Fiorelli Reviews 

Ho ordinato una giacca,è arrivato una cosa che non si può definire capo d'abbigliamento, oltretutto spedizione lunga (8 giorni), made in china, neanche shein ha una qualità così pessima, scrivo per chiedere di fare il reso, mi propongono: o la restituzione del 15% della somma oppure il 50% della somma per riacquistare qualcos'altro..
Sapete cosa vi dico? Il pezzo di tessuto glielo rimando indietro lo stesso e i 28 euro li ritengo di aver buttato nella spazzatura. Non comprate !!!!!

Inga varor kom.
Försökt få kontakt med dem men inget svar.

This companies customer service is very poor. I purchased 2x bags back in August 2025 for my partner and one of them had a fault after a couple of weeks. She loved the bag and just wanted to swap it for another of the same so i contacted customer service via email (as this is the only way to communicate with them) explaining fault and sending images. I had no response from them after many attempts until November.

After explaining that i wanted to simply replace the bag they sent one out but it was the other bag on the order they replaced and not the faulty one. After explaining this was the wrong one they then decided to inform me they cant replace the bag as all of them are faulty so no longer sell this and offered me the option of a full refund or a credit note. I wanted a full refund but they wanted the bag back that they sent in error. I returned the bag in december and it is now may 2026 and i still do not have a refund and i have had to provide evidence of the email that said i could have a refund as they claim they could not offer this due to the purchase being from so long ago. I provided this and have heard nothing from them. My last email chasing this up was 27th april 2026.

This is the short version as there as been many emails sent and i keep needing to explain myself and provide proof as if they have no record of previous communications.

As i was getting no response from them originally i went to my credit card company to get my money back but i did not follow up on this once fiorelli finally got back to me as i thought we could now ressolve the issue ... well i was very wrong! I have simply been robbed of my money by fiorelli and would not recommend these to anyone

I have several bags from Fiorelli. I love the style, particularly the backpacks, and the quality. The items are usually delivered very quickly. I would highly recommend.

Fiorelli VEGAN leather or known as pleather bags, is absolutely atrocious!
After 4 months, the soft layer of pleather started peeling.
Darn cheap quality bag, but us the consumer, pay enough for it!!!!!
Absolutely overpriced for pleather 'vegan leather' bags!
Disgusting quality!!!
Do not buy those, not instore or online from anywhere in the world.
RUN FAR AWAY.

Their email response was fast but completely nlt helpful bcs it wasn't bought on-line....

Nice designs, but not built to last.
I’ve purchased two handbags and a purse from this company and all 3 have fallen apart. One was only used twice before the strap broke. Disappointing 👎

Bought an expensive large grab bag of this brand just before covid. Used it twice - once for a wedding, once for a graduation. Went to use it again after having stored it in a dry ambient wardrobe for this time and the thing has disintegrated. Contacted Fiorelli - they don't want to know at all, as it was bought in a department store (Debenhams, now closed) and received a very unprofessional response from them. Will never touch this brand again. If the item had been real leather, it would not have disintegrated like this. This is advertised as a premium PU leather brand.

Before you order from this company checkout the dhl sites they use to return items. I have just done a 20 mile round trip only to find the dhl site wasn’t open despite saying it was open on the web. I am furious and will never order from them again.

i ordered the lacoste sweater and free gift in good faith , i used the klarna sevice and have now made 2 payments . i have since looked on their offers and they promise 5 day turnaround !! i am very dubious of this company , if they resolve this soon i will comment but as of now not happy

I ordered a Fiorelli handbag my experience in this company it was great..

I wish that I could give no stars!
I bought a replacement backpack when my original Fiorelli bag which actually lasted a number of years finally gave up. This replacement has actually been used less than a year and the zip has given up. This was not due to wear & tear but Fiorelli Customer Service do not offer a guarantee and apparently only do faulty returns within 6 months. This was not a cheap backpack and now it is useless.
I see that others have had similar experiences so I would suggest you avoid buying Fiorelli bags as they obviously don't care about quality just money.

Absolutely a terrible company and experience. They false advertise products. I order a watch ( supposed to be a Seiko, but is a Certto??? ) . I never received the order the first time. The tracking company (17Track) shows the package being delivered somewhere and left at the front desk or reception area. What the hell, I am an individual. I requested a second delivery of my and this time it supposedly was rejected by and the sent to Elk Village, Illinois. I live in Pittsburgh, Pennsylvania. After several inquiries, I have no item and no refund. STAY AWAY FROM THESE SCAMMERS!!!
They just take your money.

I’ll give a 5 but due to the bag coming broke and not having the handle attached I could have marked this down the delivery was really quick. The quality of the bag is lovely and lovely colour. Got in touch with customer services and replied quite quickly and issued a free replacement which was sorted out straight away so definitely a 5 for service and responses

So disappointed with this company. My daughter bought a bag online and the strap came away from the bag, the stitching just came undone. I’ve emailed 3 times but had zero response. I wouldn’t recommend buying their products as if they’re faulty they do nothing.

Abysmal Customer Service!
Bought a bag from their Outlet, which arrived quickly by DHL. Well packaged, but the black bag was covered in white marks, which could have been water. I immediately took pictures and contacted Fiorelli by email.
No reply. Not even an acknowledgement. Sent again with the same lack of response. Managed to find a phone number and r=tried calling, but just got a message asking me to email.
Website says there is a Live Chat facility, but I can't find it.
Tried contacting via their FB page, which was also full of complaints from unhappy customers.
I started to initiate a return for a refund, but couldn't print the return label. Additionally it requires that the return is taken to a DHL depot, which I can't access. No facility to have the package collected.Many customers saying that, despite returning items and giving tracking details, they haven't received any refund, so I may just make a claim via my bank

I ordered a bag on the 12th September with a 2-3 day express delivery - it’s now 30th September and I still haven’t received it!! I have sent 2 emails and sent a message through Facebook asking for an update but apart from an automated standard reply I have heard nothing from them but they had the audacity to take the money from my bank account on the 15th September. I won’t be buying any more of their products 😡

Terrible company. Don't honour you. Don't send products in time. Don't respond to emails. I'd never shop from them again. First time buying directly from them. Bought so many things in different shops. First time buying direct from the company and they've just lost a customer.

Customer service is non existent!
I purchased a bag which broke within 2 months of having it without overuse.
I emailed customer service multiple times with no response.
Then tried to reach out on social media and again no response.
Terrible service and I will not be repurchasing.

Non existent customer service!
Bought a bag to take away travelling with me as I would be the out the country for a little while.
Bag came damaged so I have sent numerous emails, social media messages and tried to call with no response what so ever!!! I can’t even return the bag as I’m out of the country!! Absolutely useless.

Do not order from this company.

I ordered a bag from them and the zip broke and stitching came apart at the straps the second time I used it. I emailed them for an exchange or refund. Never heard back. I went ahead and created a return which gave me a DHL return barcode. Printed it and took it to the drop off place. It wouldn’t recognise it as a valid barcode. Emailed them and DHL and never heard back. It’s been 3 weeks and I’ve emailed multiple times and received nothing. Do not order from this company. It’s a scam.