Eyeglasses.com Reviews 

Just like many others, I ordered my “in stock” frames in December, but I still don’t have them. It’s now March and they keep stringing me along saying that the frames have been backordered, and the manufacturer will have them at a later date. Well the thing is…these frames haven’t been produced in years! I asked them about that with the original delay, and they reassured me they could get the frames. So I waited.

I had to contact them after the original deadline passed, which was February 29th. Then they stated it will be another month before they could get the frames…meanwhile I have no glasses and I used last year’s insurance to buy these. Unfortunately, due to lay offs in the tech industry, I no longer have eye insurance and now I have no glasses.

I ordered a pair of Ray Ban RB2132 Wayfarer prescription glasses. I know some Ray Ban frames are now made in China. I asked where my RB2132's were made and they quickly replied it is the Italy product which I preferred. Maybe there is no difference, but I did get the Italy made frames. The timeline was 24 days from order to delivery but in the end, the product is as promised in the Ray Ban case and prescription was perfect. The Xtractive transition lenses work great also. The pricing was reasonable being I got some expensive options. I would order from them again.

I ordered three frames… and they charged me twice! I got a bill for over $800. When I called customer service, there were no apologies, just a matter of fact “yes, we charged you twice”. When I asked if they could offer a discount or coupon for future orders for the heart attack they caused me when I saw the double charge, they said no because I had already used a discount when I purchased the glasses. Poor customer retention!

I say "so far so good" because I have not yet received my glasses. That said, the experience I just had with a service/sales person at Eyeglasses.com was very professional and pleasant. By comparison, I tried to do business with a competitor this morning (Designer Optics) and realized that I was dealing with a company to be avoided. As the eyeglass/sunglasses retail vertical seems to have ethics problems, I recommend avoiding the low cost vendors. There seems to be a fair price out there that runs about 15% - 20% higher than the lowest advertised price points (which turn out not to be real). If my glasses arrive in the next week, I'll be happy. If it takes several weeks, then c 'est la vie. At least I'm confident I'm going to get them!

Had several conversations,e-mails to get my Rx & questions answered.Having a stronger prescription, wearing glasses since I was 8, and have had a dozen new prescription lenses. eyeglasses dot com is the first with lenses that corrected my vision to maybe 20/30 at best. Contacted 3 times,never reaching a person, left with leaving mssgs w/ order# never got a response.Unless your Rx correction is minimal, go ELSEWHERE.Horrible cust svc! Poor lense results!

I want to be as fair as I can be, so...Eyeglasses.com is the second online eye wear site I have used in the past month. The first place was very disappointing and Eyeglasses.com is shaping up the same way. I think maybe it's just inherent in this particular industry or simply luck of the draw. On the positive side is eyeglasses.com's selection and pricing; they have a nice variety of frames and very reasonable prices. However, the price you pay for that is unresponsive customer service and having to wait an unreasonably long time for them to fulfill and ship your order. Even though I was told the frames were "in stock," it has been two weeks since I placed the order and they have yet to be shipped. The reason they have not been shipped is that eyeglasses.com is waiting for the manufacturer to provide the frames to them. When I asked about their claim that the frames were "in stock," I was told that meant the frames were "virtually in stock" because they were available from the manufacturer. I was told yesterday that eyeglasses.com should have the frames in their possession by some time next week. I estimate that if this indeed true, a month will have passed when I finally receive the frames that were "in stock." In regard to customer support, I dealt with one very nice phone rep but the chat agents are slow, unapologetic and dismissive. If you send an email, don't expect to receive a reply in a timely fashion. Bottom Line: Good selection, fair prices, but lousy follow through.

Got all the way to the cart to look at the price as I am researching lens replacement companies. I saw a cleaning and alignment fee I did not ask for nor do I want. I am perfectly capable of cleaning my glasses. I emailed them about it and they informed me they "cannot" (they can, they just won't) remove the charge from my cart or tell me how to remove it causing me to not be able to order because I do not order with companies that charge hidden fees and then refuse to remove it or let the customer remove it. Another unprofessional "business" lurking around online. Looks like this company can only get orders if they pray on unsuspecting first time customer's orders. That's why I always check trust pilot and site jabber prior to conducting business.

I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again.

There's a reason they don't allow you to leave reviews on their website.

These people are extremely slow. I ordered my glasses 8/25. I checked in for an update on 8/30 to see if they have started on processing. I was told they have to wait until next week and then they will get started on my lens. So basically theboption to rush is BS. They don't keep you in the loop at all and pretty sure it is going to be a good month before i get my glasses.

Needed frames, no prescription, said it was in stock, estimated time 5-10 days, came in after a whole month. I've tried to search reviews ect and only made me more anxious. After many times I've reached out, all they could say was it'll come next week. It was in stock on the website yet they kept saying how they're waiting for it from the manufacturer. Anxiety, time and stress isn't worth it.

I proceeded to return a pair of glasses that didn’t fit correctly and I was met with an absolutely inappropriate line of questioning regarding why I waited so long to return them. It was my 3rd pair ordered from them. The product is decent, the customer service definitely made me want to shop at a different website in the future. Too many websites that sell glasses to tolerate that sort of questioning. As if I had done something inappropriate when complying with the advertised 100 days to return if not satisfied. Not a bad product but I am not prepared to buy another pair there.

Here was the exact quote, also it was not four months.

“Could you please tell us why you only inform us now about the issue as it's been 4 months since you received the item?”

The website looks like it was built in 1990. No one here knows what they are doing. They took over 45 days to replace my lenses when it was a 3-5 business day estimate. 3 QC failures at the lab!

Customer service is subpar. No reply after multiple outreach attempts via email.

Finally got my glasses and they have been ruined! Misaligned. The lens shape is completely different and sits crooked on my face. Complete nightmare of a situation.

Do not send your glasses to them. They will pass it around multiple labs and not take any accountability for mistakes.

this is a scam site. i've paid 604USD for custom glasses, and got no eyewear nor refund.

I send in my frames with the lenses that needed to be replaced last August. About 2 months later I noticed a problem. Not a big problem but enough to think my eyes must have changed. I decided to get another eye exam after the 1st of the year, when another free exam was available under my insurance plan. For a number of reasons, mainly Covid and a long post-Covid recovery, I didn't get another exam until July of this year. My prescription had not changed, but the eye doctor traced my vision problem it to the focal point on the lenses being off. I had new glasses in a new frame made locally with the same Rx and I can see perfectly. It was well over the 30-day replacement guarantee period, so Eyeglasses.com will not replace them. As the error clearly was theirs, regardless of how long after the fact, caring for the customer would have been more important than the 30-day time limit.

Additionally, I emailed them about the problem in July 2 times without a response. I had to call to find out they were not going to replace the lenses. Not great customer service.

I will not order lenses from them.

Amazing shopping experience, I had been looking for good prices on glasses for a while and I found them here.

Ordered 3 pairs. After almost 2 weeks they inform me one is not available. I asked if I tried a different color, same style and didn't like, if they'd provide a return ship label. They said yes. It's in an email. I proceeded to order but had a question about another frame and thought I would double check about the label. They acted like that never occured and if I order anything, I would have to pay to return. So I decided to just get two. They had charged my card the full price almost immediately and didn't ship immediately. I then had to ask them if they processed the refund of frames that never existed!!! It took forever to receive my order of the remaining two. No lenses, just frames. Well one arrived wrong, their site has the wrong measurements or they sent the wrong frame size. I checked with my optometrist. I let the company know. They don't care. I had to return them. $7 bucks with tracking. Because they're horrible, I sent both back. No accountability or responsibility and they charge your card instantly and you must insist on a refund.

Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait.
In early June my order was cancelled because “manufacturer discontinued this frame”. My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.

Ich hatte eine Brille meines Vaters, deren Gestell mir gefiel aber mit Gläsern, die natürlich nicht zu meinen Augen passten. Bei Apollo erklärte man mir, dass man diese Brille nicht neu verglasen kann, weil es eine "Einwegbrille" sei. Also habe ich es bei Eye Glass versucht. Gläser ausgesucht, bezahlt, DHL Schein erhalten, Brille hingeschickt, nach einigen Tagen die Info "Brille ist fertig", kurz danach kam die Brille bei mir an und ich habe wieder den Durchblick. Einfach - schnell - gut. Noch besser und einfacher geht es bestimmt nicht.

At first they broke my Oakley frames when I sent them to have new lenses. They sent them back saying the frames were not suitable for new lenses. Then I sent in another frame to have prescription sunglass lenses installed. I never got them back and they charged me for them.

It has been a month and still nothing has shipped. I guess if you want your prescription expired before you get you glasses....

Update: I contested the charges and received an email from them. They claimed they sent me 2 emails from customer support informing me of shipping delays. I don't get why they would lie about something that is easily tracked but they apparently aren't very good scammers.