Flooring Revolution Reviews 

399
•
TrustScore 4 uit 5

3,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

From the very first call till the end. Your customers service seriously is fantastic. I dealt with Catherine what an amazing person so polite and helpful. Made my whole experience fantastic. You g... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolutely terrible company!! Ignore customers when they have delivered broken flooring!! 2 coming up to 3 weeks no phone calls back ignoring emails!! I have a big house which I was planning on buying... Toon meer

Beoordeeld met 5 van de 5 sterren

Honestly cannot praise this company enough, patiently answered all my questions; samples arrived quickly and unlike many other companies were large samples which made it so much easier to imagine what... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff (1 person) was very helpful and explained what the difference between artificial grasses, very helpful. Deliver was a little slow but the sales person had warned us. On the day of delivery... Toon meer

Bedrijfsgegevens

  1. Vloerenwinkel
  2. ook in
  3. Bouwwinkel
  4. Hout/parket/laminaat leverancier

Geschreven door het bedrijf

A fresh-thinking flooring retailer specialising in laminate, engineered wood, solid wood and luxury vinyl flooring. Flooring Revolution is where quality meets intelligent pricing — and where buying floors feels as good as living with them. Premium floors. Fair prices. Every Style, Every Home, Every Budget.


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

399 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 34% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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3,9

Alle reviews

(399)

90 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Excellent

Easy to order .reasonable prices.loads of choice .also floor calculator very useful. Delivery was good no hassle. Will be definitely buying again.

17 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Placed a small order of 4 packs of…

Placed a small order of 4 packs of laminate flooring, approximately 8m2. Over half of the boards had obvious defects, big chips and cracks particularly up the same end (boxes clearly not been handled very well in the warehouse or by the courier). Lost a days pay as couldn't fit the job, asked for a 75% refund on the product but was only offered a 25%. Accepted, have waited over the supposed "3-5 working days" to receive refund but have yet to receive it, although the company claim it was sent out the following day and have "started an investigation" to see whats happened. All in all, a terrible experience from start to finish, and has left me out of pocket in what we all know is already struggling times.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Please do not order from Flooring…

Please do not order from Flooring Revolution. Their customer service keeps making excuses and delaying my refund. It has been a month and I still haven’t received a single penny back.
This is very unprofessional. I strongly recommend checking their review history—there are many one-star reviews, which reflect my experience as well.

4 april 2026
Review zonder uitnodiging
Logo Flooring Revolution

Antwoord van Flooring Revolution

Hey Janet,

Thanks so much for your feedback!

I'm really sorry about the delay with your refund. I gave you a call today to chat about it, but I couldn't reach you.

Feel free to reach out to me anytime at success@flooringrevolution.co.uk.

Talk soon!
Cheers,
Melissa
Customer Success Team

Beoordeeld met 5 van de 5 sterren

Fantastic company

Found this company on internet firstly bit cautious as we all are but rest assured this are the best flooring company I have used
What makes them stand out is range of engineered wood , price very competitive and quality of product out of 20 packs not one defect in any board I would recommend this company to anyone and hopefully use them again in the future

29 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The flooring is beautiful!!

The flooring is beautiful! Can't wait to get it fitted. The delivery guy was amazing and so polite. Even though it was a horrible rainy day. Decided to order more for another room.
Thank you all so much.

24 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good input no pushy selling

I wanted laminate for a conservatory south facing. A lot of effort went into recommending the type needed. Good price and good service.
I would recommend. Taking into account the quality they are cheaper than big DIY establishments.

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service !

After ordering our chosen floor, we were contacted by email giving us a delivery date, as it was going to take a bit longer than we’d hoped we asked to change the order and a really helpful lady called us to confirm the change and as it was in stock she dispatched it immediately, we were kept informed with emails about our order and delivery to the point it arrived at our door. Couldn’t ask for anymore .

8 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Damaged items supplied and very poor…

UPDATE: ‘Mellisa has replied with the standard copy & paste reply. It was Melissa that dealt with my case, so lack of details is laughable. Just like their Customer Service….

Despite reporting damaged flooring packs, I was still charged return and restocking fees. I was also given incorrect information about return arrangements, which later changed and caused further inconvenience.

The only resolution offered was a 10% refund (£1.80) on the damaged pack, with repeated references to “policy” rather than a fair outcome. Very disappointing experience and not a company I would recommend.

15 januari 2026
Review zonder uitnodiging
Logo Flooring Revolution

Antwoord van Flooring Revolution

Hey Tina,

Thanks so much for your feedback!

I'm really sorry to hear your order arrived damaged and that there was some confusion with the refund. I’d love to chat and sort this out with you. Right now, I don’t have all the details I need, so I’ve requested a bit more info through Trustpilot.

Feel free to reach out to me directly at success@flooringrevolution.co.uk whenever you're free! I’m looking forward to connecting with you.

Cheers,
Melissa
Customer Success Team

Beoordeeld met 1 van de 5 sterren

Outrageous dealings with this company.

Outrageous dealings with this company.
Didn't put my order through to warehouse when ordered 15th December
Warehouse didn't load my order onto the van
Called me a liar and said they couldn't find my address not that they didn't load my order
Struggling to get my money back on about day 20 of trying. It's 26th January - no product then no refund being issued as yet - disgrace

5 januari 2026
Logo Flooring Revolution

Antwoord van Flooring Revolution

Hi Mrs. Martin,

Thanks so much for your feedback! I’m really sorry to hear that your experience didn’t meet our usual 5-star standards. I’d love to chat and sort things out. I tried giving you a call this evening, but it seems we might have the wrong phone number on file.

Whenever you're available, please feel free to drop me a line at success@flooringrevolution.co.uk. I'm eager to make things right and ensure you're happy.

Looking forward to hearing from you!

Best wishes,
Melissa
Customer Success Team

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