FixTheBog Reviews 

No live chat, no customer service. Ordered part for bog and still nothing has arrived. I try to not use Amazon as much but this has put me off. Annoying and avoid!

Joke of a company, offer next day delivery but when it takes 3 days to arrive they then say that’s their next day service??? The customer care is terrible and it took an ongoing battle to get a refund but they still only refunded a partial amount. Avoid at all costs.

I ordered a toilet cistern replacement part online,their website recommended a washer to go with it, therefore mislead me into thinking I needed it, so purchased that as well. Part received but already has the washer attached so really didn't need to buy an extra one. I also emailed them a query about compatibility of an inlet valve replacement. In good faith hoping they would reply before item shipped, I bought it believing they would change my order if needed. 3 days later still no response to my original query and my follow up email.They only positives were fast postage and they sent exact replacement parts, but I had to gamble and discover this for myself as their customer service/ is not fit for purpose.

Great service and going the replacement part needed which arrived promptly after ordering. Highly recommended!

Absolutely top notch customer service. I needed quite an obscure and old tap cartridge, and had tried various outlets on and offline, all to no avail.
Went on Fixthebog website, had a live chat with Nathan who was most helpful, sent photos of cartridge and tap and next day received email with details of cartridge, which I duly ordered.
AA++

Absolute waste of time and money! The customer service iS horrendous, trying to get the information about you’re order! The worst online shopping so far!

Ordered a specific concealed flush for our toilet to be told that it was no longer available and they gave me a reference number of a spare part and told me this was the replacement for the part I needed. I ordered this part and paid a plumber to try and fit it but it was the wrong part - they argued that it was the correct part despite it not physically fitting! A Geberit engineer confirmed that it was the wrong part for our cistern - a fact they didn’t check as the original part fitted into a few different cisterns and they presumed we had a different cistern to which we actually have. By their silence and the fact they only communicate twice weekly I’m presuming they aren’t going to refund me! - I’m still waiting so be very sure of what your ordering from them as difficult to get a refund.
Got my spare part from another firm without incident.

One of two items arrived in time. The second, linked item, is lost somewhere and Fixthebog have gone silent on me. The landline office number is not answered; the Livechat isn't live and the helpful woman who couldn't resolve or escalate the problem seems to have disappeared. Pity after it all started so well.

excellent service superfast delivery - no problems

Excellent service, very fast delivery and keen price.

Brilliant customer service ordered and received within 11 hours would highly recommend.

Bought an Aqualisa shower controller from fixthebog and subsequently found out that it was actually the pump that was required. When I read the reviews I thought I was going to issues returning it.
Emailed the company and had a response from Jo who told me how to return the product. I completed the return as advised and had my refund this morning. So sending the return and receiving payment in under a week!! Great job Jo and fixthebog!! Unfortunately they didn't have a pump in stock otherwise I would have bought it from them!!

Exceptional service, Fast delivery and Cracking prices.

100% would use these guys again.

Needed to replace my central heating Honeywell 3 way actuator, they had a Bianco like for like, but at a 3rd of the price and seriously does the job.

Very happy 😊 customer

Wouldn’t go anywhere else for bog parts. So helpful and fast delivery, perfect

If I could give negative stars I would ,my complaint is to long to get into but trust me ,with this company its always someone else's fault never would I ever recommend EVER

I've used this company twice. Both times the items arrived quickly. Honeywell motorised valves. cannot seem to find anyone with better prices too.

Thank you 'Fix the Bog'
I ordered the right part and you sent it in a timely fashion. Our bog is now fixed.
Great!

Ordered item on 4/12/21 still no delivery spent more time chasing this up than it would take to do the job it's running into 12 days all I'm told that it's the Royal mail fault,been to my sorting office this morning and was told 2nd class mail is now between 1-5 days due to Xmas time I have been waiting nearly 12 days these incidents of online shopping are not worth the stress

Cannot phone the phone is never answered.
Wrong part sent incomplete order over one month wait terrible customer experience no attempt to help needed to pay two delivery charges because they sent the wrong part Avoid Avoid is my conclusion.

Hard to speak to someone, but used the online chat and spoke to Emma who was great and sorted problem out quickly, even providing her mobile number so I could send photos after all other attempts to contact the company failed.