Fox And-sons Reviews 

I used Fox & Sons (Sequence) to manage my property and I’ve now terminated them after a string of unacceptable failures.

Their only redeeming quality was that they used to find tenants relatively efficiently, but even that fell apart recently. I was told a new tenant had paid a holding deposit and would be moving in. Nearly three weeks later, I chased for an update only to be told, casually, that the tenants had decided not to move in “a few days ago.” No one bothered to inform me.

On top of that, they approved and paid a contractor who only did part of the quoted job—without my consent—and failed to tell me until after the invoice was paid. The job included installing an extractor fan, which they skipped entirely. I later found out the work they did do involved painting a bathroom that’s almost entirely tiled, using a contractor located two hours away. Complete mismanagement.

This wasn’t a one-off. Over the years, I’ve had other issues with both the branch and Sequence’s property management team—ranging from delayed communication to unclear billing and reactive service. I gave them the benefit of the doubt more than once, but this most recent experience made it clear I couldn’t trust them to manage my property professionally.

Fox & Sons’ property management (operated through Sequence) is disorganised, uncommunicative, and lacks basic accountability. They failed to act in my interests, ignored clear responsibilities, and treated major decisions as afterthoughts. After this experience, I wouldn’t recommend their services to any landlord.

I have just had a cold call from Fox & Sons Poole where they asked how my property search was going despite the fact that I have never even contacted them, given them my details or asked them to call. I am not even looking for a property!
If I was ever buying a property in the Poole area I would give this lot a wide berth.
I have just checked and see that they are part of Connells group of estate agents. Panorama did a programme about their "activities" on Monday 14 July 2025. Worth a look before you go near this lot.

had a viewing booked, no-one turned up. when i queried; agent stated was gone. They had left 2 messages to cancel, on a phone that doesn't have a messaging system. When i raised a complaint to head office, management just doubled down on this lie. They simply cannot be trusted.
It also appears -in their lying response- that they record your call without consent or informing you.
No wonder estate agents are one of the least trusted professions out there, these are the pinnacle in that respect, respect that you as their customer wont get.

I would give a zero if I could. Not able to view the property as I fell short of the 30x the monthly rent annual income, despite having a considerable amount in investments. These people are discriminatory morons.

The Bitterne branch were very efficient when setting up the property for sale however on receipt of an offer their communication and activity to move the sale to completion was very poor.

Promises from the agent of weekly updates were not kept resulting in the agents at the branch being chased by us and our buyer. Poor attitude from the agents upon learning that we had direct contact with our buyers however this was necessary due to the lack of communication from the Agents.

Comments from our agent of "well, your place is sold" were not helpful owing to the fact that a property is not sold until completion and monies are in the bank. And at the time of the comment the property was under offer however not completed, nor was their a completion date agreed. This led us to feel that effort/activity from our agent to help push the sale to completion was not being done.

After our complaints and an agent admitting that they had dropped the ball on our sale and they did start to make every effort to pick up the pace of the sale and maintain contact with us. However we shouldn't have had to complain to get the service we are paying for.

And no surprise that on day of completion there was no contact from the agent to check-in.

Not the service we would have expected from Fox & Sons and certainly not the service we have received from other agents when selling/buying property. Sadly we would not recommend the Bitterne branch of Fox & Sons

Louis Dodsworth was my agent from Fox and Sons Estate agents in Western Road Hove. He was very good and made the whole experience enjoyable and stress free. Always there to answer any questions and nice approachable young man. He will go far. Thank you Louis, good work.

Fox and Sons in Brighton were excellent in marketing my property. I was very impressed with Yushin Carter and the way he handled everything.

Could I say this is my first time selling a property and buying one on my own . My 3 bedroom house was up for sale for over a year . Changed estate agents and can’t believe the difference.Fox and Sons have really gone above and beyond to help me . But I have to say Steven Buchan my mortgage advisor has been absolutely fantastic. I left our first meeting knowing exactly what I had ,what my costs where going to be selling and finding my new home . He has been there , every step of this stressful time. I Highly recommend him . And got sent a lovely email saying he will help me cross this line.

In all of my years dealing with estate agents, I can confidently say that the Fordingbridge branch is the worst I have dealt with. They are slow and unprofessional. Elliot was not transparent and evasive. I was very disappointed to be guzumped, something that everyone dreads after an offer is accepted.

Communication was awful!!!!
Didn’t even bother to let me know that my offer had been rejected after waiting over a week. Need to work on customer communication!!!!

I have used Fox and Sons to find me tenants for years. Again, my flat went on the market and was rented within a week. Ashlee listened to my requirements and made me feel like a valued customer. I also believe that my tenants are getting well advised and that any issues are dealt with promptly.

Fox and Sons were there for me during a very difficult sale and purchase that brought me to my knees due to incompetent and egotistical solicitors. Taking the role of mediator, they were the only ones who kept a clear head and brought clarity. I have never felt so supported by an estate agent. As for the other reviews that suggest they are harassing with cold calls post sale - just ask them to remove you from their database then you won't hear from them again. That's what I did.
Honestly, if I ever buy or sell again - I want them in my corner.
Keep up the good work all of you. Thank you for everything you did.

I viewed properties for a half dozen agencies in Brighton and this one was by far the worst. I think a seller would have to be mental to list their property with these dodgy used car salesmen types. It's not just the lack of professionalism among the individuals who work there, but the very culture and structures of the agency itself. To give one example, they send tons of spam after you've already opted out. And to opt out you have to click on one link, that send you a link to another link, and then another link. And even when you spend 10 minutes going through what should be a simple process that they have deliberately made difficult, they STILL send you marketing e-mails.
It's disgusting and disrespectful and is entirely consistent with the shady, classless culture of this agency. If you don't care about ethics or manners, then this is the firm for you.

It was some decades since we had been in the housing market, and selling the house that grandad built was never going to be easy.
Foxs were professional, helpful and true to their word, regular feedback and updates. Rob Mitchell in the Bexhill office was our contact, and he was very good at keeping us informed about what was happening.
Claire Sturland took over the management of the sale earlier this year, and she was a breath of fresh air, so positive and happy to reply to my many messages, and finally the end is here, and we feel happy that Foxs were able and willing to keep the sale on track and ensure any issues were resolved swiftly.

Foxs were excellent, we cant thank them enough...

One request for a viewing, months of cold phone calls, emails and unwanted communications from this harassing agent.
Some of the houses they send you aren't even built yet and in the T&Cs of the listing it says 'Disclaimer - images are CGI and may not be representative'.
I would not trust Fox&Sons with a house sale or purchase.

Very happy with the service I received everyone was friendly and nice

One star is too generous for the company. After renting out our property through taunton branch, we have suffered immensely from improper responses all the way. They do not read or respond to emails, answer the phone like cowboys.

Would not suggest them even to my worst enemy.

Do not use Fox & Sons in house conveyancing firm. I’m not a Fox & Sons customer but our buyer is (as that is their agent) and they’ve held up our chain for months. We agreed a sale in October 2024, it was discovered in January 2025 that our buyer needed an amendment to their lease on their leasehold property before they could sell it (a deed of variation) three months later to today, only now has the Fox & Sons conveyancing firm read the leases properly and determined what they need to do and there is still no end in sight. All in our chain has needlessly been put to extra stamp duty cost, the cost of arranging a new mortgage offer because previous ones have expired, we’ve had houses in the chain being re marketed, causing further stress. Our solicitor told me today that they have three chains including ours that are all stuck and going nowhere due to a deed of variation, and guess what, every one of those chains has the same Fox & Sons conveyancing firm handling the deed of variation. They clearly don’t know what they’re doing and I would suggest unless you want to waste your money on delays, and be stressed beyond belief, do not use Fox & Sons in house conveyancing. I don’t normally post reviews, if I get bad service, I simply don’t go back. However, on this occasion, I’m getting bad service that is costing me and others in our chain more money, and there is nothing I can do about it.

DON’T EVEN DESERVE 1 STAR
Would NOT recommend fox and sons, especially the Kemp Town branch, Brighton - avoid the illusive Katie at all costs, she not only failed to do our contract correctly, providing us with the wrong energy provider leaving us with a 500 pound bill, tried phoning for a month and was never able to get through and never received a phone back, the initial deposit was calculated wrong and demanded the rest from us with no apology, they booked the PAT test wrong 2 times and then phoned my dad who’s just the guarantor to tell him that I had to be in on the third as it desperately needed to be done ( I was at the house waiting within the 4 hour window twice) - made me feel like a child. I’m a 20 year woman paying my own bills. Still in an ongoing battle with them, they are all nothing but rude and ignore emails and phone calls for ages - AVIOD AT ALL COSTS

Harassment doesn't begin to describe my experience with Fox and Sons. I am not even using them to try and sell my house4, and yet they constantly call my mobile and land line. I have blocked several of their numbers - both head office and local (Rottingdean) office. However, yesterday, they turned yup on my door step !!! to hassle me again. Totally unacceptable harassing behaviour. Does that make me want to trust them with my house sale - NO - in fact it has the complete opposite effect.