Livia the customer service agent that helped me yesterday and today. Is outstanding her support and kindness shown to myself during a very difficult time is well beyond anything I could have hoped fo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece... Toon meer
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Spoke with Cristina regarding ad-hoc payments, she was very knowledgeable and helpful. Unfortunately Collegia do not support ad-hoc payments for employers, this would be a great feature to add.
Bedrijf heeft geantwoord
It was a nice and awesome experience interacting with Cristine concerning my pension contributions that has been held down for too long. I was so happy she took her time to explain the reasons why t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Collegia Pension is the AI-enabled digital Automatic Enrolment pension. Better for individuals, better for employers, better for business advisors. Talk to us in 100+ languages 24/7.
Contactgegevens
Buxton Court 3 West Way, OX2 0JB, Oxford, Verenigd Koninkrijk
- 01865 416076
- hello@collegia.co.uk
- collegia.co.uk
4,6
Uitstekend
153 reviews
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Great Support
Spoke with Cristina regarding ad-hoc payments, she was very knowledgeable and helpful.
Unfortunately Collegia do not support ad-hoc payments for employers, this would be a great feature to add.
11 juni 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Mike,
Thank you for your feedback! We’re glad to hear you received helpful support.
We appreciate your suggestion and will take it into consideration as we continue improving the platform.
Best regards,
The Collegia Team
Livia the customer service agent that…
Livia the customer service agent that helped me yesterday and today. Is outstanding her support and kindness shown to myself during a very difficult time is well beyond anything I could have hoped for. Amazing lady with a real heart . Many thanks again.
4 juni 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Nicholas,
Thank you for your kind words. We’re so pleased to hear that Lívia was able to support you and provide the care and assistance you needed.
We’ll make sure your lovely feedback is shared with her. We truly appreciate you taking the time to share your experience.
Best regards,
The Collegia Team
Atendimento muito bom
Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece isso fica ainda melhor.
26 mei 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Olá Andreia,
Muito obrigado pelo seu feedback! Ficamos felizes em saber que teve uma boa experiência com o nosso atendimento e que o suporte em português foi útil para você. Agradecemos pela confiança e por compartilhar sua experiência conosco!
Atenciosamente,
The Collegia Team
-----
Hi Andreia,
Thank you very much for your feedback! We’re happy to hear that you had a positive experience with our customer service and that our Portuguese-speaking support was helpful to you. Thank you for your trust and for sharing your experience with us!
Kind regards,
The Collegia Team
It was a great and awesome experience.
It was a nice and awesome experience interacting with Cristine concerning my pension contributions that has been held down for too long. I was so happy she took her time to explain the reasons why the contributions is being held and also assist me with the process on how to retrieve the payment back from my employer.
Thank you Cristine
10 mei 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Kameel,
Thank you so much for your kind review. Our team is always ready to help you.
Kind regards,
The Collegia Team
Thank you very much for your support…
Thank you very much for your support and care, especially thanks to Cristine!😊
8 mei 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello Ruslana,
Thank you so much for your kind words! It means a lot to us.
Best regards,
The Collegia Team
Very poor experience with Collegia…
Very poor experience with Collegia Pension. The app doesn’t work, and after reporting the same issue twice, it’s still not fixed a month later. The lack of response and urgency is unacceptable for a pension service. I would not recommend it.
3 mei 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Em,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be. This is certainly not the level of service we aim to provide. We would like to investigate this further and ensure the issue is resolved as quickly as possible. Please contact our support team at hello@collegia.co.uk or 01865 416076, providing your details, so we can look into your case as a priority.
We appreciate you bringing this to our attention and are committed to improving our service.
Kind regards,
The Collegia Team
Livia has the patience of a saint
Livia has the patience of a saint, she is professional, courteous and has answered all of my queries with reassurance and kindness. Thank you!
1 mei 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Joanne,
Thank you so much for your kind words! We’re delighted to hear about your positive experience with Livia. She truly embodies the level of professionalism, patience, and care we strive to provide to all our customers.
Your feedback means a lot to us, and we’ll be sure to share your comments with her.
Kind regards,
The Collegia Team
Excellent Customer Focused Experience…
I would like to leave very positive feedback for Livia at Collegia Pension Services.
Livia has been extremely helpful, patient, and professional while assisting me with my pension enquiry. She explained everything clearly, guided me through the process step by step, and made what could have been a stressful situation feel easy and well managed.
Her communication was prompt, polite, and very reassuring, and she showed real dedication to making sure my issue was resolved properly. It is not often that you receive such excellent customer service, and I am very grateful for her support.
Thank you, Livia, for your outstanding help. You are a real credit to Collegia, and I would happily recommend the service based on my experience.
10 maart 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Stellamaris,
Thank you for your kind feedback. We’re delighted to hear about your positive experience with Lívia and will be sure to share your comments with her and the team.
We truly appreciate your recommendation.
Kind regards,
Collegia Pension Team
Helpful fast and did exactly what I…
Helpful fast and did exactly what I needed done
2 maart 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Aaron,
Thank you so much for your kind feedback. It means a lot to us!
Best regards,
Collegia Pension Team
Great experience compared to other providers
Working in payroll, I deal with several pension providers, but my experience with Collegia has been by far the best. Their service really stands out – other providers could learn a lot from them. 😊
21 januari 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Noemi,
Thank you for your kind feedback. We’re really pleased to hear that our service stands out and truly appreciate you taking the time to share your experience.
Kind regards,
Collegia Pension Team
Great customer support
Great customer support
Highly recommend
20 januari 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello Soroush,
Thank you so much for your kind review. It means a lot to us!
Kind regards,
Collegia Pension Team
Hello
Hello, over a year ago Colegia helped me transfer money from another private pension company to them. I received complete support, guidance, and information—most importantly, they were there to help me step by step! They are fantastic, excellent, wonderful—every single person who works there! I thank each and every one of you; you are truly dedicated to your clients and do an incredible job! Now, as I'm leaving them due to a move to another country, I want to thank them again for their dedication and help in completing and transferring my funds. I have no words to express my gratitude! All the best to each and every one of you, and of course, to the entire company.
8 januari 2026
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello Doina,
Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you felt supported throughout your journey with us. It’s been a pleasure assisting you!
Kind regards,
Collegia Pension Team
Great support
First time using a PAYE software and the customer support in setting up and then when running my first Payrolls was brilliant. So helpful and supportive.
10 december 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Jason,
Thank you so much for your kind review. Our team is always ready to help you.
Best regards,
The Collegia Team
Thanks for the excellent service
Thanks for the excellent service. Indeed, collegia has a good reputation and competent staffs that can be relied on.
29 november 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Sunday,
Thank you so much for your kind review! If you have any suggestions for improvement, please contact us directly, we value your feedback and will consider it as we develop our platform.
Kind regards,
Collegia Pension Team
Great provider!
I became a member of Collegia after starting my current job and wanted to transfer my pot over from my old pension provider. They were friendly, co-operative and helpful throughout the process and got it done in a short time. Thank you Collegia!
20 november 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi Ben,
Thank you so much for your kind words! Our team is always ready to help you.
Best regards,
The Collegia Team
Great service from Lívia
Needed account support using the online chat service. Lívia was supportive, clear and efficient. Very happy with their service :)
20 oktober 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello,
Thank you for your kind words! We’re glad Lívia was able to assist you quickly and clearly, we’ll be sure to share your feedback with her!
Kind regards,
Collegia Pension Team
Is a joke
Is a big scam I still waiting for transfer from them to my provider and still say
The last payment was made in August, which triggered the government contribution shortly thereafter. This contribution may take up to 30 days to be processed.
And we have 17/10/2025
17 oktober 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hi there,
We’re sorry to hear about your frustration. As we explained, your employer made the last contribution on 14 August 2025. This triggered the Relief at Source process, where HMRC adds the government tax top-up to your pension. HMRC schedules these payments approximately two months later - in your case, 21 October 2025 - in line with their standard procedure for all pension schemes.
We understand waiting can be frustrating, but please rest assured your funds are completely safe and the process is moving as expected. As soon as HMRC releases the payment, it will be transferred to your chosen provider.
If you’d like, we can provide a written confirmation of the timeline for your records. Please reach out to us at hello@collegia.co.uk and we’ll be happy to help.
You can find HMRC’s Pension Scheme Administration Manual relevant reference in the Interim Claim part of this link: https://www.gov.uk/guidance/pension-administrators-reclaim-tax-relief-using-relief-at-source
Kind regards,
The Collegia Team
Always excellent client support.
Always excellent client support.
Fast response time and always proactive in finding solutions to the problems.
30 september 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello Barbora,
Thank you so much for your kind words. Our team is always happy to help!
Best regards,
Collegia Pension Team
Great Experience
Collegia are a really easy company to work with, Ric is always so professional and deals with any queries swiftly.
10 september 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello,
Thank you very much for your kind review. Our team is always happy to assist you!
Kind regards,
Collegia Pension Team
So much better than IRIS
Changed both of my companies to this Free Payroll from IRIS this year. It's a very intuitive payroll and pensions package and I have found it very easy to use speaking as a small company director and not a payroll person. The staff like it, emailed payslips and their own login. The auto enrolment feature for their pension packages has helped both the company and the employees as it's smooth, not clunky and overbearing. In a nutshell just so much better than IRIS (and NEST)
27 mei 2025
Review zonder uitnodiging
Antwoord van Collegia Pension
Hello,
Thank you so much for your kind review! Great to hear the switch has made things easier for both you and your team.
Kind regards,
Collegia Pension Team
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