Five9 Reviews 732

Recent challenges after an update caused significant issues.

The issues were addressed, but the impact was large.

I am still a believer that Five9 is the best out there and strong advocate for Five9.

Five9 Has great support and and User Friendly Platform for both Agents and Supervisors! I have used their system in 2 Call Centers I have implemented and would recommend use to any organization setting up inbound or outbound calling activities.

JM

We have had good success with Five9. The software is great. Few issues with accounting off and on but resolved.

I have been using it for 7 years its been great!

The Five9 platform has helped our customers a lot. The ease way they pot remote agents to work from home was really fundamental for this moment that we are living.
Besides that, the cloud platform is very stable.

I have had pretty great luck with Five9. The only issue I have really seen is with Chat integration into the NetSuite adapter. The adapter was awesome, but I was continuously told that it was happening and it still hasn't. Other than that, Five9 support is great to work with!

Great product that easily customized for our needs. Excellent customer service and support.

Great addition to our team. Easy integration with our portfolio management platform. Upped efficiency and transparency.

The implementation process was difficult, but once we were live the Five9 experience really went to another level. The TAM service is personal, warranted and a super dependable service.

The account manager is intentive to my needs as a customer and the platform really doesn't seem to have any limits!

We have used the Five9 platform for +4 years now & have been very pleased with not only the capabilities but also the IT Team has been fabulous working 24/7 & responding to issues personally & quickly.

We have been working with Five9 for several years now and they have always gone above and beyond to meet our business needs. I would recommend them any day of the week.

Five 9 is great. The information you can get about your call center and the reps is amazing! Very detailed.

Five9 is a great tool, while it is not always perfect it def. gets the job done.

Great on helping with a resolve on first call.

Five9 is a great tool! My teams uses it everyday and have no complaints.

The customer service and account managers are great to work with, both are very helpful. I have been working with Five9 for more then 7 years now. The product is easy to use, manage, and learn.

Five9 provides an all in one platform to streamline many processes. By having chat, email, phone, and salesforce all in one console lets our agents multitask without missing a beat. In addition, having the reporting and supervisor applications helps us make sure our employees are staying on top of their goals. There are so many benefits to having all these products from one source and being that its all cloud-based helps during times like these where work from home is so important.

Five9 has been a huge win for our company when compared with our previous ACD (we've actually tried a few). Downtime is minimal and the tech team is quick to assist, always providing a detailed report when issues affect multiple domains. I always feel like it's so easy to get support from my TAM. Not only is he quick to answer, but he works with me to create reports and update IVRs around my vision. He helps me better understand the system so that I can make changes myself without requiring assistance.

Five9 has been and always be my cloud contact center solution. I have integrated Five9 at two Contact Centers I consulted with as well as implemented it within my company. Their product is hands down the best on the market, and they have the best customer service as well. If you are in the market for a Contact Center solution that is cloud-based, I highly recommend you reach out to Five9.