Everything always packed securely and safely and on time. This month my surgery made a mistake with my prescription, Fittleworth contacted them and sorted everything without involving me, thank you F... Toon meer
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Excellent service provided by sympathetic and knowledgeable people. Always willing to help and on time (even helping out in a small ‘emergency’.) They’d get five stars if every time a shipment arrive... Toon meer
Bedrijf heeft geantwoord
I have always found the service and equipment supplied excellent. Friendly and timely customer communication have meant I have never been without the devices I need. I am only sorry that my GP practic... Toon meer
Bedrijf heeft geantwoord
The staff have always been very helpful especially when my doctors surgery cancelled my prescription without any reason or notification. The team sorted the issue out within a couple of days and fast... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
765 reviews
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I cannot recommend Fittleworth Medical…
I cannot recommend Fittleworth Medical highly enough. They consistently provide an outstanding service and have made such a positive difference to my experience of managing my mum's stoma supplies.
The staff are always incredibly friendly, professional, and genuinely helpful. Nothing is ever too much trouble, and every interaction is handled with kindness, understanding, and efficiency. It's so reassuring to speak to people who truly care about their customers.
Delivery is always prompt and reliable, ensuring I never have to worry about running low on essential supplies. The ordering process is straightforward, and the team goes above and beyond to make everything as easy as possible.
Fittleworth Medical combines excellent customer service with professionalism and efficiency, making them a company I trust completely. Thank you for consistently delivering such a fantastic customer experience. Highly recommended! ⭐⭐⭐⭐⭐
9 mei 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your wonderful feedback. We're delighted to hear that managing your mum's stoma supplies has been made easier through our service. It's especially rewarding to know that our team has consistently provided friendly, professional, and helpful support, and that you feel genuinely cared for during every interaction. We're also pleased that our reliable deliveries and straightforward ordering process give you peace of mind and help ensure your mum always has the supplies she needs. Thank you for your kind words, recommendation, and trust in Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always flawless
Always flawless. Easy ordering and prompt delivery. No complaints.
1 juni 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our service consistently flawless, with easy ordering and prompt delivery. It's wonderful to know that we've met your expectations and provided an experience that leaves you with no complaints. Thank you for choosing Fittleworth and for taking the time to share your kind comments.
Regards
Joana, Customer Experience Specialist – Fittleworth
Happy with Fittleworth!
Every advisor has been helpful and professional. My request for an order has been repeated back to me. All very friendly and knowledgable.
I am happy with Fittleworth. Nearly 5 years now.
7 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've been happy with Fittleworth for nearly five years. It's wonderful to know that our advisors have consistently been helpful, professional, friendly, and knowledgeable, and that they take the time to confirm your orders to ensure everything is correct. Thank you for your continued trust and support—we truly appreciate your kind words.
Regards
Joana, Customer Experience Specialist – Fittleworth
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you have found our service to be excellent, prompt, and efficient. Providing a reliable service to our customers is very important to us, and it's wonderful to know we've met your expectations. Thank you for choosing Fittleworth and for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always been excellent …
Always been excellent in care,quality,and delivery over our nearly five years of being a customer of theirs never had a reason to complain, highly recommended many thanks keep up the good work.
8 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your wonderful feedback. We're delighted to hear that, over nearly five years as a customer, you have consistently received excellent care, quality products, and reliable deliveries. It's especially rewarding to know that we've given you no reason to complain and that you would highly recommend our service. Thank you for your kind words and continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
The Best Service
Fittleworth have provided me with my supplies for several years. Originally I had to call them but now it is done via my GP. Either way I have always received the best service Everything is delivered soon after my order and every time I have telephoned to speak to someone I have always had a friendly and helpful response. Another recent benefit is they seem to have changed their courier from the awful DPD, whose idea of delivery was to throw the package over my side gate in all weathers and then leave a note to say it had been placed in my non existent rear porch! Last month DHL delivered and actually rang my doorbell.
8 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've received excellent service over the years, whether ordering directly with us or through your GP. It's wonderful to know that our team has always provided a friendly and helpful service and that your supplies arrive promptly after ordering. We're also pleased to hear about your positive experience with your recent DHL delivery. Thank you for taking the time to share your comments and for your continued trust in Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff I had a strange…
Very helpful staff I had a strange request and was helped straight away. Orders arrive on time and plenty of notice
7 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that our team was able to help with your request straight away and that you found our staff helpful. It's also great to know that your orders arrive on time and that you receive plenty of notice regarding your deliveries. Thank you for taking the time to share your experience and for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very helpful staff and reliable
Very helpful staff and reliable
Deliveries which for my medical condition is very important
23 juni 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our staff helpful and our deliveries reliable. We understand how important timely deliveries are for managing your medical condition, and we're pleased that we can provide a service you can depend on. Thank you for choosing Fittleworth and for taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
A totally reliable source of stoma products
Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that there have been minor problems, Fittleworth have sorted these out over the phone very quickly and efficiently.
8 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you have been able to rely on Fittleworth for your stoma products over the last 14 years. It's wonderful to know that your orders arrive complete and on time, giving you peace of mind. We're also pleased that on the rare occasions when issues have arisen, our team has been able to resolve them quickly and efficiently. Thank you for your continued trust and support—we truly appreciate it.
Regards
Joana, Customer Experience Specialist – Fittleworth
I am really happy with the team
Everyone I speak to are always very polite and helpful. When I have any questions they are happy to advice me in the right direction.
8 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you find our team polite and helpful. It's great to know that whenever you have questions, our staff are able to provide the support and guidance you need. We truly appreciate your kind words and thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have been using Fittleworth for many…
I have been using Fittleworth for many years, & have Never had any problems.
All the staff I've spoken to have been Very Helpful, Polite & Friendly.
Thank You....
8 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've been using Fittleworth for many years without any problems. It's wonderful to know that the staff you've spoken to have always been helpful, polite, and friendly. Thank you for your kind words and continued loyalty. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Been with them since April no issues…
Been with them since April no issues very helpful delivery on time though it's a bit of a problem getting hold of doctors then back to fitleworth then delivery can take 10 days or more so it's a must to order early
8 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've had a positive experience with us since joining in April and that you've found our team helpful and our deliveries reliable. We appreciate your comments regarding the prescription process and understand that coordinating between your GP and delivery can sometimes take time. As you mentioned, ordering in advance is the best way to help ensure you receive your supplies when needed. Thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
Service
Excellent service and follow up, delivery dates, this year running ahead of forecast. Knowledgeable and friendly staff when any queries are raised.
16 juni 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that you've received excellent service and communication, with deliveries arriving ahead of schedule this year. It's also wonderful to know that our staff have been able to assist with any queries in a knowledgeable and friendly manner. We truly appreciate your kind words and thank you for choosing Fittleworth.
Regards
Joana, Customer Experience Specialist – Fittleworth
First time delivery by DHL.
First time delivery by DHL.
Excellent. A6rrived Early, parked safely with consideration for others. Polite and friendly.
6 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're delighted to hear that your first delivery with DHL was such a positive experience. It's great to know the delivery arrived early and that the driver was polite, friendly, and considerate. We really appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
All going good with DPD deliveries now…
All going good with DPD deliveries now all of a sudden they change to DHL which don’t give you any notifications only on the day, received a text to say delivery out today between 12-1 it’s 5pm now no sign of dhl when I track still showing my delivery is next been showing since morning the same awful just wasting time waiting around.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're sorry to hear about the issues you've experienced with your recent delivery and understand how frustrating it is to wait in for a delivery that does not arrive within the advised timeframe.
Please accept our apologies for the inconvenience caused. We'd like to look into this further for you. Could you please email talktous@fittleworth.com with your name, date of birth, postcode, and a brief explanation of what has happened? Our management team will review your concerns and investigate the delivery experience you've described.
Thank you for bringing this to our attention.
Regards
Joana, Customer Experience Specialist – Fittleworth
Used to be top company
Used to be top company. Problem with new courier company which has been reported twice. Asked for answer twice. Took time to submit photographs of problem, however absolutely no contact with a person apart from bot generated message. Training obviously required in customer service,or perhaps a couldn’t care less attitude to problems.
22 juni 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback. We're very sorry to hear about your experience and the issues you've encountered with the courier service. We understand how frustrating it must be to take the time to report a problem, provide photographs, and then feel that your concerns have not been properly addressed.
Please accept our sincere apologies. We would like this matter to be reviewed by our management team. Could you please email talktous@fittleworth.com with your name, date of birth, postcode, and a brief explanation of what has happened? This will allow us to investigate your concerns fully and respond appropriately.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to put things right.
Regards
Joana, Customer Experience Specialist – Fittleworth
Trustworthy.
Happy with the products I get from Fittleworth. Helpful staff should I need advice. Regular contact with me every month and reliable service in getting the products I order to me on time. Thank you.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you’re happy with our products and that you’ve found our team helpful whenever you need advice. It’s great to know that our monthly reminders, reliable service, and timely deliveries are working well for you. Thank you for taking the time to share your experience with us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth have been supplying my…
Fittleworth have been supplying my needs for a few years now , and are always friendly /courteous and make sure any problems /hiccups are soon sorted and delivered as soon as possible........cannot thank them enough .
30 juni 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you so much for your kind feedback and for trusting us with your care over the years. We’re delighted to hear that you’ve consistently found our team friendly and courteous, and that any problems are resolved quickly so you receive your supplies as soon as possible. Your comments mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
The service is excellent
The service is excellent. The staff are great helpful and friendly advising me. Delivery is always on time and the product's are the best I have used thankyou
2 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve received excellent service from our team and that you find our staff helpful, friendly, and supportive. It’s also fantastic to know that your deliveries arrive on time and that you’re happy with the quality of our products. We truly appreciate you taking the time to share your experience with us. Thank you for your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Will I stay ??
I have been with Fittleworth for 8 years now. Mainly things have been good but just lately I’ve been having some issues. For about 4 months now my order has arrived incorrectly, every month I chase it up, which is very annoying. Hopefully it will be right this month !!!
Mostly the people on the phone are good, sometimes I have a bit of a problem with understanding them, I know they are from India but some are so hard to understand.
I see you are changing deliveries to DHL instead of DPD, I have found DPD the best on the market, we will see.
Hopefully I can sort out my order and continue to do business with Fittleworth, although lately I have been tempted to move to another supplier, let’s see how we go.
Thank you
2 juli 2026
Review zonder uitnodiging
Antwoord van Fittleworth Medical
Thank you for your feedback and for being with us for 8 years. We’re sorry to hear that you’ve experienced issues with your order in recent months and understand how frustrating this must be.
We appreciate your comments regarding order accuracy, communication, and the courier change, and these will be shared with the relevant teams. We hope to provide you with a smoother experience going forward and thank you for taking the time to share your thoughts.
Regards
Joana, Customer Experience Specialist – Fittleworth
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