Picked up the phone - some competitors give off the impression they are too busy fitting out commercial gyms to deal with private individuals. Very responsive, gave good advice. Delivery and installat... Toon meer
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Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... Toon meer
Bedrijf heeft geantwoord
I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... Toon meer
I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FitKit UK
Geschreven door het bedrijf
Contactgegevens
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Verenigd Koninkrijk
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,6
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262 reviews
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Great advice, responsive and strong installation
Picked up the phone - some competitors give off the impression they are too busy fitting out commercial gyms to deal with private individuals. Very responsive, gave good advice. Delivery and installation team were very helpful and flexible. I have dealt with three used commercial equipment firm and Fit Kit is by far the best!
9 oktober 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for such a fantastic review and for choosing Fit Kit! We’re delighted to hear that you found our team responsive, helpful and flexible throughout the process. We pride ourselves on providing the same great service and advice to private customers as we do to commercial clients, so it’s great to know this came across. We really appreciate your recommendation and look forward to helping you again in the future! Regards The FitKit UK Team
Communication regarding my delivery was…
Communication regarding my delivery was excellent and the delivery team was professional, efficient and polite. Most importantly, the bike arrived in excellent condition and works like a dream -- great purchase at a great price!
6 oktober 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks for the great review, Mark. We’re glad to hear the delivery went smoothly and that the bike arrived in perfect condition. Great to hear you’re enjoying it — thanks again for choosing us! Regards The FitKit UK Team.
All round excellence.
Fitkit are one of the best online companies I've dealt with in a long time.
I recently ordered several pairs of Jordan dumbbells from FitKit and the whole experience has been excellent. I had a few questions before placing my order and Helen Scott, the Office Manager, was absolutely fantastic. Her replies were incredibly quick, sometimes within just a few minutes, and she couldn't have been more helpful.
Communication throughout was excellent, my order was dispatched promptly and everything arrived as expected. Even the delivery driver from Fedex followed my instructions perfectly, carefully covering the parcels to protect them from the rain.
It's refreshing to deal with a company that genuinely values its customers and takes the time to provide such a personal service.
A special thank you to Helen for going above and beyond. I'll certainly be using FitKit again and wouldn't hesitate to recommend them.
Five stars – thoroughly deserved!
23 september 2026
Review zonder uitnodiging
5 stars to Liam the Fitkit engineer
I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to come. After I insisted on my rights Fitkit sent an engineer at no charge to me. He had to come twice as a new console and new handlebars were needed. Liam was kind, professional and competent. Really terric service. He fixed the bike and I'm now very happy with.
18 augustus 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for taking the time to leave such a detailed review and for your kind words about Liam. We’re delighted to hear that he was professional, helpful and able to get your bike back up and running.
We appreciate your patience while the necessary parts were arranged and Liam made the additional visit to complete the repair.
As the bike was outside of its warranty period, the initial position regarding an engineer visit was based on the applicable warranty terms. However, we were pleased to be able to assist and resolve the issue for you at no charge.
We’ll be sure to pass your feedback on to Liam — it’s great to hear that his service made such a positive impression. Thank you again for choosing Fitkit, and we hope you continue to enjoy your bike!
Regards The FitKit UK Team
Perfect experience from start to finish
Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left everything spotless. Nothing was too much trouble.
Credit is also due to Lyndsey and Helen in the office, who organised everything and made the whole process straightforward from start to finish. The delivery driver deserves a mention too - helpful, polite, and careful with the equipment throughout.
The new equipment is exactly what we were hoping for, and the service throughout has been first class. Thanks to everyone involved.
19 augustus 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you Andrew so much for taking the time to leave such a fantastic review! We’re delighted to hear that you had a perfect experience from start to finish.
It’s wonderful to know that the installation team, Lyndsey, Helen, and our delivery driver all made the process smooth, professional, and stress-free. We’ll be sure to share your kind words with everyone involved.
Most importantly, we’re thrilled that you’re happy with your new equipment. Thank you again for choosing us — we really appreciate your support!
Regards The FitKit UK Team.
I had an issue with my treadmill which…
I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.
Lyndsey, who was super helpful, arranged the visit and Logan, one of the FitKit engineers came out to fit a new part. Logan was extremely polite and efficient with the whole FitKit experience being very positive.
Well done team FitKit!
7 augustus 2026
Review zonder uitnodiging
Excellent Service and Really Helpful Team
Really happy with the service we received from FitKit UK. They were extremely helpful and accommodating, particularly when we needed to delay our delivery until we had enough space on site to receive the equipment.
When the delivery eventually arrived, the driver was fantastic and went above and beyond to help us get all the equipment safely loaded onto our site.
The equipment arrived in good condition and the whole process was smooth and straightforward. We really appreciated how helpful and flexible the team were throughout.
Would definitely recommend FitKit UK and will happily use them again in the future.
4 augustus 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Hi Syed,
Thank you so much for your fantastic review and for taking the time to share your experience with FitKit UK.
We’re delighted to hear that our team could be flexible with your delivery arrangements and that everything went smoothly when the equipment arrived. We’ll also be sure to pass your kind comments on to our delivery driver — it’s great to know they went above and beyond to help.
We really appreciate your recommendation and look forward to working with you again in the future!
Regards The FitKit UK Team
Cross trainer
Purchased a second hand cross trainer with installation. Delivery was around 3-4 weeks as promised and it is working well. Very pleased with everything.
5 augustus 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for your lovely review! We're so pleased to hear you're happy with your second-hand cross trainer and that everything, from delivery and installation to the equipment itself, met your expectations. We really appreciate your patience with the delivery timeframe and hope you enjoy your cross trainer for many years to come. Thank you for choosing us! Regards The FitKit UK Team.
Delivery / Installation team turned up…
Delivery / Installation team turned up on time , immediately went to work and gave us nothing to worry about or make any decision over.
ie. They knew what they were doing .
The Machine I bought is 💯 and we are very happy
20 juli 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your fantastic review, Graham! We're delighted to hear you're so happy with your new machine and that our delivery and installation team made the whole process easy and stress-free. We really appreciate your kind words about their professionalism, and we'll be sure to pass your feedback on to them. Enjoy your and thanks again for choosing us! Regards The FitKit UK Team
Reliable, responsive and highly recommended
I have been using FitKit UK for several years after purchasing three pieces of ex-commercial gym equipment from them in 2020, and their service has consistently been excellent.
Most recently, I arranged for servicing and maintenance, and the engineer who visited was professional, courteous, and highly efficient. He provided an accurate arrival time, carried out the work diligently, ensured everything was working exactly as it should, and cleaned up thoroughly afterwards.
The team at FitKit UK are always easy to deal with, incredibly responsive, and provide a high standard of customer service. It is reassuring to know that support is just as good years after the initial purchase as it was at the point of sale.
I would highly recommend FitKit UK to anyone looking for quality gym equipment backed by excellent ongoing service and support.
14 juli 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks so much Melanie for your continued support and for taking the time to leave such a thoughtful review.
It means a great deal to us that you've trusted FitKit UK since your equipment purchase in 2020 and that we've been able to provide the same high level of service over the years. We're especially pleased to hear our engineer made such a positive impression with his professionalism, punctuality, and attention to detail.
We believe that great customer service doesn't end with the sale, so it's fantastic to know our ongoing support and maintenance have given you confidence in choosing FitKit UK.
Thank you again for your recommendation. We really appreciate your loyalty and look forward to keeping your equipment performing at its best for many years to come.
Regards The FitKit UK Team.
Fantastic service
Fantastic service, very good price, quality machine.
Very happy.
1 juli 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your wonderful review! We're delighted to hear you were happy with our service, pricing, and the quality of the machine. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future! Regards The FitKit Uk Team.
Fitness at old age
This is my fourth purchase from Fitkit UK
All machines were purchased “used” but they have all performed well - the team who delivered and installed the machines were brilliant!
25 juni 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you, David, for your continued support and for choosing Fitkit UK for your fourth purchase! We're delighted to hear that your used machines have all performed well and that our delivery and installation team made such a positive impression. Your feedback means a lot to us, and we look forward to helping you again in the future. Enjoy your equipment! Regards The FitKit UK Team.
Very pleased with sales help, delivery, and pricing
Ordered a cross trainer, Concept2 rower and a treadmill. All three were delivered when agreed by a really helpful group of three guys. Very pleased with the quality of the machinery. I bought previously used machines, really pleased at how good quality they all are, far better than the existing new bought machines I had already. I'm very happy.
12 juni 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you Paul for your fantastic review. We're delighted to hear that you were pleased with the sales support, pricing, and delivery service.
It's especially rewarding to know that the refurbished cross trainer, Concept2 rower, and treadmill exceeded your expectations and compared so favourably to your previous new machines. Our team takes great pride in supplying high-quality equipment, and we're glad the delivery crew provided a helpful and smooth experience.
Thank you for choosing us and for taking the time to share your feedback. We hope you enjoy your new equipment for many years to come! Regards The FitKit UK Team.
Excellent service from start to finish
Excellent service from start to finish. The treadmill was delivered very quickly and exactly on time. The company contacted me the day before delivery and then again 30 minutes before arrival, which was very helpful. The delivery team carefully carried everything inside, assembled the treadmill quickly and professionally, and removed all the packaging and waste afterward. Highly recommended!
6 juni 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Hi Olga! Thank you for your fantastic feedback! We're delighted to hear that you were pleased with every aspect of the service, from the timely delivery and communication updates to the professional assembly and clean-up. Our team takes great pride in providing a smooth and hassle-free experience, so it's wonderful to know we met your expectations. We truly appreciate your recommendation and hope you enjoy your new treadmill for many years to come! Regards The FitKit UK Team
From the start until the delivery this…
From the start until the delivery this company has been very easy to deal with. Many thanks
6 juni 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for your kind words David and for taking the time to leave us a review. We're delighted to hear that you found the process easy from start to finish. It was a pleasure working with you, and we truly appreciate your support. Thank you for choosing us, and we hope to assist you again in the future. Regards The FitKit UK Team.
Delivery on time and stationary bike…
Delivery on time and stationary bike excellent.
26 mei 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Barry, Thank you for the fantastic review! We are thrilled to hear that your stationary bike arrived on time and that you are enjoying the excellent quality. Happy cycling, and welcome to the fitness journey! The FitKit UK Team.
First Class Company - Highly recommended
Highly recommended.
From my first call with Lyndsey up until discussing delivery of the equipment, my experience was first class.
For gym equipment in the UK I would recommend checking out FitKit UK
18 mei 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for the highly recommended review! We're glad Lyndsey and our delivery team could provide you with a first-class experience from start to finish. We appreciate your support and look forward to helping you with your gym equipment needs again in the future. Best wishes, The FitKit UK Team.
I just want to thank you all.
I just want to thank you all.
Enfield Weightlifting Club had our new treadmill delivered today and the old one removed.
Your team were outstanding, excellent customer service and great guys.
A big thank you to Blaide, Sully and Bayo for the delivery of the new and removing of the old. xx
17 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Hi Helen.
Thank you so much for your kind words! We’re thrilled to hear everything went smoothly with your delivery and removal.
Blaide, Sully and Bayo will be especially pleased to hear your shoutout – we’ll be sure to pass it on to them. We really appreciate you choosing us, and we hope the new treadmill serves everyone at Enfield Weightlifting Club brilliantly 💪
Thanks again for taking the time to share your experience!
Regards The FitKit UK Team
kept up to date by FitKit on progress…
kept up to date by FitKit on progress and on expected delivery. Cross trainer is in great working order - although bigger than I expected :-)
14 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks so much for your review, Kate! We're really pleased to hear you felt well-informed throughout and that your cross trainer is in great working order.
We do include full dimensions in the product listing to help with planning, but we know fitness equipment can still feel bigger in person! 😊 If you ever need any advice or support, we're always here to help. Enjoy your workouts! 💪 Regards The FitKit UK Team.
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