Fiorelli Reviews 

I have just read the report from Linda on Fiorelli, I too am having trouble. It is impossible to reach anyone, only one girl named Amber, who never replies. They loose returns, ask for proof of purchase, deny receiving it. I am fed up with them. I saw the review from Linda, and I will go to Trading Standards also. I can see they are part of a larger group, TLG and was trying to escalate it this way. Don't buy from Fiorelli

The bags & purses are beautiful but they are very poorly made so not worth the prices. The lining of one bag immediately got a huge hole in it & the stitching is coming out of the handle of a bag I bought in December! Gutted.

I purchased a purse which has broken. I sent emails, they eventually responded and said they would send me an email with the returns form and label. The email arrived less the attachments. I was fed up waiting on them sending me a returns label and returns form. So I sent off the purse and my email trail and letter to them by recorded delivery. I tracked it and it was signed for. That was 3 weeks ago I sent off the purse and no one has come back to me. I think they just hope you give up. DO NOT BUY A FIORELLI PRODUCT - as you can see their customer service is disgraceful and I am now going to go to Trading Standards to report them.

Awful.....please avoid.

Purchased a handbag which has just fallen apart and all my emails and tweets are being ignored.

Better off buying a bag from Primark.

I absolutely adore fiorelli, I have ordered from here so many time’s I’ve lost count. There are certain bags that I’ve ordered in different designs. I love that they give a 15% discount and have amazing quality of products. There have been times I have returned an item or 2 but have received refunds as well as emails to confirm the return. For those who have ordered and have not received an email- have you checked your spam/ junk email as sometimes I have found them in there. Also you should register an account with them and double check the address as anyone can make a mistake.

Thank you Fiorelli for all your beautiful bags and purses, you are my number 1 go to for accessories.

I ordered two bags with a view to return one. I returned one and didn’t hear back from them at all. The phone number doesn’t work and they don’t respond to emails. It seems they like to sell to you but not refund. What a terrible company. AVOID at all costs. I will be reporting them and getting my money back another way.

Unfortunately, it seems many like to be verbal online when sharing a negative experience but not many take the time to share a positive experience when it happens! Well…at first, I was hesitant to make a big purchase reading these comments, but I spent more time researching info on the brand and came across Fiorelli Feefo.
Decided to order a few lush bags from the sale, and got an extra saving using their 15% code…took a while to get a shipping notification but I’m an eager beaver you see and usually shop in store where I grab and go and don’t need to wait for updates.
I called customer service wanting to know when I’d receive my order, and the lady that answered was so polite and accurately told me the date to expect my parcel and that I’d get a notification later in the day.
I received a notification via txt, and Royal Mail delivered my parcel 2 days after placing my order…for me that’s speedy service.

I’m pretty happy with my experience and love my new accessories, if it helps anyone...have a look at the comments on Fiorelli Feefo

Happy to take your cash and vanish! 2 weeks I have ordered and no sign of the order. Customer services non existant and no one answers the phone. Have rung nearly 20times in a day for 3 consecutive days and no luck. No response to emails..! Awful company.. avoid at any cost..

Florelli refund NOT

Florelli have really disappointed me, I made and order before Christmas 2 bags I decided to keep one and send the other back. I have been waiting for my refund now nearly 4 weeks, and after a number of emails regarding my refund they’ve still not replied or refunded me. I will not order from them again their rubbish. Bad customer service.

Terrible company. Ordered a bag to gift someone and chasing delivery now. No one is answering the phone as its going to random voice call all the time. Terrible customer services. Avoid ordering. Will have to go through paypal to get money back.

Absolutely dreadful company. Ordered two bags parcel arrived with just one in. Have emailed and called but no response whatsoever. Steer well clear.

Worst customer service from the wembley outlet store!!!!!

Received a bag as a gift but the person did not give me the receipt as it is not my style went to the store and asked if I could exchange it for same price or higher.

They were rude and just said no receipt no return!

I understand you require a receipt however I was trying to ecplain the details and the person bought it last week surely they have recorda on the system. They just did not want to help and ignored me.

You should never ignore a customer as that can ruin the business.

I will never go there again and will advise everyone I know.

Ordered a bag and a matching purse. Bag is now out of stock even though website says 7 in stock, Surely they must know that one needs the other. Cannot get through to them via the telephone to cancel the rest of the order. Poor poor customer service

Unbelievably poor customer service from this company as it is non existent!!!
Trying to return a bag but have no returns label to do so. I have emailed and called over 15 times this week and nobody gets back to you, avoid at all costs.
I'm going through PayPal for my refund

Faulty zip on bag, only purchased 3 weeks ago. Have emailed twice and left a message by phone, no response of any kind so far. Appalling customer service.

Placed an order over a week ago, it was despatched the same day, stating 3-5 business days for delivery. The five business days are long gone and there's no sign of the parcel. The tracking number they provided me with isn't recognised by the delivery company. Nobody is picking up the phone (tried 10+ times over the course of 2 days), I'm not receiving replies to my email, and on Twitter, they asked me to DM the order number only to ignore me again!

DO NOT BUY from this company. Absolute scam.

The store at Swindon outlet were not very helpful. My daughter had a bag for her birthday from a friend and loved it. Unfortunetly, after only three weeks the zip pulled away and so I thought I would try and change the bag at the store. The bag looked brand new, but they would do nothing. Came out with one upset 11 year old.

Bought a bag on sale, was a little scuffed, had sent an email about it, got a reply quite soon.Was asked to return (free returns) the bag, and got a replacement , though a little late (maybe due to Christmas time). I also requested for the difference of amount since it was reduced further and was promptly refunded. Very happy and pleased with the customer service and their product.

Bought a backpack at the end of September 2018 for £69. Since I ordered from my phone through their website, the correct images didn’t correspond to the option chosen so they sent the wrong bag.

I emailed them for a return label as I am non-UK and they sent one. I had to pay €22.55 to send it back as the label was incorrect for international postage. I emailed them and got £22 back. They sent another bag, again, the wrong one. I sent this back in November and had to pay €19 this time as I did not register it. I was reimbursed £10 which didn’t cover the costs but whatever.

I email them a month later to ask them for the refund of my bag and in January they sent £37. They included both times I had to pay for shipping as part of the refund I am entitled to. Now I am in the middle of correspondence with them to get the rest of my money as I spent a total of £101 trying to get the correct bag.

They are reluctant to refund despite having proof that their mobile website did not honour the options selected when you scroll through.

Receieved a final email saying that I not entitled to the rest of the money I spent on shipping.

No one answers their phone and no one even replies on your emails .I had recently placed an order with them but unfortunately my bag was missing the shoulder strap . I have been waiting for a reply for more than a week now!!!!