Fiorelli Reviews 

The worst customer service I have ever experienced. It's been almost a month since I have emailed about my return and still no answer. If you are not 100% sure about the item don't bother ordering, because if you want to send it back you won't hear from them and most probably wouldn't get your refund any quicker either. Still waiting to return the 4 bags as the return label that came with the package faded.

Love love love! I have about 5 of their bags and a few purses, love each of them. The bags are beautifully made, such good price. They last a really long time, keep shape and look so glamorous.

I have never had an issue with customer service, bags have always arrived on time.

If I ever want/need a new bag I always go to Fiorelli. So many options and styles on their website.

Had a good first time experience with fiorelli. After ordering I saw all the reviews and worried that it would come in awful condition but my bag was packaged securely and the bag is in amazing condition!

Just verry upsetting experience... ordered four bags during a sale and got an email confirming a shippment but within three weeks my parcel hadn't reached the delivery service and was unable to track it. after contacting the Customer Service (almost a month after the order was made), received a message that my order somehow disapeared and a refund will be made. Asked them to offer me similar items for an equivalent price but got NO ANSWER AT ALL. Waited a week more and requested a refund... still havent received my money back.

Ordered a bag for my sister in Holland. Paid £10 postage. Fiorelli labelled it wrongly and somehow it was sent back to the UK. No communication at all. My neice eventually got hold of someone, who refunded it. I then had to pay for another with another £10 postage but the original one had sold out. Awful service from them, I also emailed head office with no correspondence at all. Paid £20 in postage due to their error. Extremely poor customer relations!

Fiorelli stole my money. The bag arrived promptly, nothing wrong with it but decided to go with something else. I returned the bag and even after contacting them never got a refund. Now I have no bag and no money!

I ordered a black hand bag what a load of crap I spent 40 pounds ,the zip was broken ,the stitching was terrible ,I was so disappointed,this is the first time a fake web site got me i was so angry when this junk for a handbag arrived I am going to report them for a start DO NOT ORDER FROM THIS WEBSITE ALL THE THINGS ARE FAKE, In the end I put my fake rubbish bag in the bin

I've ordered from Fiorelli before and had an acceptable/non-problematic experience. HOWEVER, with my latest order my white purse has bright pink pigments all over it! I had purchased the purse to match two of the handbags I ordered at the same time. I don't want to keep the handbags without the purse, yet can't get a response re exchanging the purse for a non-faulty product. Looks like I'll have to return it all.

My main issue is that I emailed customer services over a week ago - no response. Non existent.

Ludicrous. Disappointed doesn't cover it.

I am so disappointed with a recent transaction I made on line
Placed my order and received it very promptly and was very pleased with my purchase
Two days later one of the zips broke on my new purse (which can happen)
I returned this using the return label provided and requested a replacement
Left it a week and heard nothing so emailed
Received an email confirming receipt but heard nothing since and was advised if I email again it would drop to the bottom of the queue which in my opinion is rather unfair
Left it another week and emailed again anyway!
Could anybody suggest any other action I could take as the telephone number for Fiorelli is not being answered giving the advice to contact by email
Puts the term of free returns in jeopardy
I have many Fiorelli purse/handbag combinations ... maybe it is time to rethink my choice!!!

Terrible customer service no experience at all. They won't give me my refund their product not quality. I am receiving a very bad customer service and the brand is completely not good I don't recommend anybody go for it.

Ordered some presents in the sale and the orders arrived very quickly and well packaged. Recipients loved them and so far, quality looks great so I would order again.

These bags are lovely and I bought my first one at Luton Airport, a couple of months later the twisted bit attached to the zip became unraveled and I could not for the life of me work out how to fix it, I happened to be flying from Luton again so my partner asked the gentleman on the stand, he just gave me a replacement bag, I was astounded and bought a backpack I'd been looking at.14 months later the zip went in the back pack, I contacted Fiorelli by email and they eventually replied saying their warranty was only 6 months but they gave me a discount code for 30% off a replacement bag, I'd of expected a bag of that price to have lasted longer, since then the same problem is happening with the zip attachment of the replacement bag, unraveling, even though it's hardly been used. Do I want to use the code and buy a replacement? I do like them but for the price their longevity seems not much and their customer service seems to be "buy another". I don't think I can justify the expense.

I have just bought a bags from fiorelli and my experience with fantastic. There was no problem with ordering and it was fast delivery. Very happy.

I bought 2 fiorelli bags online .they came fake not the original. There wasn't the receipt inside to send them back.
PLEASE if you want to buy fiorelli bag it's better to go to outlet . NEVER buy online if you see official website, they are SCAM

Not sure what the negative reviews are about but so far each time I’ve ordered the experience and service has been positive. Have not used customer service, but one thing I liked is the various designs and floral prints, part of the reason why I purchase from them, the ability to use a discount code on sale items is splendid as many brands don’t allow that.
Postage was quick, free delivery and arrived within a week of ordering. Haven’t used the bag yet so can’t comment but their stuff is usually good.
Only thing I’d like to suggest is to bring in more variety of designs like they used to couple of years back.

Pros - Friendly customer service (thank you Amber) and sorted my price match as soon as they were aware of it

Cons - long wait for a response, it took 3 weeks but they got to it eventually. I'm assuming this is due to covid!

Pathetic, I emailed about an issue days ago and have yet to receive a response, let alone any resolution to my problem. I am furious.

ticket reference - 3679

Beautiful products classic and contemporary designs, beautifully made quality is amazing and better value than the high Street with the discount offers and sale. You can clearly see a difference in the quality of a fiorelli bag to the copy versions in the average high Street shops.
sizes and designs are very practical.. Everyone that has complimented my fiorelli bags can't believe they are not leather. Quality without the cruelty, it's great. Stop sending me more discounts.... I keep ordering!!! 🙄🙄😂😂😂❤️❤️❤️

Failed to send me one item (twice) and charged me for it with no refund or email. The item just disappeared from the invoice in the package. They Sent me an ugly beige bag instead of the black one I ordered. I returned it and then they claim it's not what they sent me! Liars. Customer service need training asap. The amount of plastic they use is grotesque. Will never use them directly again.

It's such a shame that their customer services and communications are so bad because I really do like the products. I would recommend buying in person to avoid the shambolic website order process. The products are nice but overpriced, look for outlet stores to buy the products at their real market value.