FixTheBog Reviews 

Scam company be aware

Ordered a part for my toilet cistern 2 weeks ago.
The order was due to arrive 6 - 10 days.
Haven't had any communication since placing the order.
Tried to call the telephone number on the invoice and received no response.
Also sent an email
Can someone please get in touch and tell me what is going on.
This site needs to be removed from the Internet.

I have ordered a part for my toilet and need to return it, no one is getting back to me on how to do this! there is no way to return !!! Olivia Initially offered to help me but now she does not get back to me and all she does is ignore me, terrible service !! (i wanted to exchange sent her pictures of the part needed and blanked )

Customer Service is inexistent. Website is misleading. I had to involve PayPal to get my money back (and I got it through PayPal).

My experience: I needed to replace the flush plate of my cistern that was broken. I saw on the FixTheBog website the flush plate that I needed. That included the title, specification and picture. There was a note saying that the item was discontinued with a link to another webpage, which showed exactly the same item in the picture (I have screenshots). Reassured, I placed an order. The confirmation email clearly stated what I ordered and what the website said. The item I received was not what I ordered. I contacted Customer Services and it took a whole week to get a response claiming that I received the correct item. I replied and never got a response from them. I raised a dispute with PayPal who they obviously decided in my favour, given the facts, and I got my money back (after I returned the item).
The issue is the exceptionally bad Customer Service and misleading website. Had I not used PayPal (or credit card) I am not sure if I would have managed to get my money back.
I should have checked the numerous bad reviews on Trustpilot and never placed an order with a Company like that.

Ordered a part for a shower online.Got email confirmation saying the part was being shipped the next day. Heard nothing for a week. Tried to call company, no body answers has some pathetic WhatsApp robot answering messages. Still haven't heard back from them after asking for a refund!
DO NOT order anything from this company.

at last a plumbing company that understands the industry if you are looking for new or old dated parts this is the place to look highly recommended

Hi,
Unfortunately I do agree with all negative reviews.
Paid for next day delivery and minutes later an email came saying they don't have a part. Sorry to hear, but that's how this company works. Emails ignored, phone not working and etc Finally, after 6 weeks of original order I've received a part.
Not sure who can be happy with such a service.

On-line purchase from fix the bog, Roca D2D flush valve. when undoing the 2 sections a large piece of plastic broke off the lower of the 2 parts. Contacted f-t-b, concerning poor quality goods, they kept sending emails requesting additional details, all a bit attritional. Very poor customer service, wont use again

My experience was very good. It was one of the only places I could find the part and at a good price. I received it very quickly

Great website selling good quality products

Excellent service. They contacted me for more info and a couple of pictures to ensure I ordered the correct model to save on the hassle of returns. Once this was sorted the dispatch was super quick.

Once again they have taken our money and let us pay extra for next day delivery then an hour later telling us its now not in stock and will have to wait 6-10 days !!

I recently purchased a part from this company, the delivery driver left it by my letterbox (I live in a flat) in a public place and it was stolen, as soon as I reported this to the company they have stopped replying to my emails.
Don’t buy anything from this company.

Hard to find parts for my Ideal Standard toilet seat, priced competitively and delivered within 3 days.

The order details online didn't update from "Being picked and packed" after the order was placed (was still showing that status after I received the parts), which caused me a little concern, hence removal one star. As others have pointed out, their customer service should be improved.

I'm delighted with the parts, packed well and received in great condition.

Terrible - Avoid like the plague - poor all round - non branded goods at high prices - rubbish avoid

Excellent service arrived quickly recommend

Excellent speedy delivery at a good price

I ordered late (15:00) on Friday and the part arrived at 13:00 on Saturday! FTB must have turned the order around immediately in order to dispatch it in time. Also the price was excellent and it was well worth the extra tenner for next day delivery, I was able to repair my customer's shower on Sunday rather than the Tuesday I told them to expect.
Communication was excellent too, I'd definitely use them again.

Was dubious based on the reviews but after trying and failing twice with Amazon, I figured give it a shot. Less than 2 days later the correct product arrived. Thrilled to finally have this problem resolved.

Fast and Efficient. Our Aqualisa Shower broke down on Monday and surfed the net as no replacement or spares locally. Found Fix the Bog and took a chance as they had the engine I needed. I paid the little extra charge for 1 to 3 day delivery and arrived by midday Tuesday. Shower then up and running again within the hour. Would recommend and use again.

It seems by looking through the reviews I am not the only one who has experienced excellent customer service from Olivia. As with other customers she stayed in touch giving sound advice regarding my shower problem with each email. She was brilliant!