FitKit UK Reviews 

262
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Picked up the phone - some competitors give off the impression they are too busy fitting out commercial gyms to deal with private individuals. Very responsive, gave good advice. Delivery and installat... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... Toon meer

Beoordeeld met 5 van de 5 sterren

I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... Toon meer

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4,6

Uitstekend

TrustScore 4.5 uit 5

262 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,6

Alle reviews

(262)

40 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

first class service every time

10 oktober 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you so much! We’re delighted to hear you always receive first-class service. Your continued support means a lot to us. Regards The FitKit UK Team

Beoordeeld met 5 van de 5 sterren

The engineer and the guys who came to…

The engineer and the guys who came to install the equipment were very friendly and professional. Also organising the delivery date has never been more flexible and smooth. Can only recommend them.

27 oktober 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

We sincerely appreciate your positive feedback. It’s great to know our team’s professionalism and flexibility met your expectations. Thank you for recommending us — we value your trust and look forward to serving you again. Regards FitKit UK

Beoordeeld met 5 van de 5 sterren

Great service and support

I got my Pulse Fitness bike from FitKit because it’s the same one I used to use at my local gym and I really liked it. The first bike had a fault, but the team was great. Particularly Liam who came over three times, first to replace the bike and then to help with some software update issues. He was super patient, friendly, and genuinely wanted to get it sorted.

Honestly, I can’t fault the service. Although there was a little bit of a wait to get the bikes swapped, but overall FitKit have been brilliant from start to finish. Highly recommend!

17 oktober 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you for your review, Diego. We’re sorry to hear about the issues you experienced with your bike, but we’re glad we could help get this resolved for you. It’s great to hear that Liam was able to provide the knowledge and support needed to get your bike up and running again — ready for you to enjoy! Regards FitKit UK Team

Beoordeeld met 5 van de 5 sterren

We booked in a service for our Precor…

We booked in a service for our Precor cross trainer which gets a lot of use. Liam came and carried out an excellent service, thoroughly cleaning and lubricating all the relevant parts of the machine which was pretty dirty inside as we’re too nervous to take it apart ourselves. The machine now runs much more smoothly and feels less “bumpy.”
I would definitely use this company again. They were professional and reliable. Liam did a great job for us.

29 juli 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

We’re delighted to hear that our engineer serviced your machine to the high standard expected of all FitKit UK team members. Thank you for taking the time to leave us a review — we’ll be sure to pass your kind words on to Liam. We truly appreciate you choosing FitKit UK and hope to work with you again in the future. Regards FitKit UK Team

Beoordeeld met 5 van de 5 sterren

Just received our Machines which are…

Just received our Machines which are in great condition they have been delivered installed and cleaned by a very professional team . We are very happy with the whole team effort from start to finish . We would highly recommend this company if you are after professional Sports Equipment at a very good rate .

17 juli 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you so much for your review Kelly. We are really pleased to hear you are so happy with the quality of the machines and the smooth delivery and installation provided by our team. We do hope you enjoy the new equipment and consider using us again in the future for any further requirements that may arise. Regards The FitKit UK Team.

Beoordeeld met 4 van de 5 sterren

Cross trainer & Bike

2 cardio machines one was in brilliant condition and no issues with set up. The other had issues but they are being proactive in arranging a replacement.
Now received the replacement in brilliant condition, with effortless swap. Things can go wrong but really impressed with the customer service resolving the issue and confident in buying further equipment from Fitkit UK.

3 juli 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you for taking the time to leave us a review Jennifer. We have been able to ensure a replacement product has been dispatched same day to rectify the issue you are experiencing. It is hoped that this will now remedy the situation and you will be able to enjoy both new machines. Regards FitKit UK.

Beoordeeld met 5 van de 5 sterren

Like all the products I've tried

Like all the products I've tried, from shower gels to shampoo and moisturisers. Prefer the hydrate and magnesium ones over the CBD, but very satisfied with all purchases and have repeat ordered a few times now, and will do so again. I like the packaging and pouch option also. If you're not sure, as it's not the cheapest I would say try it, particularly the shampoo, it smells great

20 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products and great service…

We bought our Precor crosstrainer a couple of years ago and had been having issues with the touch screen, for a few weeks. One phone call, and an email later, and Liam was dispatched to try and solve the issue. What a superstar! We didn't really think that the issue was fixable, but Liam sorted it right out! A few recalibrations of the screen and a little tlc service, and our machine was back up
and running.
Absolutely thrilled with the service that this company provides, from our initial purchase to the callout today. Brilliant!

23 juni 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you Nathan for taking the time to leave this very positive review. We pride ourselves on having knowledgeable and courteous engineers. We are pleased to read you are happy your machine is back up and running and that the team were efficient in having this resolved for you. We will ensure your feedback is passed on to Liam. Regards The FitKit UK Team.

Beoordeeld met 1 van de 5 sterren

I purchased two spinning bikes that…

I purchased two spinning bikes that turned out to be extremely rusty. Looking back, it makes sense why they refused to show me a video of the bikes before I made the payment. I was also told there would be some maintenance done, but after waiting more than 10 days, it’s clear that never happened, judging by the condition of the bikes. I’m heading to England this winter—can’t wait to see the scamming faces behind this mess in person.

4 maart 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Vasil, you made us aware of your disappointment with your purchase and immediately we offered for you to return the bikes and a refund would be issued. You declined to take us up on this offer, and to keep them instead.
We do state in our listings that our used items have been previously used in commercial environments and will have surface rust, marks & wear associated with that environment and the heavy usage they would have been accustomed too. We also price our machines taking this into account.
When your driver collected the bikes to take them overseas he did send you photos and advise you of the condition prior to leaving our depot. This would have been the ideal opportunity to discuss any un-certainties with the product and we would have been keen to look into alternative options / solutions for you.
There is a threatening tone to your review which is also unacceptable. We are not 'scammers' and customer service is at the forefront of our business hence we immediately tried to resolve your disappointment by offering the refund option which you declined. Regards The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Great guys and fabulous kit supplied…

Great guys and fabulous kit supplied thank you

7 mei 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you so much for taking the time to leave us a review Alan.
We hope you are enjoying your new machine. Regards The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Fabulous quality pair of 20kg dumbbells

Fabulous quality pair of 20kg dumbbells at a great price, speedy delivery and well packaged

2 april 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you Stuart for leaving us this review. We are pleased to hear you have had a positive experience with FitKit UK and do hope you choose to use us again in the future. Regards The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Top notch communication and service

I bought a stationary bike from FitKit back when the first COVID lockdowns hit and have been a client since. Last month I got the bike serviced and the engineer identified an issue with the drive belt. I followed up with FitKit, and today the same engineer returned to fit the new part. He even took the time to do extra adjustments to make the ride extra smooth. I'm super happy with the service. The team is polite, professional and responsive, special thanks to Helen in the office who communicated quickly via email and phone, provided advice and scheduled me in much quicker than the stated lead time. Kudos 👏

27 maart 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you Ines for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with the service our team provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Regards The FitKit Uk Team.

Beoordeeld met 5 van de 5 sterren

WATTBIKE Purchase - Excellent Service

I recently (March 25) bought a WattBike for my gym and the help and service received from Scott and Helen was excellent. Immediate response to emails and very helpful. The bike itself was exactly as described and in great condition. I would definitely recommend buying from FitKit Uk and I will be using them again.

4 maart 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you Matthew for taking the time to leave us this review. It is great for the team to be recognized for the high standards of service we look to provide to all our customers. We hope you enjoy your bike and hopefully we will have the pleasure of your custom again in the future. Regards The FitKit UK Team

Beoordeeld met 5 van de 5 sterren

Star Trac Studio 5 Indoor Group Cycle

I bought a Star Trac Studio 5 Indoor Group Cycle - used - in February. I used FitKit due to the warranty. I had a problem with a bad knock on the pedal and reported it straight back to Helen who was very helpful and arranged an engineer to come out and fix it. Great service from Helen and John the engineer.

27 februari 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you so much for your review Gill. We value your feedback and are delighted you are happy with the service the team have provided.
It is unfortunate when anything goes wrong with our products but that is why we offer the safety net warranty. Pleased we managed to resolve the knocking on the pedal, now time to enjoy your bike! Regards, The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Excellent service

Punctual, thorough, polite and efficient

26 februari 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you for leaving such a positive review. We are delighted to hear you were happy with the service our team provided. The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

I had 3 guys from Fitkit uk deliver gym…

I had 3 guys from Fitkit uk deliver gym equipment to my home and they went above and beyond in my opinion, they were polite and very professional and put it in position exactly as I wanted it
Fantastic service 👏

26 februari 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you for your review Nathan. We are pleased to hear the team provided the customer service we pride ourselves on.
We hope you are enjoying your multi-gym. The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Well all i can say is that the service…

Well all i can say is that the service was fantastic, the equipment I got was super clean (almost looked brand new) it runs smoothly, the only noise I got was the belt which is completely normal where the belt was thinker and going over the rollers. Would buy again!

17 januari 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you for taking the time to leave us a review Dan. We are pleased to hear your are impressed with the service and quality of products that our team have provided. We do hope you consider using us for any requirements again in the future. The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Treadmill purchase

Purchased a reconditioned treadmill..great deal.
It was damaged in transit, they sent engineers out with in 24 hours and repaired..great company..thanks guys..

10 februari 2025
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Thank you for your review Stuart. We were sorry to hear your machine was damaged in transit which can happen on occasion but pleased we remedied it nice and quickly for you.
We hope you are still enjoying your treadmill. The FitKit UK Team.

Beoordeeld met 5 van de 5 sterren

Great company to deal with

Great company to deal with. We purchased a 5 piece used selectorised strength set for our community Gym. The equipment is in excellent condition and Fitkit went the extra mile to ensure we had it delivered before Christmas

23 december 2024
Review zonder uitnodiging
Logo FitKit UK

Antwoord van FitKit UK

Hi Mark, thank you for the feedback. Enjoy your kit.

Regards

FitKit Team

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