Feather & Black Reviews 

I would like to express my sincere appreciation for the outstanding service we received from Gizem. We visited several stores from the same chain before, and unfortunately, our experience was consistently disappointing—staff were unhelpful, unprofessional, and quick to say that things “couldn’t be done.”

Everything changed when we met Gizem. From the very beginning, she was incredibly attentive, patient, and solution-oriented. Instead of focusing on limitations, she went above and beyond to find ways to help us with everything we needed—from choosing the right mattress to selecting the perfect pillows and more.

Her professionalism, positive attitude, and willingness to make things happen truly stood out. She didn’t just do her job—she created a completely different experience for us, one that felt personal, smooth, and genuinely enjoyable.

Gizem is a true asset to your team, and thanks to her, we left not only satisfied with our purchase but also impressed by the level of service we received. She turned what had been a frustrating process into a memorable and positive one.

Sarah in Milton Keynes was fantastic - this kind of old fashioned customer focussed service is rare, and it made the shopping experience such a pleasure. I've already recommended the MK store based on my interaction with Sarah alone. Thank you !

It’s a shame the delivery people didn’t do what it says in this email ,
Door step only delivery they said and left it inside back door , we had to get next door neighbour to help get it upstairs as I’m disabled,
not very good delivery service at all .And spoke to a lad in customer services after a 20min wait ,just to be basically told I’m a liar and couldn’t do anything to help, total waste of time him been on customer services he was the most unhelpful customer services agent I have ever dealt with

Joshua knew the product range. He was very helpful and informative. Bedding has now arrived and is great.

The customer service. The sale made the choice irresistible.

Brilliant cheeerful team arrived with bed frame... and disposed of old bed frame and mattress - superking and heavy! - without any issue.
Tricia at F&B was super helpful and couldn't have done more. The whole team were really great.
Very pleased would recommend.

The lady in the shop was really helpful when assisting us in picking a new bed. Would recommend to use this shop.

Love the bed, great quality - easy to assemble.

Excellent range of quality products at reasonable prices. Extremely pleased with the wrought iron bed frame we purchased for a guest room. Well made and sturdy. Certainly looks like it will last a lifetime!

Great Oliver bed, loving the Coral colour, I’m really pleased with this purchase.

Delighted with my new bed from Feather & Black! Excellent quality and looks fantastic.

The delivery team were brilliant. Very professional, friendly and efficient. They handled everything with care and made the whole process effortless.

Great product, even better service.

They kept us updated on delivery times. Delivery people were very good in taking away the old mattress and unwrapping the new one carefully. A bag for the old mattress didn't arrive until afterwards but the delivery men wrapped the old one in the wrapping for the new one and taped it all up securely. Very efficient.

The two delivery drivers were excellent! They unpacked, assembled the bed, and took the rubbish away. Extremely polite and conscientious about covering their shoes to protect my carpet, and very careful when moving the bed upstairs. They phoned to say they were on their way and gave a 15 minute update before they got to us. Thank you.

The Delivery team were helpful, wore Overshoes the guys Adien, Stuart, Tod were friendly and took the items to the Bedroom, they kept me informed on route and were perfectly on time.
Left me instructions information overall excellent

Good communication, delivery when arranged.
Love our new bed!

A problem occurred on the morning of delivery, but this was resolved quickly an effectively by customer services and the delivery drivers. They did what was necessary to ensure a happy customer.

A welcoming and friendly atmosphere. Staff knowledgeable but not pushy. Gave us space and time to consider our selection. Explained the difference between different make ups of the mattress. An easy and efficient order process.

Excellent service and advice from Jasmine when choosing our new bedstead. This is the third bed we have purchased from feather & Black as we like the designs and the quality of materials. 4 stars given as some items I was interested were not in stock.

Great experience. Don’t think I have met a more helpful salesperson. Very friendly great knowledge and left with a new bed. Thank you

I visited the Watford store, they had just had new product set up. The store was very inspiring. I could of bought the whole shop! My purchase was polite, efficient & the staff were extremely knowledgeable.