Falcon Northwest Reviews 

I purchased a FNW Fragbox about 5 years ago and it's been rock-solid ever since. I never had to use any of their customer service or tech support and I suppose that shows how good this PC was out of the box. It's a really nice blend of power and portability. This will probably remain my form factor for all future primary workstations, though I have decided to have a handy back-up system in addition. I will pick up a DRX laptop this year, I hope it's as stable as my Fragbox.

Follow-up posting: I picked up the FNW DRX laptop a few weeks ago and what a monster it is! A bit on the heavy side but it packs some serious CPU firepower and significant hardware features. The cooling fans are quite interesting, they seem powerful enough to turn the thing into a hovercraft if you crank them up high enough, but they are whisper quiet mostly. I like the dust exhaust feature on start-up, cool idea.

Please, please, please disregard the two obviously angry posts? The ignorant, negative and completely false bashing of Falcon Northwest caught my eye.
I am a lifelong supporter of their truly gifted builders and support staff. I can only imagine how hard it is to deal with some of the crazy ideas people try to have you make. I learned quickly that your entire business model revolves around superior customer support for your superior products. I’m other words—it is in their best interest to make their PCs fast and most importantly reliable.

I don’t want to take the time to write a dumb comment, that nobody is going to read, as much as the next guy!” However, I can’t let that weird “256GB of RAM dude” have the last word.
I think I was Kelt’s 12th customer? Maybe 112, something like that?
This is around 1992—before there was such a thing as a “Gaming PC!”
I needed a video rendering machine, but lacked the tens of thousands needed back then. So they built a one-of-a-kind masterpiece.
Then technology changed, as it does.
So I had another great machine built.
My first Mach5 outlasted two generations of the inferior gaming PC builders that flooded the market around the turn of the century.
My final Mach IV was and still is a beauty. Which brings me to my main point. The only reason my poor old girl can still run AAA 3D games and render a scene without exploding is the PEOPLE of Falcon Northwest. For those of you who realize what kind of company this is and still don’t like their “callback” policy, I would suggest listening to it. They do call back promptly (well I’m assuming that the Global Pandemic has affected them lately? I’m assuming yes, as it has the entire world…so come on difficult 256 RAM guy? Take it down a notch)
Yes. I am buying another, soon.

In short - received the computer.... Finally. It would better use of your time and money to go elsewhere.

1. Ordered computer: stated 17 days to build.
2. While I was waiting on the build I had questions about the components used in the build.
3. Customer service became defensive and combative and never really answered my questions.
4. Its been 21 days and they still have yet to complete the build.
5. It seems a lot like retaliation for questioning build components.
6. Horrible customer service.

While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer.

Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Will I receive this same dismal service and support if there’s a problem? It certainly seems likely.

Finally received the computer. I had to call and email to get a status on shipping. Its the complete lack of communication and follow-through that most upsets me. They truly do not care for the little guy. I highly suggest you look elsewhere for a computer. Better yet, use their "configure" application to build your computer and then replicate the parts on PCPartPicker to build your system and save about 2k. Otherwise, use Origin or any other boutique builder for your custom solution. Falcon NW simply lacks the capacity or simply refuses to take care of the customer.

First Talon I purchased repeatedly had the Blue Screen of Death. Gave them another chance 5 years later. Now I can't even get the computer. FNW uses UPS for delivery with very limited delivery options. Must be home to sign for it or travel many miles away to pick it up (and only after you demand this option). There are better choices!

I never expected the performance I would get from my Falcon Northwest DRX laptop, it exceeds all expectations. The assistance I received while configuring it and ordering it was personal and outstanding. If you're in the market for a high performance gaming or graphics system I feel you can't do any better