Fox And-sons Reviews 

Peter Bush and his Team at Fox & Son Taunton did a great job in producing an accurate and attractive brochure which got lots of interest, the actual sale took longer than expected but some lateral thinking by Peter got the job done with completion in only 5 weeks

When Fox and Sons get your email and phone number, the harassment begins. I’ve asked them repeatedly to delete my data but they ‘archive’ it and then the phone calls and spam starts again.
They completely ignore all data storage laws and I’ve had 4 phone calls in the last month despite me asking politely repeatedly not to and to delete my data but they just won’t.
Does anyone know how to stop this company harassing you?

At Waterlooville branch , I have to say the staff are excellent. I was a client buying from a different county, the help and support from this branch was amazing. James Barton-leigh showed us the property first, polite, professional, friendly and helpful, this young guy knows his business and is really great. The manager John Leach has helped me so much. He assisted me when I was panicking about a survey, kept in touch and helped to make my move smooth. Both these gentlemen were brilliant, very helpful, went above and beyond to really help. I cannot express enough how this branch and their staff have assisted me in what was a tricky purchase due to external reasons. Want to buy, go to fox and sons Waterlooville, outstanding service from this amazing staff. Thank you all, best staff ever.

Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟

Steven the mortgage advisor from Worthing branch has been amazing and helped us a lot so far. Very happy with all of the help we have received.

Worst estate agent I’ve ever used . How are still trading and there management don’t intervene respond to 2,8 rating . It’s unbelievable. Sack the main guy from Bexhill branch, most unprofessional agent I’ve dealt with in 30 years

Terrible service, would not recommend. Would give zero stars if I could! There was no feedback following viewings, zero communication or market updates, and I had to point out listing errors multiple times (including the lease length being incorrectly shown as zero years!). I only received a brief, non-committal apology. I’ve now withdrawn the property. I wish I’d gone with an independent originally, someone who actually cares.

I would strongly advise anyone in the process of choosing an estate agent to handle their sale to avoid Fox & Sons, Crawley.

They are the epitome of the saying “never trust an estate agent”. During the valuation the senior agent overinflated the value of my house and based their commission of that value. During the same conversation, I asked that the price be reduced to a more realistic price but the commission was, sneakily, not changed to reflect this. They preyed on my inexperience and naivety.

In the end, due to the abject failure of Fox & Sons to get any interest in the house, I found my own buyer but still had to pay the inflated commission fee. This was after months of chasing for viewing feedback and false promises with almost no communication from them.

The stress they have caused me has been overwhelming. The delays and costs they caused will take months to recover from. I cannot stress enough how much I urge you not to use them.

Your female staff are rude about merely leaning against a piece of glass whilst in a public space.
Bit communist or bitchy of the estate agent. I know Eastbourne town workers think their hard-done by because the wider area has some places of deprivation, but please don’t take your neuroticism (presumably from the ‘estate agent’ role) out role on random people in the street. That’s not fair.

Also, my partner has insurance with you when he got a lease for a flat. He works regular, 12hr days. Estate agents do not. Stop with the unprofessional attitude…

Whilst we had a good experience with Bournemouth branch initially when we brought our property 5 years ago, we didn’t for the selling aspect of Poole branch. It started off good with a viewing and offer, but when the offer fell through after a week, we basically were ghosted from late July - mid October whilst the contract was happening. Any contact that was made was by us through email/call to organise price reductions and other elements to help sell the property. There was no proactive movement from Poole’s side to help sell the property from our point of view. Whilst “the market being bad” is out of people’s control, proactive communication isn’t, and we were not proactively communicated with throughout the entire selling process, which has stuck us into a position where we are now unable to sell and have to look at other options.

They added me to a mailing list that I never agreed to join, with no way to unsubscribe. Every time I receive an email from them I will leave a one star review.

A big thanks to Jordan Nicholas, she was so brilliant all through the process of the Property, I got my first Property through Jordan Nicholas she was so helpful all through well done to her

Stop advertising on right move as a ‘flat’ when it clearly is not and you can see it’s a studio very misleading and not what people want to see when looking come on fox and sons it’s clearly not difficult to get right

Arranged viewing, it was raining, we got early but that’s our problem. Then a minute before the arranged time a young guy got out of the car parked right in front of us. He’s from Fox & Sons. He’s been waiting in his car whole time knowing we were waiting outside the property in the rain. He could’ve said like, sorry we can’t show till the arranged time then we’d walk back to our car and wait.

Had a few problems with the move but Foxes negotiator Abbey Northway was brilliant.she went above and beyond to help me through the sale.

Do not, under any circumstances, use the Worthing branch as they are, in my experience, unable to value a house correctly or offer competent advice.
Ben Simons, rarely answers emails and seems oblivious to the incompetent actions of his staff.

Shannon and Claire at the Hailsham branch were very helpful on the purchase of our house, they even chased the sellers solicitors for us to get a few things moving and always responded to our emails. It wasn’t the easiest purchase, and the transaction wasn’t smooth, through no fault of theirs, and we were happy with the service we received, and finally completed 01/08/25

I recently brought a house with fox and sons, in the beginning I was really happy with the service but soon realised it was a lot of sales for themselves.

My house was beautiful and sold itself very quickly, I’m under no illusion with that. It was quick due to this and the circumstances of the buyer being a cash buyer. Look out for fixed price, others offer a percentage therefore if the price of the house is negotiated so is the fee from the estate agent. Also, there could have been more push for more money as the house was in demand or asked for more viewings after the one person saw it as we could have had a bidding going on, but I was told we couldn’t have any more viewings, which I don’t think is right considering I had one.

However, Leal Mcelwaine who was new in role was very much on it with supporting me. He picked up the calls, was polite and seemed the information as quickly as he could. He was a happy person to deal with especially when I was feeling frustrated.

Sayde Chowdry was also very polite and happy guy to work with. I would have liked a little more push for more guidance on getting more money for the property if we could and given a % fee instead of fixed but overall he was a lovely person He picked up the calls, was polite and seeked the information as quickly as he could. He was a happy person to deal with especially when I was feeling frustrated.

Sayde Chowdry was also very polite and happy guy to work with. I would have liked a little more push for more guidance on getting more money for the property if we could and given a % fee instead of a fixed but overall he was a lovely person.

They lost our keys and accused me of not delivering them to their office.
They were stolen from the office floor with insecure door the house was robbed

I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.

Their only redeeming quality was that they used to find tenants relatively efficiently, but even that fell apart recently. I was told a new tenant had paid a holding deposit and would be moving in. Nearly three weeks later, I chased for an update only to be told, casually, that the tenants had decided not to move in “a few days ago.” No one bothered to inform me.

On top of that, they approved and paid a contractor who only did part of the quoted job—without my consent—and failed to tell me until after the invoice was paid. The job included installing an extractor fan, which they skipped entirely. I later found out the work they did do involved painting a bathroom that’s almost entirely tiled, using a contractor located two hours away. Complete mismanagement.

This wasn’t a one-off. Over the years, I’ve had other issues with both the branch and Sequence’s property management team—ranging from delayed communication to unclear billing and reactive service. I gave them the benefit of the doubt more than once, but this most recent experience made it clear I couldn’t trust them to manage my property professionally.

Fox & Sons’ property management (operated through Sequence) is disorganised, uncommunicative, and lacks basic accountability. They failed to act in my interests, ignored clear responsibilities, and treated major decisions as afterthoughts. After this experience, I wouldn’t recommend their services to any landlord.