Eyeglasses.com Reviews 

I've had trouble with the site. It takes about having VTO, but then I was told you don't have it. I order one set of glasses, then I returned them because I didn't like them once I tried them on. Now I ordered 3 more, hoping one will work.

THEY ARE NOT BBB ACCREDITED

Short story: Waited a month and a half and never received my glasses and probably never will. They can not fulfill my order but also haven’t cancelled it.

The other reviewers are being honest when they say “Do not buy from them”.

Long story: Ordered my “In stock” prescription glasses on 01/02/2025 with next day shipping. Read their policy and waited for the appropriate amount of processing days to question my order. I emailed them on 01/10 to ask why my glasses haven’t shipped yet and they told me they are waiting to receive them from the vendor and that they would arrive next week and ship same day. A week later, they switched my order status from “vendor” to “in progress” which lead me to believe that my frames arrived and they were putting in my lenses and getting ready to ship. Another week went by and my order still was not shipped. I emailed them again on 01/23 and they told me they were still waiting on my frames from the vendor and told me another 1-2 weeks at the most and shop same day. They changed my order status back to “vendor”. After 1 week, they changed my order status from “vendor” to “in progress” which made me believe they received my frames and were getting ready to ship my order. After waiting a week of “in progress”, I still did not receive an update. I emailed them for a third time on 02/07. They told me the frames would arrive next week and changed my order status from “in progress” to “vendor”. They strategically change your order status and they are “supposed” to receive your glasses to buy time but it’s all a LIE.

Lesson of the day: Even if a website shows “in stock” please verify with customer service that this is true. I noticed other websites are also advertising the same frames with “in stock” but when I reached out to them they told me they would actually need to order the frames from the manufacturer.

I FEEL LIKE I WASTED A MONTH AND A HALF FOR NOTHING. I JUST WANT TO MOVE ON WITH MY LIFE

Outstanding progressive lenses replacement, original frames were intact with no issues

Thank you!

Best fitting glasses. Great lens. Was hesitant to order online but these are the best glasses I have ever had

Easy experience with great customer service.

I bought glasses 2 years ago with no issues. Paid, shipped, delivered in a timely manner. Awesome!

With that said, the experience I had this year compared to the last was night and day. I placed my order at the beginning of December. Week after week, no update on my order. I email them, they say they're working on it. I e-mail them again a week later to make sure everything is okay. Then finally on week three, they admit they JUST got my frames in and will send them out with free 1-day shipping to make it up to me. Sure, that's fine. 2 more weeks go by, nothing. Free next-day shipping means nothing if they're not going to send them anyway. I cancelled and got all of my money back. I would avoid eyeglasses.com at all costs now until they get their ducks back in a row.

I placed order on January 10, 2025 It was accepted, credit card charged. Got request to submit written prescription. I did, got thank you for submitting, all on Jan 10. On Jan 14 I received notice from PayPal my charge was being refunded, I might add $0.01 short. No note/communication from Eyeglasses.com. I logged into account and order showed it was canceled. No reason. Frames showed in stock when order was placed and still did when they canceled. On Jan 14th I submitted email to customer support asking for explanation and pointing out frames show in stock. Got auto reply my request had been received. No actual response to my email. Refund received. My guess is I had coupons that got me a very low price and they chose not to honor the order. I will never deal with them again. Too much time wasted and clearly have their own agenda.

After 1 year my crystal vision lenses started to become blurry. I have purchased eyeglasses for 35 years and never had this happen before. I have glasses that are 15 years old and the lenses and coating are fine. I talked with the company but they said 1 year is the life of lenses and nothing that they will do to fix it. I would stay away from this company; especially if you want the glare reduction coating.

I bought sight glasses for daily use and are amazing. High end quality and strong frames. Provided i bought form eu, i trusted on them and I m very happy. Good work

This company is a scam, they will you send you wrong item, when you want to return it, they will keep sending you blank emails. Bought pair of glasses of the prescription they suggested was right for me. Well, ot isn't. So I wanted to return it, they suggested I should send them my prescription, which I did. They turn around and said " Thanks for your email.
We can't choose the degree for you, you can contact and ask your doctor.*
So avoid them, customer service is horrible, please don't get ripped off.

Should have looked at reviews before ordering :( Its been a month since I placed my order and it still says "in process" with absolutely NO info. on my account or any communication at all. Will be canceling within the week if no word. Absolutely terrible service :(

THEY ARE ABSOLUTELY THE WORST - I ORDERED FROM THEM BC THEY PROMISED FAST DELIVERY - AFTER 2 WEEKS - THEY NEVER EVEN STARTED PRODUCTION SO I CANCELLED - NOW ALMOST ONE MONTH - THEY PROMISED REFUND - STILL HAVE NOT RECEIVED - THEIR CUSTOMER SERVICE IS THE WORST - THEY SIMPLY DONT CARE

This is a work in progress. 7-10 days is typical for glasses, online or brick and mortar. I placed an order with expedited service because i would only be at the ship to location until the 17th which should have been plenty of time for an order placed on the 29th of the previous month. Their website showed order received, then processed but not shipped. To me that means the glasses were completed and are awaiting shipping. After a few days I wondered, how long does it take to pack a shipment so I sent an email. The reply was " the manufacturer tells us the frame is back ordered for two weeks" which means that the order is not completed. I replied saying they should have known the frame was unavailable two weeks ago, which is when I placed my order. They did up grade my shipping to overnight which does me no good as I will be gone for up to 8 weeks or more by the time they figure out how to complete the order. We'll see how this goes but as of now I am not impressed.

This is an update. Eyeglasses.com spent a lot of time trying to remove my review. A lot more time than trying to help me get the glasses I ordered (which was none).

Have you experienced a time where the service was so bad that you can't believe that any business would operate that way?
This is one of those. Long delays with no communication as to what the hold up is.
MELISSA, the one who claims to be the highest in the company you can speak to, was one of the worst customer service experience I've had. That's saying a lot. She was rude, condescending, threatened multiple times to cancel my order if I didn't stop asking questions. Complained that she had to pull all her costumer service reps off the phone because of terrible people like me who complain.

This was an online order and this happened about a month after I sent them in. My glasses were never completed so I canceled anyways.

Everything about this company is bad. If the higher ups in the company let's someone like Melissa do what she does, they must not care either... and it shows. Definitely go somewhere else if you want your glasses completed in a reasonable time and to not get yelled at for asking questions about the delay.

Date of experience: September 07, 2022

if you like wasting money and time than this is where you should buy glasses. literally got nothing right. So long story short I paid $276 dollars for fake frames and incorrect lenses. not only that it took 10 weeks for them to even get here. they dont answer the phone or reply back when they tell you the frame that was in stock is magically not anymore.

I ordered glasses on May 2,2024. It did not mention on the website that the glasses were backordered. I received an email on May 6 stating that these were backordered until May 24. I did not hear anything so I called in to get an update. I spoke to VEM And she said it might be another three weeks she’s not sure. I asked to speak to a manager manager. She was extremely rude and told me one wasn’t available. She asked me numerous times if I wanted her to process a refund and I stated numerous times no I would like to know when I will receive my glasses. She hung up on me when she was supposed to transfer me to the voicemail. I tried calling back and was on hold for a very long time. I emailed for a manager to call me and it stated they were processing my request. I just received an email stating that they processed my refund of $263.97. 1. I never asked for a refund and 2. this is $100 less than what the order was. They just robbed me of $100 and nobody can seem to help me. I never asked for a refund and what you just did is highly illegal. Do not order from them as they are a scam.

I ordered frames shown as "low inventory, order soon!" on the website. After a week, I asked about the status and was told that the frames were not in stock but were expected within the next week. The following day, I received an email saying the frames would arrive 2 months later. I cancelled the order. I then placed a second order for frames-- again, shown as "low inventory, order soon." Again, after a week I emailed to find out the status and was told that they were out of stock but Eyeglasses.com expected to have them in another week.

In both cases, Eyeglasses.com knew the frames were out of stock and were not sure when they would receive inventory yet never updated the site to reflect that. I called to ask why the website doesn't accurately show the inventory status and was told that it updates every 24 hours. This clearly isn't true as it's been 2 weeks since I was told the first set of frames would not arrive for 2 months and the status never changed (still showing as "low inventory").

Website is basically unusable. They have thousands of frames but adding a simply filter like "black" returns no results. Extra filters are added randomly and then cannot be removed. I would not trust my personal information to a site so badly programmed.

Worst Customer Service . I placed an order and after 3 months the order finally delivred and the order was wrong even the frames have scratched the Customer service do not reply to my emails or text messages and didn't answer the calls I have called them so many times . The Manager's name is Sam was so rude and I cant beleive how the hell this person became the manager he even ask me for more money. which i has to pay since he was not canelling my order and i have paid over $300.00 already
My question was when will i get my frames
His reply was after 3 weeks if there is no complications
I got the snapshots for this conversation. I will never use this website to buy anythinng
I hope this website shutdown soon
Please don't use this website every again

The lenses were made incorrectly. Unlike other online Rx eyeglass stores, this company does not offer a full refund on glasses and leases that are defective, even though they say they do. They only offer 50%refund and 50% store credit. They also say they offer pre-paid return label, but they don’t.

The glasses I received were cheaply made, the lenses rattled in the frames and felt like cheap plastic and were made incorrectly.

Never will I shop here again. Buyer, beware!