French Toast Reviews 

I would give zero stars if that was an option. I have had multiple negative experiences with this company. I was waiting on an order to arrive for multiple weeks and finally contacted customer services over chat, only to be told that the order had been cancelled weeks ago due to items being out of stock. I was never notified of the cancellation, or told that the items were out of stock. Customer service is difficult to work with. They do not cancel orders once placed, even if they haven't shipped yet. The fit of the clothing is not good for taller kids either - the pants are too short and wide, even the slim version. I would not be using this company if our school didn't require it. Very unhappy customer.

French Toast is a horrible company that refuses to correct their errors if an item is embroidered. I placed an order over the phone with a customer service representative who for some reason, submitted my order with incorrect sizes that I did not request. I called to let them know this, and they did nothing and still sent me the incorrect items. Now they refuse to refund me or send me the items that I ordered. I will have to submit a credit card dispute just to get this rectified. So buyer beware, they DO NOT CARE ABOUT CUSTOMERS OR CUSTOMER SERVICE. You might order uniform shirts for your son and if they send you girls dresses, Oh Well! You get to pay for them and like it apparently. And no, you can't send them back, and no, they will not send you the items you actually ordered and paid for. Once they have your money, you are OUT OF LUCK!!!

What a terrible company with terrible service!!
I ordered my children's uniform here. (Not by choice ,of course, we have to, because our school doesn't give any other option.) After order is complete I received confirmation email. Then I realized that billing address is correct but the shipping address is not!! I immediately called the customer service to inform the mistake that they did. Representative told me that once order is placed they cannot change it. I should call the courier and find out if they can do anything. This response really pissed me off. While it's their fault why should I do all these to fix it. Then she put me on hold to talk to her manager. Once back she informed me that they'll fix it and then send me a new confirmation. All these happened within around half an hour. So order is still very fresh and should be an easy fix, I thought.but I am mistaken.
Later on the email I received tells me the same nonsense that they cannot do anything. Can you imagine? The representative openly lied to me and they're not willing to fix the problem that themselves caused. Such incompetent companies should be forced out of business.

I ordered my daughter uniform on here to mind you it was available on the website a week later I got a email saying it was canceled didn’t say why or for what for. The website i ordered it from did not say out of stock so I had to call customer service and they didn’t even know why my daughter order was canceled. All they say was I will get a refund that was it. Now they saying sorry for the inconvenience for that a email was sent no I received it today saying it was not available Not good business. As a Parent I will not do business with this company any longer for they lie and cover they tracks up

Gave me girl uniforms when I ordered boys and then said "we can't process a return because it's our busy season" when it was their fault. Horrible!!! Schools need to stop their contract with this horrible service

Worst customer service experience you can ever had. I placed an order for my son uniform. On their website 3-7 business days is free shipping. they still charged me. I contacted customer service, no help I was told the free shipping is only apply when your purchase is $50 or more, but my purchase was for $67 and still get charged for shipping and handling. the following day I received 2 new emails from them with 2 new charges that I didn't make. I called them spoke with Jasmine, she told me we updated your order to avoid the shipping fee. With that update there was two new charges, I asked to please cancel these orders, she stated that the orders cannot be cancel. I requested to speak with a supervisor, I was on hold for 45 minutes in 35 seconds, she came back sorry the supervisor is not available for me to call back and she hang up the phone. they charged me $228.38 for 1 PE uniform, a pair of pants and a polo T-shirt.

I would give them a Zero if I could.
I received an email saying "We are putting the final stitches on your order." And in the email there was a link to check on the status of the order. Clicked on the link and saw the entire order cancelled. Called customer service and they told me they ran out of a couple of items on my list and they decided to cancel my whole order. OF course no help from customer service. And still no official email saying my order is cancelled.

When I placed my order it reverted back to an old mailing address and I immediately tried to reached out to customer service and they told me it could not be changed, the only thing I could do is reach out to the carrier to have them delivered to my new address. This is not the first bad experience I have had with them I should have just gone with another company.

Let me start off by saying that I would give this company a zero star if it was possible. Last year I ordered adult small polos for my daughter and they were actually too big for her and we had to try to shrink them. So this year since she had grew a little, I ordered the same size.
I received my six long sleeve polos, and they are huge. So big that there was no way she can tuck them into her pants. They were way bigger than last year’s.
On closer examination, I realize that they were adult men. My husband is a size medium and he tried them on and they were too big for him. I went back to the site to see if I had failed to select female, but there was no option for male or female on their site when ordering.
I immediately called customer service and told him that they had sent me men’s size and it was absolutely too big for my daughter.
Of course, they did nothing and informed me that I was stuck with it because it had a logo on it. I must say that the customer service representative was absolutely rude. I waited a few days and I called again to try to get a different customer representative and it was the same response. This customer service representative was also extremely rude.
She even went so far as to lie and said that the year before I did not order the same size. I told her I still had that order receipt, and I could prove that it was the same size I ordered the year before. She proceeded to lie even more by insisting I did not.
I spoke to a few other parents concerning the size being way too big, and every one of them said they had problems with the sizes they order. And unfortunately, every one of them said that customer service did nothing to help them and was also extremely rude.
We should not spend over $100 buying uniforms that does not fit because their sizes are incorrect. We need a uniform company that is not rude, inconsiderate and in accurate.
Reading all the other reviews, I am very surprised that the school has not intervene in this matter. The school needs to do something about this. They need to change companies to provide us with better customer service.
I would advise any new school looking for a supplier for uniforms to not consider this company.

Very horrible customer service they lie to their customers. I ordered clothes for my son but I had to return them because I ordered the wrong size. I called customer service and they told me that I could make the change with them on the phone and they’ll will send the new order so I did. Low and behold I waited for more than a week for my order. When I finally call them back they said they issued a refund. I told them that is not what I wanted I just wanted the size to change. So they said that I will have to reorder and then they will adjust the price to match the previous order. Total lies. I had to pay more money for the same items. Please people don’t buy from French toast.

Never buy on this website you are gonna get mad. Prices to expensive and the products are bad quality. I paid 30$ for a polo Shirt for my 2 years old boy. A polo that cost around 3$ wholesale and the embroidery is poor quality as well. French toast is making tons of money off poor parents. Shame on you French Toast.

They charged me for shipping when they were not supposed to, and refuse to refund the money.

I ordered 7 monogrammed school shirts on 7/28/22. It’s now 10/17/22 and I have never received them. I’ve been going back and forth with customer service for weeks who also refuse to give me a refund because the shirts were monogrammed. Last week when I spoke with a “supervisor” I was told I’m waiting on a tracking number. I don’t have that either. I’m disputing the charges with my credit card and reporting this company to the BBB.

Awful/no customer service. I ordered two skirts, but when they came in, I found them to be the wrong size. I tried to go through their online returns form, but it didn't recognize that my order had shipped. On the invoice, the space where the return prepaid label is supposed to be was empty. I then wrote them a detailed email but they never replied.
About a week later, I checked my order number again to see if they finally recognized it as shipped, but the order had vanished altogether from the site. I have the confirmation email, two skirts and an invoice, I can promise it exists. By the time my tiny-waisted child can fit into those skirts, they'll be too short.
If I ever want this brand again, I'll do it in a box store, never their website.

I paid $26.72 for a toddler monogram uniform polo shirt for French Toast.

The monogram was done so tacky, distasteful and cheap. It was oval and puckered all around , hence itching my 4 year old toddler. It was NOT stitched neatly around the shirt. Looked not classy.

It was terrible service at customer service when I called. They asked me to write an email to another department.

French Toast, in my opinion is over priced and service is terrible !

I've had this issue since August. Their communication with customers is horrible. I had to retell the situation every time I called or sent an email to them. All of this only to find out they do not honor their free exchange program and do not accepts returns or exchanges. They have horrible reviews through other sites. I do not know why my child's school chose to partner with their company. You can easily find other reviews through US-reviews and pissed consumer.

Horrible experience. I ordered uniforms on 8/2/22 today is 9/14/22. I haven’t received my order and cannot get a straight answer as to when to expect it. I have spoken to 3 supervisors to no avail. The warehouse which is apparently located in VA seems to be a black hole. No one is giving me a straight answer on when to expect my order.

Shirts and pants ordered on Amazon fit great. Blazer and tie ordered from French Toast. Size 12 blazer fits a little snug on my kid. If I order from them again I will have to order 2-4 times bigger.

Worse experience ever. I never had to wait that long for 4 polos for my son. They don't care about it and they keep saying I will get them and they can't do anything because I asked for embroidery. After a month, I am still waiting for my son's uniforms. Also, they sell on Amazon and Walmart way cheaper than the French toast website.

I'd give them a zero for their horrible customer service if I could. Once you click submit when ordering, just know you're not getting a refund/return under any circumstance. If you ask to escalate, and point out all the reasons why you need to speak to someone higher up, you won't hear from them. They do not respond to customer service emails within the timeframe posted on their site. Zero communication from the company on the status of your order. You pay and then cross your fingers your order will arrive in 2 months (literally). Over priced for the quality of the clothes. I will never order from here again.