Damaged tyre on car whilst in Ashford. Called into Formula One Autocentre. They did not have a tyre for my particular car in stock but very kindly agreed to fit the spare wheel to enable me to trave... Toon meer
Locatie
Wijzig locatieUnit A, 3-4 Hilton Road, TN23 1EW Ashford, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used servicing stop for many years but they would come out with excuses for additional costs and if would not release my car until payment was made and this happened almost every year. Sometimes my... Toon meer
Don't often write reviews but just wanted to call out the great service provided by the team in Ashford in identifying and correcting an issue with my car. Was very impressed with speed of service and... Toon meer
Arrived at 1440 for a 1445 fitting of two front tyres purchased online beforehand. Initial welcome was fine but no indication there would be a delay. At 1530 as the vehicle was still jacked up with on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Geschreven door het bedrijf
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Contactgegevens
Unit A, 3-4 Hilton Road, TN23 1EW, Ashford, Verenigd Koninkrijk
3,7
Gemiddeld
84 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Poor service
Poor service. Waited over an hour while the two employees wandered about and talked on the phone. I asked how long they were going to be and then they did the two tyres I needed. A job that then took about 15 minutes. Don't know if they're just sloppy or if they make a habit of taking the Mickey with female customers. No intention of using them again.
18 augustus 2022
Review zonder uitnodiging
Antwoord van Formula One Autocentres - Ashford
Dear Sharon,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Never again! - Ashford, Kent
If i could, i will give a 0. Took car for a simple service (oil change) and had more problems than you would imagine. Car was leaking oil from everywhere. It looked like someone did pour oil all over the engine. Belt slipped down during drive as was advised to take it back for them to check. After 3 attempts to find out where the oil was coming from they said it was leaking already when I brought it in! If so, you would expect them to inform you about such issue prior to put in a new oil!!! Extremely disappointed and will never ever suggest to anyone to go there! Inexperienced, poor communication, unprofessional.
After a while had to replace an alternator too as it was also affected by the oil they pour all over the engine. Only God knows what they were doing with my car. And for all these trouble i have had, to find some professional to have a look and clean the engine... to find out there is actually nothing wrong with it, it is just oil all over the engine, i have paid for that service as normal. At the end of the day they put a blame on the customer. Shame on them!
EDIT: after writing this review, I was contacted by manager to find out if my feedback was genuine. I was told they have no records of my car being there and I can't send an email to them either ( I got blocked). Never came back to me again.
21 juni 2022
Review zonder uitnodiging
Antwoord van Formula One Autocentres - Ashford
Dear Tet'ana,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
very poor !
took my car for service only to be told few hours later that service could not be carried out because had no air or oil filter for my car and were unable to obtain these and could i come and collect my car. no attempt to try resolve the issue ie source filters and re book service for another date , was a just a no we cant do service . surely this would of been picked up before the day of the service, i work for a CAT machine dealership and we would never go to service a machine without knowing we had all the relevant parts to complete the service . people warned me about using you but gave you the benefit of the doubt looks like they were right !
23 mei 2022
Review zonder uitnodiging
Antwoord van Formula One Autocentres - Ashford
Dear Matthew,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Friendly efficient service
Very happy with service - very friendly efficient service - nice guys
20 februari 2022
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.