Fraser Hart Reviews 

Callum was fantastic from the moment I spoke to him on the phone. When I collected the watch he was amazing to deal with and gave me a great price on the item. He also made me feel welcome in the store.

Love the watch and thanks again Callum

Karen was amazing! Made the process very easy.

Plymouth branch.

Excellent service by Caitlin
Went the extra mile to help
Would recommend and will be back

Visited the Leeds store (Trinity).
David was attentive, informative and professional.
One watch to be sent for a repair, awaiting follow up and the other watch required adjustments. David removed the links and it sits very well on the wrist!
Overall customer service was excellent!

Bought myseld a Tudor watch and a diamond necklace for my wife. James the sales associate was very helpful. Great service as always from Fraser Hart.

The lady who served me was very helpful. I was buying a gift and she helped me choose the necklace.
My sister in law was very happy with her present

Exemplary customer service.
I recently visited Fraser Hart in Colchester to finalise a watch exchange, and I’m very pleased with the outcome.
A special thanks to Billy for his fairness and for ensuring the final agreement was settled smoothly. I also want to mention Sandra and Georgia, who were both helpful and professional, making the final collection and sizing of my Omega a great experience.
It’s clear the team here values their clients, and I’m delighted with the new watch.
This was not the first time I've bought from Fraser Hart Colchester and it won't be the last. This high level of service keeps customers coming back.

Excellent service from the girls at Fraser hart Cambridge branch, both Caitlyn and saffron made the buying experience brilliant !

Ella made us feel really comfortable at the meadowhall branch and was genuinely interested in what we were looking for. A ring for our granddaughter 18th which they did not have the correct size but ordered it in and picked it up 2 days later. Also bought necklace gor her as well. Highly delighted and would visit again next time looking for jewellery.

Susan provided a very welcoming & knowledgeable experience without any pressure.

I had such a wonderful experience with Cagla at ONC. From the moment I arrived, she made me feel genuinely welcomed and taken care of. Her knowledge, professionalism, and warm personality made the entire experience truly special.

She took the time to help me find the perfect piece without ever making me feel rushed, and her attention to detail and customer care were exceptional. It’s rare to receive such personal and thoughtful service, and I truly appreciated it.

Thank you again, Cagla, for making my purchase such a memorable experience. I’m absolutely delighted with my new piece and look forward to visiting ONC again soon!

Susan at the Plymouth Fraser Hart store was extremely polite, greeted us with a smile as soon as we walked in. She took the time to listen to our wants and needs. matching my engagement ring to a suitable wedding ring that complimented it perfectly. Very professional and a pleasure to be served by her. Thank you!

Excellent customer service from Victoria in the Meadowhall store. Very attentive to my needs & helped me to choose a suitable watch for my grandson's 18th birthday. Had excellent product knowledge and talked me through a number of pieces. Excellent communication after sale too 5🌟

Craig Nutting at Fraser Hart in Worcester has handled a complaint with a watch manufacturer on my behalf. He was tireless in achieving the best outcome for me. I would recommend Fraser Hart to anyone for a professional, friendly and very efficient service.

I bought two Boss watches for an uncle and auntie for their 50 year wedding anniversary,I was sold these watches with a warranty longer than it was also Boss doesn't put a warranty card or form in the box which is not what the sales person told us these were no cheap watches as both me &my wife are pensioners as these where a present and the sales person new this and basically didn't care disgusting and disgraceful I've been trying to get hold but the phone rings of the hook also spoke online to a chat bot excuses excuses,and more excuses....

Raluca was very helpful with my fiancée and I while we picked out our wedding rings. We had hot drinks whilst we were sat down and were given a glass of fizz to celebrate our purchases. She and the rest of the team were also very good and patient with our one year old.

Daisy from the Bluewater store together with her store Manager were brilliant. No pushy sales and just wanting me to be happy with my purchases. There was a long wait to get rings resized however they kept be updated as time passed. Fraser Hart will definitely be my first point of call for anything jewellery related in future and I’ll have no hesitation in recommending them.

Absolutely fantastic. I even got champagne. Winning

Very friendly and very helpful staff.
Overall ended up leaving the store very pleased

Taylor at the Glasgow Arcade branch was so helpful and very patient with my indecisiveness. He contacted me when he said he would. Excellent customer service from Taylor