Picked up the phone - some competitors give off the impression they are too busy fitting out commercial gyms to deal with private individuals. Very responsive, gave good advice. Delivery and installat... Toon meer
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Perfect experience from start to finish. The install team were excellent - punctual, professional, and clearly very experienced. They worked efficiently, kept me informed throughout, and left ever... Toon meer
Bedrijf heeft geantwoord
I had an issue with my treadmill which left me requiring a visit from an engineer. As I had purchased this peice of equipment from FitKit UK I decided to use their engineer service for a home visit.... Toon meer
I am giving a 5 star review to Liam the Fitkit engineer. I had problems with the second hand bike I bought. At first Fitkit refused to accept responsibility and wanted me to pay for the engineer to c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over FitKit UK
Geschreven door het bedrijf
Contactgegevens
Unit 169c, Whittle Road, LE10 3DS, Hinckley, Verenigd Koninkrijk
- 01455 245720
- sales@fitkituk.com
- www.fitkituk.com
4,6
Uitstekend
262 reviews
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I recently had an outstanding…
I recently had an outstanding experience with the delivery service provided by the team at this gym, and I felt it deserved recognition. From start to finish, the process was handled with professionalism, efficiency, and genuine care.
The staff kept me well-informed throughout, providing clear communication and timely updates, which made the entire experience smooth and stress-free. What stood out most was their attention to detail and willingness to go the extra mile to ensure everything arrived exactly as expected.
The delivery itself was prompt, well-organized, and handled with great care. It’s clear that the team takes pride not only in their fitness services but also in ensuring customers receive a high standard of support beyond the gym floor.
Overall, this level of service reflects a company that truly values its customers. I wouldn’t hesitate to recommend them to anyone looking for reliability, professionalism, and a seamless experience.
13 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Afternoon Patience. Thank you so much for your thoughtful and detailed review! We’re absolutely delighted to hear that you had such a positive experience with our delivery service.
Our team takes great pride in providing clear communication, attention to detail, and a smooth, reliable service from start to finish, so it’s incredibly rewarding to know that this came through in your experience. Your kind words about our staff and their dedication truly mean a lot to us.
We really appreciate your recommendation and your support—it motivates us to keep delivering the highest standards both in and beyond the gym. If there’s ever anything more we can do for you, please don’t hesitate to reach out!
Regards The FitKit UK Team.
Delivery was great
Delivery was great, the guys were very polite, rang when they were 30 mins away.
10 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks so much for your kind words, Jeremy! We're really glad to hear you had a great delivery experience. Our team always aims to be punctual, courteous, and keep customers informed along the way—so it’s great to know that came through. We’ll be sure to pass your feedback on to the drivers. Enjoy your purchase!
Easy to order
Easy to order, good delivery.
Small part missing but Helen Scott quickly resolved.
10 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for your feedback! We're really glad to hear you found the ordering process easy and the delivery satisfactory. Apologies again for the missing part, but we're pleased Helen was able to resolve it quickly for you. We appreciate your support and hope to serve you again soon! Regards The FitKit UK Team.
machine was in excellant condition
machine was in excellant condition, no damage no signs of wear and tear. so very pleased. We previously used this machine in a gym so know how good it is. Staff were very helpful with the install and set up, works perfectly and looks great in our study. Very satisfied.
8 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your kind feedback Vivian! We’re delighted to hear that you’re pleased with the condition of the machine and that it met your expectations, especially given your prior experience with it in a gym setting. It’s great to know our team was able to support you effectively with the installation and setup, and that everything is working perfectly in your study.
We truly appreciate your support and are glad you’re enjoying your purchase. If you ever need anything in the future, we’re always here to help! Regards FitKit UK Team
1 star is too generous
1 star is too generous. Stay well away. Knackered products and useless, rude and unlikeable customer services.
1 maart 2026
Review zonder uitnodiging
Technogym Vario Excite 1000
I recently purchased a Technogym Vario Excite from FitKit, it was absolutely immaculate and in perfect working order! However......I made a terrible mistake by not selecting the installation service, I naively thought that 5 of us would be able to lift it where it needed to go- we could not even get it off the pallet. I called and spoke to Helen who not only didn't make me feel like a wally she was incredibly reassuring and managed to jiggle things around so the installation team could put the vario where it needed to go. They were friendly, polite and so efficient! I cannot fault the professional way that my order was dealt with from start to finish!
2 april 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with your Technogym Vario Excite and that it arrived in perfect condition. Don’t worry at all about the installation—these machines are no small feat to move, and you’re certainly not the first to be caught out!
We’re especially glad Helen was able to step in and make the process smooth and stress-free for you. We’ll be sure to pass on your kind words to her and the installation team—they’ll be thrilled to hear your feedback.
It was a pleasure assisting you, and we truly appreciate your recommendation. Enjoy your new equipment! Regards The FitKit Team
Great customer service
Great customer service, fantastic quality flooring for my upstairs running machine.
Half the price of others and took 5 minutes to pick up⭐️⭐️⭐️⭐️⭐️
31 maart 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for the fantastic review! We're really glad you’re happy with the flooring and that it worked perfectly for your upstairs running machine. Great to hear the quick pickup and value stood out too—that’s exactly what we aim for. We appreciate your support and hope to see you again soon! Regards The FitKit UK Team
Excellent service from start to finish
Excellent service from start to finish. I wanted a precor cross trainer but needed to check stride length as I'm only 5ft 2inches. Helen arranged an appointment for me to visit the warehouse where the 2 machines I was interested in were set up and ready for me to try. Had the appointment with Luke who then arranged for a payment link to be sent to me so I could complete the purchase. Cross trainer delivered and installed once the machine had been cleaned and serviced. Delivery guys ensured it was delivered to exactly where I needed it and it was tried and tested there and then. Great communication from company. First class service all the way through. Would highly recommend.
25 maart 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much, Elizabeth, for your fantastic review!
We’re really pleased to hear that you had such a positive experience from start to finish. It was important to us that you felt confident choosing the right cross trainer, so we’re glad Helen and Luke could support you with arranging the visit and helping you try the machines in person.
It’s great to know the delivery and installation went smoothly and that the team made sure everything was set up exactly as you needed. We’ll be sure to pass on your kind words to everyone involved.
We truly appreciate your recommendation and hope you enjoy your cross trainer for many years to come!
Regards The FitKit Team.
Ordered a cross trainer. Great experience cannot recomment more
I ordered a Life Fitness Cross trainer that arrived securely wrapped on a pallet perfectly on time. There was a small issue where one part of the power adapter was missing. I contacted Helen their office manager and they sent one out a day later no issues. The machine was serviced and works perfectly. I would recommend FitKit UK to anyone considering a personal fitness machine of good quality and very reasonable prices. Thank you for a great experience.
12 maart 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your kind review! We’re delighted to hear that your Life Fitness cross trainer arrived safely and on time, and that you’re happy with the quality and performance of the machine.
We appreciate your understanding regarding the missing part, and we’re glad Helen was able to resolve the issue quickly for you. Providing prompt and reliable service is something we take great pride in.
Your recommendation means a lot to us, and we’re thrilled you had a positive experience with FitKit UK. If you ever need anything in the future, we’re always here to help. Regards the FitKit UK Team
Enjoy your workouts, and thanks again for choosing us!
The best in the business …
My review starts with the customer services, superb! I had a problem with my order, the issue was the royal mails fault but all communication went through Fitkit, cannot fault them, they took a few days to get back to me but they are a small run company so give them time and they will reply, fixed my issues without any hassle, now the product, I’m running a 5km everyday for the month of march for charity so I bought this product to help my sore muscles, the shower cooling wash is superb, really helps and the body cream really soothes aching muscles, I would highly recommend FITKIT and will definitely order again, 5 stars
10 maart 2026
Review zonder uitnodiging
Bike arrived as described
Bike arrived as described. Delivery was advised the day before and the team called ahead as promised.
All seems good upon receipt
9 maart 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for your kind review! 😊
We’re really pleased to hear that your bike arrived exactly as described and that the delivery updates and call ahead from the team made the process smooth. It’s great to know everything looked good on arrival.
Enjoy your new bike, and if you ever need any help or have questions down the line, we’re always here to help. Happy riding! 🚴♂️ Regards The FitKit UK Team
I don’t know why people go anywhere…
I don’t know why people go anywhere else, they have top qaulity ranges of Precor, lifefitness, cybex, all is as new condition, as any other new kit you buy elsewhere depreciates virtually 50% when it’s delivered, all these gyms that open up with massive loans just to call in brand new, and wonder why they close in a few years, Fit kits equipment holds its value so well, we have been in the gym business 40 years now, and every one is trying to reinvent the wheel…the members come to a gym mainly because of the equipment, so “stick to the well trodden path”…buy what the members want, not what you want and as much as you can with minimal loans, these guys are good! Service, delivery, installation, if you cannot see what it is they do, then your to stupid to know the difference.
10 februari 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks for taking the time to leave this Vernon— especially with your experience in the industry.
We agree with your point: good equipment doesn’t need reinventing. Precor, Life Fitness and Cybex have proven themselves over the years, and buying quality kit that holds its value just makes financial sense. Too many gyms overstretch on brand-new packages and feel the pressure later.
Our focus has always been straightforward — supply reliable equipment in excellent condition, price it properly, and back it up with solid service, delivery and installation.
We appreciate the support and the honest words.
Regards The FitKit UK Team.
Shoulder press with install
Bought a shoulder press and paid extra for install due to weight. They came armed with two large sheets of hardboard to negotiate the lawn, uphill to gym. Excellent work. All went smoothly and easily. Very happy.
16 februari 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for the review Peter — we really appreciate it.
That shoulder press isn’t a light bit of kit, so we’re glad the team came prepared and made sure everything was handled properly (lawns included!). Taking the extra care on access and installation is all part of the job for us.
Great to hear it all went smoothly and you’re happy with it. Enjoy the new addition to the gym 💪
Dreadful customer service and wrong item sent
Dreadful customer service, very rude, sarcastic and dismissive and no ownership of errors. Website incorrectly advertised items as new and ex-commercial, battered old equipment sent when new was purchased. Shocking Company, customer service a whole experience. 0/10
5 februari 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you for your third review. Unfortunately, it again avoids the key point: the item you ordered was clearly listed as USED, with full specifications available on the product page.
If the same care had been taken to read the item description as has been taken to leave repeated reviews, this situation could have been avoided. We stand by the accuracy of our listings and the information provided at the time of purchase. Regards The FitKit UK Team
Great delivery support
Great support and accommodation of my delivery needs. Product was just as expected. Many thanks to the team at Fitkit
2 februari 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks so much, John! We’re really glad we could support your delivery needs and that the product met your expectations. We’ll be sure to pass your kind words on to the whole Fitkit team—much appreciated! Regards The FitKit UK Team
Had our third delivery and very happy…
Had our third delivery and very happy again and again
The install team cracked on, following site instructions
Awesome cos the team were busy
Would definitely use again
3 februari 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Thanks so much for your continued support! We’re really glad to hear the install team followed the site instructions and got straight to it. We appreciate you taking the time to leave this feedback and would be more than happy to work with you again. Regards Fitkit UK Ltd
PLEASE LEARN FROM MY MISTAKE DO NOT BUY FROM THIS COMPANY
PLEASE LEARN FROM MY MISTAKE - DO NOT BUY REFURBISHED EQUIPMENT FROM THIS COMPANY
I purchased a refurbished Precor TRM 885 Treadmill from this company which cost me £1695. We used it all of 10 times over a 3 month period before it produced a fault code and stopped working. I have since contacted customer support who diagnosed the fault over the phone to save the £170 call out fee, only to say that the machine was too old to get parts for and that they couldn’t help me unless I found a second hand part myself. I have now found the part which cost £450 and have also been advised that there is no guarantee that this will fix it.
So in summary I have a worthless machine that is less than 12 months old and is uneconomical to repair.
I have calculated that each run cost me £169.
If just one person reads this and avoids making the same mistake then it will have been worth writing this review.
Go and buy a £700 new Nordic Track Machine instead with a 2-5 year warrenty!
14 januari 2026
Review zonder uitnodiging
Antwoord van FitKit UK
Dear Neil.
Thank you for your review. While we respect everyone’s right to share their experience, we do feel it’s important to correct several inaccuracies, as the way this has been presented gives a somewhat misleading impression to other readers.
You purchased the refurbished Precor TRM 885 treadmill in December 2024, not within the last three months as implied. The wording of your review suggests the machine failed shortly after purchase, when in reality you contacted us over a year later to raise an issue.
You have also stated the treadmill was used only around ten times and then left unused for an extended period. Unfortunately, mechanical equipment that sits idle for long periods can seize or deteriorate — this is not unusual and is why we recommend annual servicing, much like a car, to keep equipment operating as intended.
All refurbished machines are fully serviced and tested by our engineers prior to dispatch and supplied with a 3-month warranty. In your case, had you contacted us with any issue during that warranty period — the same period you state the machine was in use — an engineer would have attended to resolve the issue at no cost. Contacting us over a year later understandably places the machine well outside of any warranty coverage, meaning any investigation or repair would be chargeable.
Despite this, we made several attempts to help minimise your costs. Rather than insisting on a paid diagnostic call-out (which we were fully entitled to do), we asked you to send a video of the fault so one of our engineers could review and attempt to diagnose the issue remotely — saving you the call-out fee entirely. This was offered purely as a goodwill gesture and was something you were more than happy to proceed with at the time.
As with many industries — phones, cars, electronics — newer models are released and older ones are eventually phased out along with certain parts. Unfortunately, this is the case with your treadmill. Even so, we went a step further and suggested you source the required part yourself to avoid any markup from us, leaving only the cost of fitting should you not wish to do it yourself. We felt this was a fair and reasonable approach, though it appears this effort has been overlooked.
Purchasing refurbished equipment always carries some risk in terms of longevity, but we are confident we acted fairly, transparently, and supportively throughout — including well beyond any warranty obligations.
We genuinely wish you well with your NordicTrack machine. If there is one takeaway for other readers, it would be to report any issues within the warranty period, rather than a year later, so they can be addressed promptly and without dispute.
Regards FitKit UK Ltd
Great experience
I have had an excellent experience in all my dealings with Fitkit. Great equipment and when I had a problem with they sent out a really outstanding engineer, Liam, who quickly diagnosed the issue and fixed the problem. Always professional and reliable and great expertise. Definitely leaders in what they do.
4 december 2025
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve consistently had a great experience with Fitkit and that your equipment has been serving you well.
It’s especially great to know that Liam was able to diagnose and resolve the issue quickly — we’ll be sure to pass along your kind words to him. Providing professional, reliable service is something we take great pride in, and it’s fantastic to hear that this has been your experience.
Thank you again for taking the time to share your review. We truly appreciate your support! Regards The FitKit UK Team.
Set of weights and bench arrived
Set of weights and bench arrived. Great experience good products easy service.
15 november 2025
Review zonder uitnodiging
Antwoord van FitKit UK
Thank you so much for your review! We’re glad to hear your bench and weights arrived smoothly and that you had a great experience. Enjoy your new setup, and feel free to reach out if you need anything else! Regards FitKit UK
Tread Carefully
Ordered a cross trainer. It didn’t fit through my front door – after waiting weeks for delivery. I cancelled immediately.
FitKit responded with the energy of someone who’s just been told the pub kitchen is closed.
Rude, dismissive, and absolutely determined to charge me nearly £500 in “restocking” and “return” fees… for an item that never even crossed the threshold of my home.
£500 to take back the thing they still had!! Be serious.
Fortunately, I bought it on finance and Novuna were absolute angels from heaven.
They reviewed everything and told FitKit to cancel the agreement with NO fees.
FitKit then had to comply, although they did so with all the grace of a toddler being told it’s bedtime.
Apparently FitKit think their T&Cs override UK law.
Adorable. Truly.
The only reason this was resolved is because Novuna stepped in — not because FitKit acted fairly, professionally, or even vaguely politely.
If you enjoy being spoken to like you’ve never seen a calendar or read a sentence, while arguing basic consumer rights, then by all means, treat yourself.
Everyone else: run
4 november 2025
Review zonder uitnodiging
Antwoord van FitKit UK
We’re genuinely sorry to hear that your experience wasn’t what you hoped for — though we do feel it’s only fair to set the record straight.
The cross trainer you ordered is a large, commercial-grade unit. Our website clearly lists its full dimensions, delivery guidance, and build details to help avoid exactly this kind of situation. At no point do we state or suggest that this item would arrive flat-packed — in fact, we clearly advise that all commercial machines are fully assembled and delivered on a pallet.
When delivery was attempted (using our own team, not a courier, as a favour to speed things up for you), the item couldn’t be brought into the property. At that point, our standard policy applied: once a shipment has been dispatched, return and restocking fees are due. These aren’t arbitrary charges — they cover the very real costs of collecting, transporting, and reboxing a 100+kg machine that’s already been prepared and dispatched.
We’re pleased that your finance provider was able to help bring things to a close, though it’s worth noting that we acted fully within both UK law and our published terms — all of which were communicated clearly before and after your order.
We completely understand that the situation was frustrating but describing our staff as rude or dismissive doesn’t reflect the reality of a team that manages complex, heavy-item deliveries daily and always tries to help where possible.
We wish you all the best in finding a fitness solution that suits your space — and perhaps next time, a quick check of both the measurements and the delivery details might save everyone a little drama.
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