FitKit UK Reviews 

I purchased a life cycle from this company back in 10/02/2021 at a cost of £7,200.
An hour after their engineer assembled it I had
To call them back out as they didn’t assemble the crank arm correctly.

After a couple of weeks of use the bike failed to boot up
,reported to fit kit uk an engineer was booked to call via life fitness the visit failed as
Engineer
Could not fix the issue.
So another attempt a couple of weeks later also failed as wrong part was ordered…..
Life fitness agreed to replace the bike as they couldn’t address the fault.
Not Two months after install of new bike it fails again with same problems.
This company fitkit.uk refuses to reckonise the consumer act 1974.
My bike as now had 5 repairs.if it failed again its small claims for sure!
Purchase elsewhere if I were you.

I requested a refund from fit kit uk as
The bike is not fit for purpose,they informed me that they will not collect or refund the money…..
I have been in contact with trading standards and I’m currently waiting for a mediation third party to try and help ,other
wise I will be submitting a small claims against the company fit kit uk….
Really poor attitude from this company that’s all they want is your hard earned money….
Buyer beware…..

I bought a pair of s/h Jordan dumbbells from fitkit, 8kg each. They looked well worn, but they are s/h! They were at a good price. They were packaged very securely. The delivery worked smoothly (unlike SportsDirect!). Thanks FitKit! Good people!

Fantastic service. I ordered at 2pm and received my goods 9am next day. Goods were well packed and prices competitive. I couldn't ask for better and would definitely recommend Fitkit.uk.

Great service and fast delivery for my new gym setup!

We have taken delivery of a running machine today. This was a really efficient service.
The installation team (James and Neil) were knowledgeable, efficient and friendly.
We would definitely recommend this company.

From the first contact by phone to the delivery, I have nothing but praise for the employees of FitKit UK. My order was for a fully assembled Life Fitness ICG8, ordered Monday 1200 hrs delivered Wednesday 1000hrs- hows that for service! Many Thanks - Highly recommended.

Great service, ordered kit which said delivery date of a few weeks time. Order came within 2 days! Very impressed. Also item was cheaper than elsewhere. Very happy customer will use again.

Having spent the majority of lockdown searching for a home body pump bar (with 3 orders cancelled by 3 separate companies) I found the Jordan Fitness Ignite studio barbell set.

Whilst reading reviews with a lot of companies I remained sceptical that anyone was going to manage to deliver.

Fitkit have been amazing from start to finish, prompt email notification of the purchase, follow up mail with delivery expectation and despite some poor weather arrived in time!

Product itself, I cannot recommend more. Robust bar, weights great for bar or hand use and exactly what I wanted. Grips need a little play to ease them off initially but loosen up quickly.

Product, company and delivery get a 10/10 from me. And I can finally get a decent Body Pump session in at home. Delighted customer!

Like other reviewers I spent a long time looking for a step and bodypump set. The Fitkit pricing was just right for both and items were in stock. Couldnt say that for many of the other retailers. The purchase process was quick and easy. As I ordered items separately I called their support team and they refunded me one of the delivery charges - no questions. Very helpful team. Step arrived next day and bar and weights arrived in 3 working days. Well within stated timeframes. Overall very impressed with service, delivery and price. Keep it up!

Ordered a 20kg barbell set on 28th Jan, it arrived on the 2nd Feb. Courier tracking meant I knew exactly what was going on. The quality is great (brand new clips mean it's not the fastest to change the weights if you care about your bodypump transition times) but I'm really happy with it. I looked at loads of options and for the price and small delivery charge I'm 100% positive this was the best option.

I ordered a spinning bike at the beginning of January and expected to have a delay due to the new lockdown, but it arrived all assembled within 5 days. I am so pleased with the quality and service. I will definitely use them again.

I pre-ordered the Jordan studio barbell set and despite strong winds initially delaying delivery by a week, the kit turned up in great condition with no issues! Customer service were also very quick to reply when I had a query. Would definitely buy from here again.

Pre-Ordered a Pump X set for my wife.
The items arrived earlier than expected, with great communication and tracking via an email.

The quality of the product is just outstanding. And I'm picky.

Have no reservation if thinking of purchasing from FitKit. Great customer service and top of the range finish on the weights/bar.

David Vermaak
SE UK.

Brilliant customer relations. Day and a half between late night online order and delivery. Fantastic delivery - kind considerate, helpful advice, on time (perfectly between meetings). I cannot fault FitKit UK in any way. Thank you.

After weeks of researching spin bikes and almost everywhere saying they had stock, but didnt, we found fit kit. We hadnt used them before and were uncertain but found them super responsive and efficient in answering my many questions via messenger and email. We ordered the lifefitness ic6 at 11.45 yesterday morning. It arrived by 9am today and in perfect condition! I was waiting for something to go wrong bit nothing has! It was advertised with the version 1 pictures of the console computer but when asked in the correspondence they said it was the newer 2.0 version for sale. True enough, as stated it was the version 2.0!
They contacted us to arrange registration and have been so efficient.
Highly recommended. Fantastic

Dealt with Ben shakespeare and he was great from start to finish, chest press delivered on time and already in use

Decent people to deal with

Bunch of Jokers with no customer service skills. I bought an incompatible product, delivery guy simply dumped it at the back of the building in the rain without informing anyone. We stumbled upon it 2 days after whilst taking out the trash. After trying the attachment on my squat rack i noticed that it wasn't compatible. I called the office and spoke with Nikki who said I could return it and she will send me an email with instructions. Ploy to run down the clock!! Long story short, I didn't receive any email, when i called back again they told me they can't take it back because its been over 30 days even though the initial return conversation happened with their 30 days. They refuse to accept responsibility whilst at the same time blaming their error on lack of staff and running on skeleton crew like it's my fault. Now I'm stuck with a useless £350 metal. Worst company with the worst customer service ever!! Look for other outlets. Happy to review this if this injustice is rectified!

Bunch of Jokers with no customer service skills. I bought an incompatible product, delivery guy simply dumped it at the back of the building in the rain without informing anyone. We stumbled upon it 2 days after whilst taking out the trash. After trying the attachment on my squat rack i noticed that it wasn't compatible. I called the office and spoke with Nikki who said I could return it and she will send me an email with instructions. Ploy to run down the clock!! Long story short, I didn't receive any email, when i called back again they told me they can't take it back because its been over 30 days even though the initial return conversation happened with their 30 days. They refuse to accept responsibility whilst at the same time blaming their error on lack of staff and running on skeleton crew like it's my fault. Now I'm stuck with a useless £350 metal. Worst company with the worst customer service ever!! Look for other outlets.

5* service. Precor AMT 100i Adaptive Motion Trainer Elliptical as described, used in really good condition. Highly recommended.

Ordered the Life Fitness IC2 spinning bike on the Friday evening and the product arrived fully assembled and on a pallet on the Tuesday morning.
Fabulous quality product and excellent customer service from FitKit UK.