Fox And-sons Reviews 

Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!

A special shoutout to their mortgage advisor Rebecca, she went above and beyond listening to my never-ending questions, reassuring me throughout the process, working out with me the best options for insurance etc, and of course ensuring I'd get the best mortgage offer.

I cannot recommend them enough and would encourage first time buyers like me to put their trust in Fox and Sons, Hove.

A million thanks!

Nicoletta

I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

THE WORST ESTATE AGENTS EVER!
I wish I had read reviews first, these people are criminals. They bamboozled us into a long contract and have done nothing to sell our house. The communication is ridiculous, the photos are rubbish, they are rude and have made us so so so stressed. DO NOT USE THEM.

We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Team members are keen and motivated to help find lodgers. The process was quick and efficient

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
As a result of this i decided to not view a property listed with them and wont be using them moving forward.
I feel like their ability to find my perfect home would be lacking if they cannot meet simple communication requests. I did feed this back to Louis and suggested that they review their policies to better support clients with extra support needs.

I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
It was quite a journey with the usual stresses of house hunting etc…. But Matt is so friendly & approachable it makes the experience so much more at ease, knowing u can ask questions and get a rapid response.
Matt is a real team player & a real people person. ( which trust me there seems to very view these days!)
He & Beth were always supportive and always smiling. We will most definitely use them again in the future.

I think Fox and Sons HAILSHAM are very poor at communication!!
They never answer their emails and frequently say that they have tried to phone and leave a message yet no missed calls show on my phone despite checking the number with them several times.
Very poor service, would not use them again.

David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!

Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything

Gosport Branch
Beware. This company does not understand NO. Go Away. Stop. Desist.
Despite being asked to remove all my details following unwanted telephone calls, letters, flyers and an incursion onto my private property ,being intimidated and hassled ,yet again (today) I am in receipt of a letter. If they think by just leaving off my name they have circumvented the request to remove all my details (Data protection Act 2018) from their records then they need to think again.!
I have already reported them to the ombudsman for unethical practice.
I am now considering legal action.
I chose another agent to sell my house and I would never choose this company as I have had unending harassment since I made the mistake (in May) to ask them to value my home.

They're falsely advertising the property on the RightMove website.
I was looking for a Studio Apartment and pressed on the advert.
Going back and forth, filling out my personal data and emailing the whole day and a half, thinking that they're genuine.
As it turns out, it was only a room in the apartment with other tenants, NOT a Studio as they advertised, what a scum.
Advert says and i qoute 'if you rent before Xmas your rent will be 50% OFF FIRST MONTH'S RENT IF MOVE IN BY BEFORE CHRISTMAS, so i needed a Studio Flat asap and was adamant to rent it, asking to view it, and Karen says ok, i can send you the video tour of the flat... I replied, NO, i need to see the flat before i will rent it out, obviously...
I haven't heard from them for a couple of hours, and finally Karen replied in the evening today on the 22/12/2025, that this is only a room in the flat and vioung will only be on the 29/12/2025.
You can all imagine me being furious and let down. Do you all see how they're scumming people... TIME WASTERS, can not recommend it at all. Don't trust them now.

At the time of writing, it is less than a week from Christmas and I have not received my money back from Fox & Sons.

Alice, Lauren and Binal.

I am leaving this review to document my experience factually and accurately.
I entered into a six-month tenancy arranged through Fox & Sons Southampton and paid over £7,500 upfront, which included six months’ rent plus the required deposit. All funds were paid in full before move-in, in good faith.
When I attended the property to take possession, the flat was not in a habitable condition.

The property was extremely dirty throughout and had clearly not been cleaned following the previous tenant’s departure. Belongings from the former tenant were still present in multiple areas of the flat, including drawers and storage spaces in the living room.

The kitchen was in particularly poor condition. The refrigerator and freezer were heavily soiled, visibly mouldy and emitted a strong, unpleasant odour that spread throughout the flat when opened. Cupboards were left open on arrival and the overall condition indicated no professional cleaning had taken place.
The bathroom issues had been raised at the viewing, specifically the need for the shower area to be resealed due to visible mould. I was explicitly assured at the viewing that this along with a full clean would be completed before move-in. Neither was done.

The balcony was also in an unacceptable state. The glass was covered in heavy limescale or green growth and the balcony furniture was dirty and deteriorated with mould visible on the wood. I had requested that this furniture be removed prior to move-in; it was not.
It is important to note that I did not move in immediately after viewing. Nearly two weeks passed between the viewing and the scheduled move-in date which was ample time for cleaning and basic preparation. Despite this, no meaningful action was taken to bring the property to a reasonable standard.

The condition of the flat on arrival was shocking and completely inconsistent with the assurances given during the viewing and the level of financial commitment required upfront.

Moving to a new city, this ended up being a terrible beginning experience. I absolutely regret choosing them to work with. There's a lot more to be said. I will continue to update this review as this is still not resolved.

THIS IS IN THEIR ORIGINAL EMAIL TO ME
‘In my professional opinion I would suggest a marketing price of £650,000 to start, but with a strategic approach to the sale and regular reviews.’

THIS IS IN THEIR RESPONSE WHEN I SAID THEY HAD VALUED TOO HIGH

‘Originally, my recommendation was to market your home at £625,000’

Not only did they blame me regarding the valuation but at no point did they review the asking price and there was no strategic approach. The price was only reduced at my request.

Oh and let’s not forget the ‘cash’ buyer with nothing to sell. I was guided to accept their low offer which I did for a quick cash sale. Then I was told the ‘cash’ buyer needed a mortgage. After 3 weeks wasted waiting for this buyer to provide their paper work Fox and Sons advised me they had offered on another property. Fox and Sons knew I had offered on another property. I do wonder if they were aware this buyer were still actively looking at other properties and just didn’t tell me.