FixTheBog Reviews 

I recently spent a couple of days without success searching the internet for details of a very specific WC pneumatic flush valve. We had no clue of anything other than the dimensions it had to comply with. I emailed fixthebog in desperation, having completely run out of ideas. The thought of potentially having to replace the WC, cistern and potentially the vanity style unit it was all built into, was starting to look like a possibility. The Fixthebog website clearly states that emails are answered in the order they arrive, and you may have to wait to get a reply, but as I've said I was pretty much out of options.

Within a day or so I received a reply from Olivia. Without doubt saved the day, and potentially my job. She was good enough to take it upon herself to go through fixthebog's stock of flush vales with a tape measure, to find the one that met our specific dimensional requirements. I had approached other suppliers by email asking for help, but non of the others bothered replying, only Olivia.

Thank you Olivia for caring enough to go the extra mile for your customers, it's greatly appreciated.

Fix The Bog should be proud of having Olivia as an employee. Since yesterday and today she went out of her way and beyond to help finding the correct toilet seat, for my bathroom that was installed 16 years ago. Olivia kept emailing me asking to look for numbers, inscription etc… and requested loads of pictures of the toilet. And finally she found it and sent me a link how to order the correct seat. I am so grateful for her help and her excellent dedication to help a customer in need, having spent three days searching online.

Excellent customer service communications and item delivered as informed. Thank you.

I ordered a garden tap it was supposed to be delivered by every item never arrived although evry said they had delivered but no photos.asked for refund from fixthebog after several emails I eventually was refunded for the tap but not the postage.this company's customer service is none existent do not buy from them. Total shambles

Needed a new expandable hozelock hose, this shop was a lot Cheaper than anywhere else and delivery was exceptionally quick. 5*

DO NOT ORDER FROM FIX THE BOG!!!! Ordered four hoselock products and paid for next day delivery to then get a email telling me that they could not deliver next day, as it was a mistake. The option given was sending it out by another company or refund so 10mins after email was sent I responded saying I will have a refund. Got no response so I ordered from another company to then be told that they had sent it out and I could return it. Two weeks later of no one answering my 8 emails and don’t even get me started on the phone number which doesn’t work. I now get email saying that I can have a refund but I need to pay to send it back. So I’m out nearly £150!!!!

Ordered a hose lock hosepipe still not arrived and can't get hold of anyone either by phone calls or emails....STAY WELL CLEAR HOPELESS

I ordered a flush mechanism for my toilet as advertised on the website 19th January 2024. The order confirmation showed to the part I had ordered with the details of same. When the goods arrived they were not what I ordered. I contacted Fixthebog for an explanation and was advised that the part I had ordered was no longer available and this was their alternative. They also advised it would need a plumber to fit as opposed to the part that I ordered which I could fix myself. I advised them I was returning the goods. They advised me to use recorded delivery to ensure I was certain the goods had been returned to them. They would only raise a credit when the goods were returned. It cost me £9.00 to return the unsolicited goods sent.I gave them about a week and then sent them proof of receipt of my return. They advised me that they would raise a credit. This was the 4th Feb 2024. I have still not received my credit (8th March 2024). When I chased it after a week or so I was told it could take up to 30 days to appear on my statement. I rechecked on the 7th March to be told that there had been an error made when the credit was raised and another had now been raised which should appear in my account in 2 to 5 days.
Fix the bog are a very poor organisation to deal with and appear more interested in making money than serving customers. They are focusing on cashflow by getting you to pay instantly and making you wait as long as possible to get your cash back. This kind of behaviour is usually a sign of a company in trouble.

I bought two Ideal Standard toilet seats which had previously seemed impossible to source. Good communication and speedy delivery. I would definitely use this company again.

Customer services need to be improved

I ordered and item and they sent the wrong product and refused to give a full refund

Bought an online best priced thermostatic cartridge for my Midas 220. Ordered Thursday pm delivered Monday am, installed pm.
The part was as described and perfect to what I required, lovely hot baths again. Website was easy to navigate and payment options were welcomed.

Paid for next day delivery. My item didn't arrive 5 days later still no item,
.Live chat isn't live,
.Phone lines are closed,
.Email's ignored.
Do not order from Fixthebog.

I returned an item 1st December, it was received by fixthebog 4th Dec. Long story short...5 or 6 unanswered emails before getting an auto response 3rd January. Finally replied yesterday apologising and refund complete. 5 weeks to get a refund isn't good enough. If they aren't replying..keep sending as they do eventually issue refunds

Product arrived with everything I needed to complete the job. Even included some ptfe tape. Arrived quick by Royal Mail.

You need to raise a ticket with Paypal or credit card company to get a response. Product shipped from Northern Ireland not as advertised

Sent totally different part to the one I ordered, agreed to accept a return then once they recieved it they refused to refund me, absolute con artists

I purchased a Ideal Standard Active Bath 1 x Original Tap Cartridge pair 1 x red, 1 x blue 3/4 inch x 18 x 59mm NTC A961010NU on 10/10/23 and instead of receiving a pair of catridges, i received only one. I have written to customer services 3 times (16/10/23, 25/10/23 and 07/11/23) asking why this was the case and i am still waiting for a response to my query. Each time I have received three standard emails stating that my query would be responded to within 72 hours. I am still waiting for a response more than 30 days later.

Ordered a replacement part that should have clipped in place to fix the loo without removing it entirely from the wall. The site said 4 in stock, and last few remaining. Paid extra for rapid delivery. However what turned up was utterly different part which needed a full disassembly. With a note saying this would be required. And that I would therefore need a new washer. And that this could be ordered. I had to call a plumber to fit this, very expensive as a result. Complained. Customer services denied that their website said they had any, claiming it said a substitute would be sent. Liars. I have photos of the website. Refused to do anything to help or compensate me. Never ever buy from this fraudulent company

Would warn against ordering from this website. Please be very careful. I returned a part-kept the proof of posting-and still they never issued the refund. Fortunately my order was through Amazon and Amazon arranged to refund me as a gesture of goodwill and great customer service. I will never use this company again and would not wish others to be ripped off either-try somewhere else.