Five9 Reviews 732

This company keep on making transactions on my card without me having anything to do with them. I don't even know who,what or where they are. I had to cancel my bank card twice and then contact them to reverse the transaction

This company is a scam. I signed up as a reseller affiliate and after bringing a client they never paid and stopped returning any calls or emails. They kept telling me they are looking into it but it's been months and the client paid and they still won't return a simple call or email.

Then I was forced to work with them and the customer support is BEYOND horrible. They refuse to answer even simple questions directly and have some weird superiority complex where they want to make you feel like an idiot.

I thought this was a legit company because of the price and the size but they operate like some fly by night basement run company.

There soft phones always have problems.You have to uninstall them probably once a month and things like updating you Mac OS to the latest version they will just tell you that a 5 billion dollar company doesn't support a planned OS release that happens every year. I do not see how this is something that happens for such a large company.

This is really great and awesome to have something like this covering our backs

Are you in the stock market? If so, what is your symbol?

Five9 has a robust implementation process - organized, results-oriented, and very professional. The platform is also very robust, and customizeable. Whether you want to insource its total administration and customization, or rely on Five9 support, you have flexibility along with support!

Very fast implementation. 10 days faster than anticipated. Agents quickly onboarded and had very few post training questions. Highly recommend

Very reliable platform. Easy to use and tech support is always available.

Easy to install and super easy to support the application.

Five9's has been great for us. We love the company. I would 100% recommend them to anyone. If you are looking for an awesome company with great customer service and good service this is the company.

Five9 has been a valuable asset to our call center especially in this challenging time of transitioning our workforce to work from home, I would like to make a special mention to our representative Arsenio Batoy for being a trusted member of our team!!

The Five9 support team is typically very responsive to my issues, so I'm very happy with all those I interact with at Five9. As far as the platform goes, the email interface needs quite a bit of work for an organization like ours that receives hundreds of emails every day that are not always handled in the order they come in. Also, I find that voicemails can build up literally forever if the phones are busy. During our peak season, which lasts about 4 months we had over 3,000 voicemails build up in our system. Overall we are happy with Five9.

Five9 has had amazing uptime and support response in 2020!

Easy to use, good reporting and meaningful data.

Five9 was very easy to implement and has worked very well for our call center over the few years. They have helped us expand our call center and maximize our collection revenue. Highly recommended...

very easy to use, configure and manage. no downtime

System is highly reliable and very easy to configure and use. We have completed several integrations with other systems and also found this to be easy to do.

It's an amazing product for having a fully fledged Contact Center in the cloud with no restrictions and endless integrations, capable of modifying IVRs in real-time to allow flexibility in contingency cases.

It's always a pleasure working with Five9.

Five9 is an excellent solution for call center, the best part is flexibility and speed to deploy changes.