Family Building Society Reviews 

I have always received well informed and quick responses to my queries. Staff are always polite and very helpful. Which is particularly useful as I am dealing with a parent's accounts so all is not straightforward

as a first experience I found it very helpful talking to Geneveve over the phone
She helped me very professionally in details sorting out my requests
Without hesitation will do it again if Iever need

Such a good customer experience. Easy to get hold of and feels like you’re in the Family BS office itself, with a really helpful and immediate service. Thank you.

Clear and honest

Holly, Thanks a lot for helping out with my enquiry regarding my online account. I managed to get through very quickly and greeted by lovely Holly who was patient and very polite. Thanks again

Decent interest rates, helpful staff when you need to call

Sarah-Jayne was so helpful in assisting me to set up and log in to a new account under the LPA process. This is often complicated to do as each bank has very different processes to follow. The account was set up in a single phone call and I find the staff at Family Building Society are always cheerful, knowledgeable and get problems solved straight away. In addition they have some really exceptional savings products. I fully recommend them for secure and flexible savings.

Short waiting time on phone. Very helpful advisor and prompt response to my request.

Sarah-Jane was really helpful and was able to deal with my enquiry quickly and efficiently. Thank you!

This Building Society is always efficient and worth supporting. Today I had to ring the helpline twice to search new products and was answered instantly both times. First by a very helpful man whose name I didn't catch and then by wonderful Sophie Richards

I was having some trouble registering online after opening a new account. I spoke to Vandelle on the phone and she was helpful, courteous, and very patient with me and walked me through the process. I am now a registered customer. I haven’t used Family Building Society before but am confident that my savings will be in good hands (a very good savings rate too). Thanks, Vandelle!

5 out of 5 for the this society with special Thanks to Katherine Ambrose who went above and beyond to help me out with my account query
Thanks
Peter Blagden

Prompt, helpful and efficient service. Great to be able to speak to someone over the phone.
Katherine quickly sorted out what I wanted to do.

very quick at answering phone and call operator very helpful

Competitive rates; excellent customer service

I have been customer of F.B.Society for many years and service has always been good. My telephone call to Ms Vazquez-Phillips today was no exception, she helped me open a new savings account quickly and easily, and her instructions were clear and audible. It was what I tend to think of as old fashioned service.

Sophie Richards was very helpful and answered all my queries quickly and professionally

The customer service advisor was friendly, helpful, supportive, advising & guiding throughout.
The two main tasks were dealt with effectively & efficiently, to conclusion, in a very timely manner.
They ensured all was checked by them before closing the call.
Very good indeed and thank you.

Lisa was friendly, knowledgeable and took us through the process with ease.
So refreshing to speak to speak to a human being and not a Chatbot!

Responded to in good time as agreed. Spoke to Lisa Adams who was very knowledgble and easy to understand and helpfull.