ezCater has been fabulous since i starting using this company. Their communication is outstanding and i always feel taken care of when i use this company. i can rely on them and that makes me feel goo... Toon meer
Bedrijf heeft geantwoord
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The delivery driver was not professional. They couldn't figure out how to park or the office location. They refused to bring the meal up to the correct floor. I specifically selected to have the food... Toon meer
Bedrijf heeft geantwoord
I just started using ezCater in the last year. I have to order lunch anywhere from 20 to 70 people and the ease and versatility with ezCater makes it seamless. It's great to see closed orders and re... Toon meer
Bedrijf heeft geantwoord
Easy ordering, Meals come nicely packaged, Love how they set up for you. Have used them 3 times so far. Just wish they had more restaurants to choose from, and I wish I knew which places actually labe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
Contactgegevens
40 Water Street, Floor 5, 02109, Boston, Verenigde Staten
- 1-800-488-1803
- support@ezcater.com
- www.ezcater.com
4,4
Uitstekend
20K reviews
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Awful,
Awful,
Everytime I have an issue with my order I only get met with people that barely understand english on the phones. I called on Wednesday and Tuesday and keep speaking someone that's not American. What happened? Is this company starting to do what other companies are doing? Up until a week ago I noticed that I can barely get anyone that speaks good english to resolve my issues. I'm done ordering with you all.
16 juni 2026
Review zonder uitnodiging
Antwoord van ezCater
Hello,
Thank you for sharing your feedback with us. We are sorry to hear about the frustration you experienced during your recent phone calls with us. Our goal is always to provide clear, efficient, and helpful support to ensure your orders are seamless.
We would appreciate the opportunity to look into your specific orders and conversations to better understand what happened and to ensure our team is meeting the high standards of support our customers expect and deserve. We want to assure you that we take communication and customer service very seriously.
If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
Ezcater does not care enough about their drivers
I have been delivering Ezcater orders for a few years now and it has generally been an unpleasant experience. The tips keep getting lower and drivers are not paid enough. I delivered $1000 worth of food the other day and made $25. $15 base pay and a $10 tip. Ezcater needs to make tips MANDATORY. 10% at the least. We work much harder than a waiter or waitress yet they are expected to receive a 20% tip minimum.
17 juni 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Max,
Thank you for taking the time to share your feedback and for your dedication to delivering orders on our platform over the last few years. We understand how much care, effort, and hard work goes into managing large catering orders, and we truly appreciate the role drivers play in ensuring successful deliveries.
We recognize how frustrating a low tip can be on a significant, complex delivery. While ezCater doesn’t employ drivers directly—all deliveries are fulfilled through our partner Dispatch network—we always advocate for our delivery partners. Our platform is designed to prompt and encourage customers to tip appropriately for the specialized service catering requires, though the final gratuity level ultimately remains at the customer's discretion.
Your perspective is incredibly important to us, and we are sharing your feedback with our internal teams for review. If you would like us to look into the specifics of the order you mentioned, please feel free to reach out to our team directly at delivery@ezcater.com. Thank you again for reaching out.
- The ezCater Team
As a delivery driver
As a delivery driver, ezCater has always been professional with me when they needed to reach out. What i don't understand is why you don't value the dedicated, full time drivers who have developed relationships with restaurants, only to be replaced constantly with new, temporary people who mess things up. It's easy to identify to good guys, yet it doesn't happen. I would love to deliver directly for you
11 juni 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi John,
Thank you for taking the time to share your feedback and for your experience as a delivery driver.
We're glad to hear your interactions with ezCater have been professional, and we appreciate the relationships and trust that dedicated drivers build with restaurants over time. We recognize the value that experienced drivers bring to the delivery experience and the impact consistency can have for both restaurant partners and customers.
We appreciate you sharing your perspective and your interest in delivering directly with us. While ezCater doesn't employ drivers directly, all of our deliveries are managed through our Dispatch network to ensure seamless catering fulfillment.
We are always happy to help drivers connect with the network providers who service our platform. If you'd like to learn more about the delivery companies operating within our Dispatch network in your area, please reach out to our team at delivery@ezcater.com.
We'll make sure your feedback is shared with the appropriate teams for review, as insights like yours help us continue to improve our delivery programs and partnerships. Thank you again for your time.
- The ezCater Team
Unhappy Customer Tips
As a delivery driver who works with EzCater and its dispatch partners, I believe drivers deserve greater consideration and fairer compensation for the work they perform.
Many customers may not realize that drivers use their own vehicles, pay for their own fuel, insurance, maintenance, and delivery equipment, and are responsible for every step of the delivery process. We don’t simply drop off food. We pick up large catering orders from restaurants, carefully load them into insulated warming bags, transport them safely, unload them at the destination, set up the food professionally, and ensure everything is ready for serving.
Without drivers, the catering service would not be possible. Yet some large corporate orders are delivered with little or no tip at all. EzCater should encourage customers to provide a minimum tip of either $20 or 10% of the order value, whichever is greater. This would help ensure that drivers are fairly compensated for the time, effort, expenses, and professionalism required to complete these deliveries.
I appreciate the service EzCater provides, but I hope the company will take a closer look at driver compensation and tipping practices. Supporting drivers more effectively would benefit everyone involved, including customers, restaurants, and the overall quality of service.
7 juni 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Michelle,
Thank you for taking the time to share this perspective and for clearly outlining your experience in detail. We understand how much care, effort, and expense goes into completing these deliveries, and we truly appreciate the work drivers do to safely handle, transport, and professionally deliver catering orders.
We also recognize how important fair compensation is to drivers. While tipping practices are ultimately set by customers and we don’t mandate minimum gratuity levels, feedback like this is important and helpful as we continue to evaluate how we can better support drivers and improve the overall delivery experience across the platform.
We’ll make sure this is shared with the appropriate teams for further review, as input like yours helps us continue to improve the experience for everyone involved.
For more information or help, or if you have any additional information to share, you can email us directly at delivery@ezcater.com. Again, thank you for your time and feedback.
- The ezCater Team
Refer a friend false advertising
Refer a friend false advertising, If you leave a review it clearly states +100 points, if you refer a friend it clearly states +25,000 points. There is no astrick or fine print. I referred 2 friends who ordered and received 100 points, When I called to inquire where the points are, they said its up to 25,000 points. False advertizing. We have ordered through EZ cater many times through our multiple locations. They will come through but have been delivering hot food too early with no chaffing or any way to keep the food warm. We already request 15-30 minutes early for delivery time, to show up 45 minutes before that requested time is not acceptable for 30 people to receive cold food.
12 april 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Stacia,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
Repeat Customer!
I am a repeat customer and I always appreciate the varied choices, the detailed menu options and the seamless process. Delivery was perfect and food was wonderful, as always!
27 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi,
Thank you so much for the wonderful review! We're thrilled to hear that you enjoy our varied menu options and find the ordering process so seamless. It's great to know your delivery was perfect and that your orders consistently hit the mark for you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Everything went smooth yet again
Everything went smooth yet again, EZCater is just that, EASY! Hot food,ontime delivery everything went just as planned!
23 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Steve!
Thank you so much for the wonderful review! We're thrilled to hear that your experience was smooth yet again. It's great to know everything went exactly as planned, the order was hot, and the delivery was on time. We appreciate your continued trust and look forward to serving you again soon!
- The ezCater Team
The restaurant kindly made some of the…
The restaurant kindly made some of the sandwiches exactly to order (beef or turkey without additional meat as per their menu). I really appreciated that!
21 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Evalyn!
Thank you so much for this wonderful review! We're thrilled to hear the restaurant was able to prepare your sandwiches exactly to your liking. It's great to know you were pleased with the custom order and your experience overall. We truly value your feedback and look forward to serving you again soon!
- The ezCater Team
The Peach Cobbler Factory delivery
The Peach Cobbler Factory delivery, service, and quality was outstanding. Big hit! Thank you!
21 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Steve!
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
- The ezCater Team
Bojangles was a big hit for our…
Bojangles was a big hit for our meeting. The chicken, dirty rice, mac and cheese was hot and fresh! And right on time.
21 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Guerry!
Thank you so much for the wonderful review! We're thrilled to hear that Bojangles was a big hit at your meeting. It's great to know your food was served hot, fresh, and exactly on time. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Bait and Switch on "Private Store" Orders - UPDATED
EDIT 5.19.26 - Robin with ezCater reached out via phone to address this issue. She indicated that they are working internally to address the clarity of any Private Store orders so that expectations align with advertisements. I appreciate the response and the chance for a win/win resolution where customers have clarity/disclosure and ezCater reduces confusion and/or complaints that their internal customer service spend time on.
Changing my review, from 2 stars to 5, based on the professional and prompt follow-up from Robin. From using ezCater for 15+ years this is the kind of follow-up that shows they are listening, they are taking action, and they are going to review things that can be controlled.
I know they cannot control many of the food issues or issues with delivery, things happen outside of ezCater's control. This internal issue with the platform is something they can control and improve upon, and all things indicate that they are taking action to make improvements to benefit both the customer and platform.
ORIGINAL REVIEW 5.18.19 (2 Stars):
I've used ezCater for many years and through multiple different jobs, so it was a surprise to find out that an order did not qualify for expected points.
While trying to resolve this issue I was informed on 5/18/26 that this order was "known as Private Store orders" and they are not eligible for Rewards points.
Never had this issue before and it is explicitly with ezCater. This experience feels like a bait and switch.
There was no indication that this order would not be eligible for points. I was logged onto the ezCater website. Receipts and a follow up restaurant review came from ezCater. I confirmed that if I clicked to re-order it would be processed through ezCater. I expected Rewards points through the entire process. There was no indication that they would not be distributed throughout the entire order and checkout.
After an hour and thirty-one minutes on chat support there was no resolution to this issue. I was under the impression that I was completing everything through ezCater and all follow-up from ezCater appeared to support this impression.
This does not make me want to utilize the ezCater platform going forward. Expectations were not met and customer service was not able to resolve Rewards points not being issued.
17 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Josh,
Thank you for allowing us to connect with you today and make things right! Your Rewards points have been successfully added to your ezCater account, and we appreciate the opportunity to walk you through the best ways to maximize your rewards on future orders.
If you ever need any assistance, feel free to reach out to our team at 800-488-1803 or support@ezcater.com — we’re always here to help!
-The ezCater Team
So many things
So many things: first, using reliable vendors to deliver accurate and on-time orders, second, the communication is stellar, and third, it's easy.
15 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Mark,
Thank you so much for the wonderful review! We are thrilled to hear that you are enjoying our reliable vendors, proactive communication, and ease of use. It's great to know your deliveries have been accurate and our services are hitting the mark for you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Great service
Great service, confirmation and communication. Search function is a bit clunky but once you have chosen your vendor everything is streamlined and very user firendly.
13 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Paul,
Thank you so much for sharing your experience! We're thrilled to hear that our communication and streamlined process stood out to you. We also greatly appreciate your honest feedback regarding our search function.
We will be sharing your comments with our teams, as we are continuously updating and refining our platform. We truly value your insights and look forward to serving you again soon!
- The ezCater Team
I ordered 40 burgers and only got 20
I ordered 40 burgers (2 orders of 20) but only received 20. There wasn't enough food for everyone which was very disapointing.
13 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Sydney,
Thank you for sharing your experience with us. We understand how important it is to receive everything you order. We're glad we could connect with you directly and make things right!
If you ever need assistance with a future order, please don’t hesitate to reach out to our 24/7 customer service team at 800-488-1803 or support@ezcater.com — we’re always here to help!
-The ezCater Team
Best Catering Ever
The staff-Marco and his assistant- were absolutely amazing. The personal touches they put into the display were wonderful. Top-Notch customer service and the food.....AMAZING! We as a corp. order alot, and I will not forget the service and treatment I received from this Black Bear Diner location!!
7 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hello Rozalynda,
We are so glad to hear you had such a wonderful experience with Black Bear Diner and enjoyed the food! We’ll be sure to pass this feedback along to our restaurant partner! If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
- The ezCater Team
Overall great experience
Overall great experience!
Ordering is easy, the selection is great and customer service couldn't be more helpful.
13 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Bella,
We are so glad you had a great experience! We appreciate your kind words about our easy ordering, selection, and helpful customer service. Thank you for your feedback!
-The ezCater Team
Easy pick up
Easy pick up, they have a great space in the front to grab order. Friendly staff, great fresh food. Clean inside, menu options for many dietary needs.
12 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Dana,
We're happy you found the pickup easy and staff friendly! It's great to know you enjoyed the fresh food, clean environment, and diverse menu. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
- The ezCater Team”
The Best BBQ in TOWN!
Midwood BBQ was absolutely delicious. The meal was hot, ready and on time. Thank you Midwood!
9 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Morgan!
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner.
If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help!
- The ezCater Team
The delivery service was wonderful
The delivery service was wonderful. However, when we opened the pan of French Toast, there were two white bottle caps just sitting on the toast.
8 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hi Krishana,
Thank you for speaking with us and sharing your experience. We appreciate being able to connect with you and come to a resolution. We look forward to serving you again soon.
-The ezCater Team
They really are EZ
I had a last-minute same-day request, and ezCater made it happen. The website was clear and easy to navigate, and delivery was even a couple of minutes early. It was amazing and I will use them again.
9 mei 2026
Review zonder uitnodiging
Antwoord van ezCater
Hello Joanna,
We're happy to hear that we were able to fulfill your last-minute, same-day request! We're glad you found our website easy to navigate and that your delivery arrived early. Thank you for your positive feedback; we appreciate it!
-The ezCater Team
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