PUPs are usually very far from the delivery address and you always have to take in mind with the working hours of the PUP (which varies a lot ). When you try to call them, they either terminate the call without picking up, or just let you ring for 5 minutes.

Extremely disappointing courier service. The parcel was not delivered to the specified address but instead left at a pick‑up station, forcing the recipient to collect it themselves. This is especially problematic for elderly individuals who may not be able to manage such trips. Customer service is practically nonexistent — no response to phone calls and no replies to emails. Overall, a very poor experience and not recommended.

Огромно забавяне от 3 седмици, никаква обратна връзка, въпреки 3 разговора със служители. Никаква прозрачност. Нямам доверие на тази фирма.

No Customer Service. No Deliveries. Nothing you can do. Not even pick it up yourself. They suck so badly. I don't even know how Austrian Post 'managed' to hire and open such a losing logistics company.
Austrian Post has a contract with Amazon.de and yet f***ks up bigely. They hand it over the package to 4 subcontractor while still in Austria. One week in Austria, 5 days in transit, one week in Expressone Bulgaria's warehouse. You think about it. This is wild. Not mentioning that I am a PRIME paying Amazon customer. Bonkers.

This is the worst logistic company I’ve ever used. They never answer any phone number, nor their mail address left. Suggest if you have the option definitely to chose another one more reliable like Ekont, or Speedy.

Kézbesítés? Szállítási raktár kapacitási probléma.
Ügyfélszolgálat? Minden kezelőnk foglalt.
Hogy lehetséges, hogy ezeket foglalkoztatják megbízottként nagy cégek?

Absolutely appalling employees in Shumen office and just couldn't care less.
They are beyond unreliable and I will never use again. Companies like this should not be in business.
Never answer phones or emails. Pitiful company.

Made an order via Amazon.de on the 15th of December, with delivery expected on the 5th of January. I waited and on the 6th of January it entered the system at ExpressOne BG, which I only knew because of external tracking pages.

For a whole week from January 6th to 10th, I did not receive a single notification from the shipping company. Upon trying to contact them via the contact form and calling, no returns whatsoever.

On January 12th, I contacted Amazon for a refund, who then informed me the courier had an accident and the items were damaged.

This accident must have happened in the office, because from the 6th of January, when the products entered the system, I was never notified of any deliveries.

I am a patient person and could've waited longer, but it's unacceptable to receive absolutely no notifications or replies after reaching out to them.

Their services are beyond appalling. My packet was registered at their warehouse as Hub inbound (BG - Sofia) on the 27. 11.2025. After submitting numerous complains forms and trying to call, the parcel magically disappeared and the status was changed to parcel lost on the 29.12.2025. The packet contained a solid gold element which I believe was stolen by someone in that company.

Everything went wrong. Deliveries delayed for weeks, nobody picking up the phone, no clear organisation and instructions. The company definitely needs more employees and better training and on onboarding processes.

Even one star is way too many for this company. They constantly lie that made an attempt to deliver but they never did. So they ask you to go to their office.
I paid for my goods to be delivered not to go to an office that is not convenient for me. I will return all my ordedrs and ask the seller for a refund. *** This might be just the bulgarian way to save on expenses by not delivering the goods. What a genius way of thinking?!

Extremely disappointed.

I've been waiting for a delivery for over 10 days - no call, no notification, no update. I tried calling their customer service multiple times, but no one answered. Eventually, a woman picked up, refused to introduce herself, and behaved in a completely unprofessional and incompetent manner. Only at the end of the call, after repeated requests, she said her name was Hristina.

They miss deadlines, ignore complaints, and do not offer any working communication channel. This isn’t just bad service - it’s a total lack of respect for the customer.

I will be filing an official complaint with the Consumer Protection Commission and escalating the issue publicly.
Avoid this company- there are far more reliable and respectful courier services in Bulgaria.

More than two months I was not able to receive my package and in the end they returned it to sender. I have wrote several mails and phone calls never the less they were not able to deliver a package to a office building where there are always a person do accept the delivery.

Waited and waited. No delivery. Discovered it had been returned!
They first claimed a faulty address, it wasnt, and then claimed multiple delivery attempts. They didnt. At no time did i receive a phone call or email to advise me. No calling card left on tbe door. Working hours and local contact number are clearly displayed on the door, no contact. I had no idea they had it. They then said they didnt call me as i had a foreign telephone number! Tsk, how many false excuses. How was i supposed to know?

Useless

Very slow delivery and lack of updates for days. Package still isn’t arriving even 5 days after guaranteed delivery date. The support is very poor and handled with no care. The operator I spoke to didn’t even check the package status, only said that “it may not arrive on time”. Awful service

If I could give a negative rating, I would. They steal what they like. My item was a maxi shirt dress (large parcel), not easily lost. I never received an e-mail to collect it. When I tried to find it some helpful people from ExpressOne gave me the parcel number in their system, on my name, but no one could tell me where the parcel is so I can collect it. The main office told me that some parcels just fall from the vehicles (get stolen). Ali Express didn't refund - why should they, the item is in Bulgaria, it's just stolen from me. And it was the last item available but even if it wasn't I wouldn't buy it again. I won't buy anything from China again. Don't trust these thieves!