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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

The seamless undies seem to be comfortable. However, the absorbent gusset does not extend far enough to the front, within 30mins of wearing them, I had a stain beyond the front edge of the gusset. Ba... Toon meer

Beoordeeld met 1 van de 5 sterren

Terrible customer service - do not respond therefore I cannot return my item for a refund (doesn’t not fit at all) as they have to ‘approve’ it. No phone number to call. Do not waste your time and m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm thrilled that this generation of girls have options, their choices are not only comfortable but reduce waste. PerIod pants remove angst for young girls, it's hard enough without stressing about ma... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Dont order from this company. You order items in stock and then it doesnt get dispatched as per their guidance on their website and no one in customer services ever responds. AVOID - there are far bet... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

Elevating your every day through comfort, form, and function. Our period pants and leak-free underwear replaces single-use disposables, keeping you dry, protected, and comfy. Try them risk-free with our 60-day money back guarantee!


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

195 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 84% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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2,1

Alle reviews

(195)

22 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Order never arrived, no replacement or refund for 6 weeks

I had been very happy with Fluxies' products, but I placed an order (Order #37648) on July 21st and never received the items. I have spent the past 5 weeks chasing customer support, trying to get a response to find out if the order was even sent, which they finally claimed it was. I then asked for a replacement order, but that has proved to be such a hassle, with them asking me to sign a form to declare I had looked for the package everywhere possible (!), that 10 days ago I asked for a refund instead. I haven't had a response since then. I am writing this review as a final attempt to see if this issue can be resolved and I can finally receive a refund. Life is too short. I won't be buying anything from Fluxies again.

UPDATE: I finally today received the refund I had asked for, thanks to this review and to me sending several more emails.

27 augustus 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Hi there. We’re really sorry for the confusion here. Your original parcel didn’t arrive, and after we asked you to check locally and complete the required DOR form for our fulfilment partner, we arranged a replacement to ship as soon as stock was restocked. I appreciate the miscommunication on our side; this has now been fully resolved and your order has been refunded. If there’s anything else you need, please reach out to our support team and we’ll help right away.

Beoordeeld met 1 van de 5 sterren

Package never arrived, no comms

Package never arrived, no communications from them despite repeated chasing, very rude company I will never shop there again. Got a refund via a dispute with my bank. If you're from Fluxies and considering asking me to remove this review like you've tried with others, don't bother, I won't.

7 augustus 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thanks for reaching out. We're really sorry to hear about the issues with your order. We emailed you to let you know your order was shipped on 27th July & should arrive within 2-3 working days. We requested that you fill out a "Denial of Receipt" form to proceed with a replacement if it did not turn up. We do not ask customers to remove reviews but encourage honest feedback reflecting their real experiences.
If you need further assistance, please feel free to contact us.

Beoordeeld met 2 van de 5 sterren

Product is ok

Product is ok. Dont bother paying for next day delivery because they will charge you for it but take 2 days to deliver

28 juni 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Hi there, thanks for your feedback. Please feel free to email us and if next day delivery was purchased and we did not deliver, we would be more than happy to refund you. We're sorry for any inconvenience caused.

Beoordeeld met 1 van de 5 sterren

Awful company

Awful company, never arrived and no delivery updates to say my package had been dispatched or delivered. Have reached out three times in the past 2 weeks and still no response. This is meant to be a luxury brand, spent £53 for 3 undies, I thought their customer service would be much better. Do not buy from this company.

20 mei 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re really sorry to hear you were disappointed with your experience. We did reach out to resolve the issue and followed our usual procedures to ensure we could send out replacements for you, which we’re happy to confirm you’ve now received. We genuinely hope that now you’ve received your items, you’re able to see the quality we pride ourselves on. We’d love the opportunity to change your mind about both our products and service. If there’s anything further we can assist with, please don’t hesitate to get in touch.

Beoordeeld met 5 van de 5 sterren

Love the products, human support with quick responses

The underwear itself is comfortable, works well and so far has lasted a year without any issues!

When I emailed support to find out where a late package was (around Jan 2024, my first order with them), I had a really quick human response (turns out I had ordered some out of stock items and had missed the notification that it was going to take longer that expected). They asked if I wanted the in stock items now and the out of stock later and when I said yes, I received it very quickly.

28 februari 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thank you so much for taking the time to share your experience! We're thrilled to hear that you’ve been enjoying the comfort and quality of our underwear. It's fantastic to know that after a year, it's still holding up well!

We’re also glad our support team was able to help with the delay and get your in-stock items to you quickly. We always aim to make things right, and your kind words mean a lot to us.

If you ever need anything else, feel free to reach out anytime!

Beoordeeld met 1 van de 5 sterren

Very, very disappointed

I am currently on holiday and bought these just in case. This morning my period has started, not very heavy flow and already my pants have leaked through onto my beach towel and lounger. I am beyond embarrassed and mortified and have now had to buy tampons (which I do not get on with) at a cost of $24!
I had looked at other brands before purchasing these as the reviews were very positive. I am very disappointed not only at the performance of the product but how much money I wasted buying them.

22 mei 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Hi there, we’re really sorry to hear about this and completely understand how upsetting and embarrassing that must have felt, especially while you’re away on holiday. As we’re unable to identify orders from public comments, please email our support team at support@fluxies.co.uk with your order number once you’re able, and we’ll be happy to look into this for you and see how we can help.

Beoordeeld met 5 van de 5 sterren

Great product, great company

The pants are comfortable and I felt secure in them all day. When I first went to order them, there was a discount code being offered by the website that wouldn't work for me, so I reached out to customer services and they were very helpful. Once I'd created an account, they generated an identical code for me to use and I was able to get a couple of pairs for a great price.

Really pleased with the quality of the product and the company in general. I would order from here again, and would definitely recommend.

19 april 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re so happy to hear you’re enjoying the comfort and quality of your new pants! It’s great to know that our team was able to help you with the discount code and make your shopping experience smooth.

We really appreciate you taking the time to share your experience and recommend us, that means the world to us! We look forward to welcoming you back for your next order.

If you ever need anything else, just let us know. We’re here to help!

Beoordeeld met 1 van de 5 sterren

Communication is horrendous

Communication is horrendous. 10 days after order was placed I had to contact them finding out where my order was. Didn’t hear back until the day a package magically appeared at the door. Said package only contained half of my order. I’ve still to hear back about the rest of my order/a refund. Avoid at all costs

8 maart 2025
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re really sorry to hear about your frustration. After reviewing your order, we can see that everything was shipped and tracked as delivered, we had informed you of the delivery details, however we hadn't heard back. If you ever need anything else, just let us know. We’re here to help!

Beoordeeld met 1 van de 5 sterren

I would leave 0 stars if I could

I would leave 0 stars if I could. I purchased two Classic Bikini and one Classic Boyshort a while ago but never got around to leaving a review. From the start, the absorbency has been very disappointing. If I wear them without a cup or tampon, I always end up with leaks and a bloody mess. The only reason I’ve kept them is for sleeping while using a cup and as spares when my "good" pants are in the wash. I never risk wearing them outside because they’re just extremely unreliable. I’ve had much better experience with cheaper alternatives. This morning, I made the mistake of trying them again without a cup and two hours later, the white chair I was sitting on was stained, hence this frustrated review. I will be getting rid of these pants when I can safely dispose of them.

3 december 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re really sorry to hear that our products didn’t meet your expectations. Our goal is to provide reliable and comfortable products, and it sounds like we missed the mark for you. Absorbency issues are very important to us, and we’d love to look into this further for you. Please reach out to our customer support team so we can help resolve the situation. We appreciate your feedback.

Beoordeeld met 4 van de 5 sterren

My daughter loves these

My daughter loves these, they are comfortable and work and means she is doesn’t have to worry through the school day. The only reason I didn’t put 5 stars is because the aren’t cheap and I can’t understand why these can’t be made more cost effective so that more people can use them.

10 oktober 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thank you so much for your kind words! We’re happy to hear that your daughter loves the product and feels comfortable and secure throughout the school day. That’s exactly what we aim for!

We also understand your concern about the price, and we’re constantly working on improving our products and finding ways to make them more accessible. We really appreciate your feedback and will keep it in mind as we continue to evolve.

If you ever need anything or have more questions, feel free to reach out!

Beoordeeld met 1 van de 5 sterren

AVOID

Dont order from this company. You order items in stock and then it doesnt get dispatched as per their guidance on their website and no one in customer services ever responds. AVOID - there are far better and superior brands out there; who value their customers and meet their guidelines as stated to customers!

14 oktober 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We're sorry to hear about your experience, and we’d like to help resolve this for you. Could you please email us at hello@fluxies.co.uk with your order details? Our customer service team responds to all queries within 48 hours, and if items are in stock, they ship the same day when ordered before 12 pm.
Kindest, fluxies Team

Beoordeeld met 5 van de 5 sterren

Easy and quick to place the order

Easy and quick to place the order. Fluxies updated me about delivery times, it arrived on time. The pants are stretchy and comfortable, easy to wash and wear again. Would definitely recommend.

27 augustus 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thank you so much for your wonderful feedback! We're so happy to hear that your order experience was smooth and that you're enjoying the comfort and convenience of the pants.

Your recommendation means a lot to us, and we’re glad we could meet your expectations. If you ever need anything else, don't hesitate to reach out!

Beoordeeld met 5 van de 5 sterren

Quick response to query and understanding

After paying for my items I realised I had forgotten to add money off code. I emailed and next day received a reply with refund. Also two orders were combined and received next day.

2 september 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thanks for your great feedback! We’re so happy to hear that we could quickly resolve the issue with the discount code and that you received your combined orders the very next day. We always want to make sure our customers have the best experience possible.

If you ever need assistance in the future, don’t hesitate to reach out , we’re here to help!

Beoordeeld met 5 van de 5 sterren

Sustainable, comfy products & great customer service

Sustainable, comfy products and great customer service (really helpful).

30 november 2023
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Thank you for your kind words! We’re so glad to hear you’re enjoying your products and that our customer service was able to help. We truly appreciate your support!

If you need anything else, don’t hesitate to reach out. We’re always here to assist!

Beoordeeld met 5 van de 5 sterren

I bought these for my 14 year old…

I bought these for my 14 year old daughter and she loves them! She told her friends and they also use them. We have since ordered a few more times and have pre-ordered the swim bikini style.

29 augustus 2023
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re so happy to hear that your daughter loves the products, and it’s fantastic to know her friends are enjoying them too! We truly appreciate your continued support.

If you ever need anything else or have more questions, we’re always here to help. Thanks again for choosing Fluxies!

Beoordeeld met 5 van de 5 sterren

Best on the market - tried a lot of companies too!

Best on the market. Other panties from other companies I've tried - you wash them and they still STINK, and can be smelled while wearing also. Fluxies are an amazing brand however, machine washable come out perfect smelling, hold their shape, no leaks etc. Although they are expensive, they will last you probably for 5 years or more no doubt about it! Think of all the savings for tampons and pads and things! Really greatful. I will be a fluxies-er for life now!

20 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Trustworthy product and great customer service

Bought two seamless thongs to try and loved them so much I immediately bought another three! Fit really nicely (they feel tight at first but the material stretched almost immediately so as to fit my hips without any unsightly bumps), haven't had a leak, don't feel bulky or uncomfortably wide between the legs as some other period pants can. I have also bought some larger knickers for heavier days/nightwear and am reall happy with all of them.

I also emailed Fluxies when my intial order did not arrive and they responded within 24 hours to let me know I had selected a pre-order (I hadn't noticed in my basket) and asked if I wanted to recieve the underwear which was available now and the pre-order underwear when it was available. I did, and so this arrived within the next couple of days. Excellent customer service.

5 juni 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re so happy to hear that you loved the seamless thongs and found the fit just right! It’s fantastic to know that they’ve worked so well for you without any leaks or discomfort.

Thanks for sharing your experience with our customer service team as well. We always strive to be quick and helpful, so we’re glad we could assist with your pre-order and get your items to you right away!

We truly appreciate your support and look forward to welcoming you back!

Beoordeeld met 5 van de 5 sterren

Perfect for periods!

Got two of the swimwear bikinis as a gift from one of my friends when we were going on a trip to France and they were wonderful, I used them both times we went to the beach. They were very comfortable, had no leaks and you cant even see the pad. I've just ordered two of the classic boyshorts & I can't wait for them to come!

21 mei 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

We’re so glad to hear that the swimwear bikinis were perfect for your trip to France!

Thank you for your continued support, and if you need anything else, don’t hesitate to reach out!

Beoordeeld met 5 van de 5 sterren

These pants are so comfortable and…

These pants are so comfortable and light. Really great, I’ve ordered more.

24 juli 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Hi there,

Thanks for the lovely feedback! We're delighted to hear you're finding them so comfortable and light. Enjoy your new order!

Best,
The Fluxies Team 💜

Beoordeeld met 5 van de 5 sterren

Amazing to be honest thought they would…

Amazing to be honest thought they would just be same old thick nickers but they actually completely stop any leaks and look stylish, I totally forgot I was wearing them. 5 stars from me !!

6 juli 2024
Review zonder uitnodiging
Logo fluxies

Antwoord van fluxies

Hi there,

Thank you so much for the review! We're thrilled to hear that our undies have exceeded your expectations and kept you leak-free in style. Your 5-star rating means the world to us!

Best,
The Fluxies Team 💜

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