Falcon Northwest Reviews 

Falcons products are top notch, and they take time and care to assemble the custom machines. I work in high end 3d graphics applications for film and the results speak for themselves.

Build quality and customer service is top notch. Falcon NW always delivered a quick response on any questions I had. I truly felt like a valued customer which is extremely rare and hard to find these days. I was nervous about getting a prebuilt because I’ve always built my own PC’s since I was a teenager. Falcon NW quickly alleviated those concerns. They know what they are doing. I’m confident the post support will mirror the same experience.

Website and selector were easy to use. Options were many and easy to choose. Sales personnel were knowledgeable, polite and responsive. I had a custom request not covered on the selector, and was accommodated well. Not only do I have no complaints, but exactly the opposite: an excellent experience.

A few years ago I replaced a Falcon Mach 5 with a Falcon Talon. Not that I needed to, but I just wanted the fastest and most modern computer I could get. I was torn for a year or two between missing the old Falcon and enjoying the new one. At least this time I'm not replacing a Falcon but adding one, so I won't have to go through that agony again. The laptop arrived a few weeks ago. I've copied all of the data files I have on the desktop – that took a while since I've been working on Falcon computers for nearly 20 years – and I'm ready to try the TLX on the road. I'm looking forward to it.

Falcon computers are excellent. I don't know which is superior – the workmanship or the support. I haven't needed much support at all over the 20 years, but I have nonetheless relied on the falcon staff for advice and they have always been helpful, generous with their time, knowledgeable about the world of computers, and patient in talking me through anything I wished to do. They have steered me away from add-ons that would have simply complicated my system and toward additions, such as an extra monitor or two, that have been most helpful. I find myself resisting the urge to call them to ask about something I ought to be able to solve on my own simply for the pleasure of chatting with them.

I doubt that I will ever in the future own a computer that isn't made by FalconNW, and in the past, before I discovered them, I used computers of six or seven different brands, all of which had reputations for excellence. None of them matched the Falcons I have owned.

I still have that Mach 5. It's languishing in a closet, and all I do is dust it off occasionally, but I can't bring myself to part with it.

I spent close to $11K on my new Talon Desktop PC and have been very happy with everything (speed, level of detail on the build, support, aesthetics, etc). I would recommend them to friends and family who want a top tier custom system.

Thank You,

Happy Customer,

Leopold Peter Gering

The custom build they constructed looked amazing. It was super solid, the wiring was exceptionally clean, and airflow was great.
Their support is also the best I've ever experienced. My particular workload directed a lot of heat to the RAM, and it had an overheating problem. But Falcon Northwest support walked me through troubleshooting, and (long story short) worked with multiple component manufacturers to develop a couple of dedicated cooling fans that mount directly on top of my RAM, which are extremely effective and totally solved the problem.
I would definitely do business with them again.

Ordered my Fragbox PC with RTX 5090 and Ryzen 7 9800x3d plus 3 sticks of 4TB with 64GB RAM, and either a 1200 Watt PSU or 1300 Watt PSU, I can't remember the last spec which one it was. Overall this thing runs like a champ. I got it July 2025 and it's still kicking and screaming running great. I love playing war thunder on all highest settings. I play games at 4k and at a refresh rate that's usually very high.

DRX system failing from the jump.

In 2023 I spent over 5K on a DRX laptop... upon receiving it. The thing would immediately black screen while trying to play Dota 2 a game that ran flawlessly on my old Razer laptop that cost about 2600 when I bought it.

I've sent it in to be told "we never had issues" then I immediately have issues upon its return.

Games that this unit has failed on
Dota 2
Ready or Not
Baldurs Gate 3
Rimworld
Delta Force
Gran Blue Fantasy

I've spoken with support umpteen times and the most direct answer seems to be it's overheating and failing.

I was told "it's a laptop it's not going to be a good system" by a support tech.

That would hold water if I didnt experience 4 years of joy with a Razer laptop running most games on ultra with no issues.

I was told to lower settings to help with heat but no matter what I do this damn thing is at 90 celcius cranking up the most basic programs. I don't understand.

I'm shelving it to be a glorified work paperweight for PowerPoint and the like.

Just going to buy a PC from cyber power PC or something.

I cannot explain the frustration and embarrassment of spending 5k on a laptop to have it fail mid game while your boys on rigs from 6 years ago have no issues.

I swear to God if I knew a way to get my money back I would.

This machine is from 2013 and FN is giving me
phone support. Who does that these days?
And YES they solved my issue. I will be planning to buy a replacement this year from THEM. Window 11 helps that need requirement but this Computer will be unplugged from internet but still a great backup.
just my 2 cents.

I purchased this system 2 years ago and dealt with a failed 2TB samsung SSD and AMD 6800 GPU.

They helped me with both. But it was certainly exasperating after shelling out $4,000+ to have to troubleshoot and repair my own PC.

Here we are 2 years later and the liquid cooling is failing. My Ryzen 9 5900X is idling at 90 C and overheating if I try to do anything.

I have never been compensated for any of the many hours I've had to put into getting this rig running from the start and, though it served my faithfully for 2 years, here I am again encountering another showstopping problem.

Before you ask, yes I routinely clean the interior, and front radiator grill, with compressed air.

I hate this computer.

I recommend Falcon Northwest without hesitation. Their Tech Support itself is worth the upfront price of their computers. For additional details, read on.

I mistakenly deleted some "system files". This action resulted in a complete erasure of all my data! I immediately called Tech Support. Jon Yoder patiently walked me through a "System Recovery" process by which most of my data. I say "most" because the "System Recovery" is not necessarily the current date. Nevertheless, the lesson learned is "Do Not Delete System Files"! LOL.

Over 23 years I have owned 5 FALCON computers, I have just ordered my 6th! Yes a FALCON is that good!

Ordering your custom system is simple whether you do it on their very intuitive website or talking directly to someone in sales. Their people know their products, and their integrity is second to none. More than once they have talked me out of more expensive components that I did not need and saved me money. I do not know many people in sales that would do that, actually talk you out of spending money! FALCON did... twice!

My systems have been rock solid and dependable. The few times I have had to work with their technical support to install something new or update a driver, it has been painless. The Techs all work right there in Medford, Oregon and talk to you on your level for as long as they need to. In 23 years, I never had to use tech support because something broke... that is a testament to how well designed and constructed my Falcons have been.

The systems truly are beautiful, a work of art inside. When I look inside the my new FALCON for the first time, I always get this feeling of awe, like looking at a nuclear reactor! They are so clean, the wiring is perfect, everything in its place and easily accessible. Now with the new lighting effects on the boards and the tempered glass sides it will be even more spectacular.

In the end though, it doesn't matter how good the salesman was, or how clean the system is; bottom line it all comes down to performance, and FALCON does not disappoint. I run flight simulations which are both graphics and processor intensive. FALCON gets it done with both great performance and great graphics.

Performance, Dependability and Customer service defines Falcon-Northwest. I will keep coming back to FALCON, they are second to none in my book.

Excellent product you get what you pick and they are fantastic for people who, like me, had always played console and were a noob at gaming PC design but wanted a serious product. Tech support couldn’t be better

I've had myTalon for about 4 years now. From start to finish the process was seamless and quick. I've run into 2 small issues with the cooler failing on my CPU but support has been top tier. Both times they responded quickly, helped me troubleshoot my issues, sent parts overnight so there was minimal downtime and helped me get up and running within a couple days.

Shout out to Brett and Jonathan for helping me out!

There are plenty of companies out there making custom built gaming and creative machines. Many of them are very talented at what they do, and FalconNorthwest is no different. Rest assured, you will get a machine made from your choice of a good spread of hardware options, and it will look clean and excellently assembled, from the paint, to the cable management, to every screw. Shipping materials are carefully designed to make sure your machine gets there safe and sound. No bloat-ware at all to worry about like some other builders either.

What makes Falcon truly stand out from the rest of the pack, is their service and commitment to their machines. I have had a few issues with one of mine, a TLX laptop. On all occasions, Falcon did their best to quickly help over email, and when the issue needed the machine to be sent in, they cover overnight shipping both ways and get it back as soon as possible.

When my TLX model was nearing the end of its warranty and had a reoccurring fan issue show up again for the second time, Falcon went out of their way to send a brand new TLX machine, of the current generation parts and chassis, completely free of charge.

You can buy a great computer anywhere, but you cannot buy the piece of mind you get with Falcon Northwest's support team.

Extremely professional cable management, high quality metal case, delivered on time, computer in perfect condition on delivery and much more positive things that I'm too lazy to type. In short, thank you!

Horrible sales support. No support for military, veterans, contractors, or government personnel who are stationed overseas.
The sales person told me Falcon will not ship to an APO address, period. My credit card address is my APO address and the sales person authenticated that address passed your systems authentication, but he could not use it, because you do not ship to APO addresses.
UPDATE: I have contacted Falcon again and they still state they will not ship to an APO address, but they are "looking" into it again, but it is unlikely to be allowed. Also, the only other available way to pay is a direct wire transfer, which takes away any possibility of the buyer to refute a purchase, or get their money back in the case of an undelivered, broken, or substandard system. A wire transfer is not even a slightly good way for a customer to pay for anything anymore.

I would like to bring to your attention the excellent support I’ve received from the technical team members of Falcon Northwest.
Recently, I have had issues with my Talon. All of my emails are answered within a day and are very detailed, some with photos to further help me understand what actions I have to take. When a telephone conversation is necessary, I have never been rushed nor has there been any indication of too much time being spent by the support staff regarding explanations or instructions. This holds true for all past tech support contacts as this is my second Talon with the first still operating after 14 years.
Ever since purchasing my first Talon, I can’t count the times I’ve told people about the extreme high quality of Falcon Northwest computers and the excellent, above and beyond efforts of the support staff! This also holds true for the sales personnel. When ordering a new computer, they first ask what it will mainly be used for and then suggest which components should be considered. In my experience, when I mentioned I was considering more costly options, they kindly mentioned it really wasn’t needed and I wouldn’t benefit in performance for my needs.
In closing, for all the topics mentioned above, I will continue to recommend Falcon Northwest to anyone who is considering purchasing a new computer!

Before purchasing a computer I emailed support to ask questions that would help inform my purchase. the person I was put in contact with answered my question, read in between the lines and answered questions I wasn't willing to ask outright. when my computer was delayed in was given a clear explanation as to why and how long I could expect to wait. the final thing reason I am giving a five star review for this is that I both know for certain I was speaking with a human and that he wasn't using a script. Thank you Warren Bowdoin!

I have been a customer and fan of Falcon Northwest for over about 15 years. My builds were always essentially maxed out in every area of performance and quality. When I decided to buy a high end gaming laptop for my son I went back to FNW, hyping them up to him as the best of the best. I explained that even though it might be a little more expensive, we could get a monster of a laptop that has a quality on a different level then the mass produced machines of the regular companies. Unfortunately, when I received the laptop I was shocked at the cheap construction. The whole thing is made of flimsy plastic. The screen is supported by a thin piece of plastic and noticeably flexes when it is opened and closed. In most laptops, when you tilt the screen back to it's limit, it tips the laptop back. This feels like if you open it to fast, you will literally snap the screen off. The keyboard feels like some Chinese generic knockoff of a better keyboard. I felt so bad for my son because it looked and felt so cheap. I just started apologizing and getting him to focus on it's performance rather than it's looks. From the beginning I had concerns about its durability. Plastic pieces fell off the hinges in the first month. And then the laptop tipped off a coffee table onto the carpet and landed open on the keyboard and screen. In any other laptop this would have absolute non-issue. But with this laptop it kind of came unglued and all the plastic pieces unsnapped. Seeing the inside where the hinge is glued to the plastic leaves me shaking my head at the design choices. I am an professional engineer who has appreciated Falcon Northwest for the quality of their computers for a long time. I have no idea what happened in the company for them to think that this was the kind of product they wanted to represent their business.
The protection plan doesn't cover accidents, and this was clearly caused by an accident. But the extent of the damage is due to the incredibly poor build quality. Even though this is a brand new computer, I honestly don't know if it is even worth sending back to be fixed.