Collegia FreePayroll Reviews 176

Great customer service. Seems very simple to use so far.

Really great payroll system coupled with a great workplace pension scheme. Good AI support via chat with even better, and very swift, human support if you have any problems (kudos Cristine!) Fantastic value (er, it's free) and it does almost everything you could think of, there is even a version for multiple companies.

Migration from other payroll software is always going to be a chore, but it's made much easier here by the online support and by being able to transfer staff details (in our case from Brightpay). (And it's great to be away from Nest too.)

Under very active development so I am sure it will be even better in the future. As it is, full marks for customer service and the user experience.

For a free system, its great that its cloud based and doesn't need any downloading of software as I can use it from any device - that was my main requirement. The chat function is brill as its not the simplest set up (for novices like me!) but the customer advisor answered all my questions and talked me through which section to go to in which order.
If possible when a user selects that this is first time logging in and using system, promote the tutorials as I missed them due to working down the menu bar from top to bottom. But otherwise, really impressed!

When I'm unable to do a new task, the team are helpful in putting me on the right track

It's free, but sometimes a bit complicated, but help is available and very helpful

Free and works well for small payroll need, support is very helpful as well

Very helpful, responsive team. Wonderful service.

Customer Service were responsive, patient, friendly, understood my questions and answered appropriately.

Great feature rich free payroll with super fast, knowledgeable and helpful customer service representatives.

I am new to collegia and their colleague Cristine is very very helpful to my questions, sometimes stupid questions as I am not familiar with HMRC paye terminology. she is kind, patient and helpful. She has helped me on a big issue in payroll submission. Good Services! Thanks,Tim

Easy to setup, really intuitive. It took me about 30 mins to set up the company, an employee and send a full payment submission successfully to HMRC.
I had a slight query so I used the online message function. The Support team answered real-time and sorted it. Excellent so far.

Cristine was very hrelpful and resolved my tax code issues quickly and professionally. She is a credit to FreePayroll!

Site is easy to use and the staff are always on hand (via messenger or email) to help with any problems if they arise.

Easy to use, and the customer service team are friendly and helpful!

I just had a help from Cristine and it was done within a second and without any delay. she was so spot on and very knowledgeable and lovely to deal with. Thank you Cristine

This review is written in my husband's name, as he has access to Trustpilot. What a joy and breath of fresh air to discover and use this outstanding Collegia Payroll software. The staff are amazing: friendly, very patient, understanding, kind and extremely helpful, obviously having the ability to wonderfully assist those whose forte is not the use of modern technology! This was obvious, having spoken with Cristine, Eduardo and Lisa. I benefited greatly from their expertise and experience, and appreciated their thoughtfulness and unending patience. The tutorials are clear, precise and very easy to follow. I am very grateful to have found this software, knowing that it will make my work far easier, more efficient, and even enjoyable. Elizabeth

I have just switched company payroll to Collegia this month and they were very helpful in helping me navigate the program. Queries were answered very quickly and comprehensively. Thanks. I am going to wish I had moved to collegia earlier,

I'm not keen on troubleshooting via Chat but it has worked extremely well on Payrol this afternoon when I was having some issues. I was attended to immediately and Cristine was very helpful. Thoroughly recommend!

Had an excellent experience today with support from Collegia FreePayroll customer service. They answered my query very promptly and clearly, and took the time to explain what I needed to do. My overall experience of using Collegia FreePayroll has been excellent. I find it very easy to use.

It is fantastic software. The online support is second to none. And it's free! Thank you.