French Toast Reviews 

I signed up for their 20% discount when email provided and received a code via email. I attempted to use the promo code in the checkout cart as well as during payment without success.

I contacted the company to ask for assistance on why the discount code they sent me was not working.

The company replied stating the discount included in the price. Which makes me wonder why send a coupon code in the first place.

If I wasn’t FORCED to use this company, I wouldn’t.

Aside from the uniforms taking 8 weeks to get to me. Just after one wash, the embroidered stitching is already falling out.

If I could give negative starts I would. Unbelievably slow! I order 5-6 weeks before school is about to start and still my sons has no uniform first 2 weeks of school. Should I start ordering a year ahead? Are they embroidered by hand and not machine?? It’s horrible

I don't right reviews often but today is the day that will change. ALL i can say is JUST DISGUSTING. I ordered my uniform of $290 23 consecutive business days and I still haven't received them. I have called nonstop and got the same answer from every rep "usually it should take 12-14 days to be made and shipped. OKAY. now its been 23 and I'm scared that I have been scammed or completely RIPPED OFF. I am a 8th grade student. This is MY LAST YEAR. school starts in ONE week and I complain to them about this all the time. They DONT care.. like AT ALL. Every rep that I spoke to sounded uninterested of me LITERALLY stressing tf out. One even ignored me & acting like they couldn't hear me. Just RUDE and straight UNPROFESSIONAL. I'm glad this is the last time I have to order from them.. this being my last year in middle school. I'm so so so disappointed with the way they LIED on their website and especially LIED online. Don't order from them unless you want to straight LOOSE your mind. One rep on the phone told me I would get it by the end of the week.. LAST week. It is now TUESDAY. If I DON'T get my uniform by the end of this week. Im calling. Im DONE being nice.

ABSOLUTELY HORRIBLE! Every year it’s the same thing DELAYED SHIPPING. I guess I’m the fool for thinking they’ll do better. Took well over 45 days to get my order and once it was finally received, I had a partial order. They claim some of the items were out of stock when it was time for shipping. Of course it’s out if stock now, look how long it took to ship. Now I placed another order for uniforms and they keep pushing the delivery date back. By the time I receive the order, the school year will be over.

If I could give them no stars I would. I placed an order on 7/27 with multiple items that consisted of shirts, pants, a vest, and some shorts. On 7/31 I received the vest only. I waited a couple of days and received nothing else. I reached out to French toast and explained that I only received a vest and the tracking information said that it was delivered (whole order) and the post office said they delivered 1 package. I stated that the invoice in the bag was only showing the sweater. The lady apologized and said she would get my order back out and I will get an email with tracking info when it ships again. After 4 days I called back and they told me a case has been opened and it will take 14 days. I said okay and gave them the 3rd degree. I called back after 14 days to only be told NO you have to wait 14 “business days”. I was livid because I feel at this point I’m getting the run around. I said give my money minus the vest or reship the remaining clothes! He said he had to talk to his supervisor. I said I want to talk to him. I was put on hold back and forth for 30 minutes to never talk to anyone! The rep apologized but it was nothing he could do. I said so please tell me when will my actual “14” days be up? He said 8/24. After I hung up with him I sent another email threatening to involve a news outlet or someone to shine light on my treatment. They finally responded back to my 1st email to tell me they apologized and are looking into resending my order and I will receive an email with tracking when it does. This is on 8/25. I called back today 8/28 to see if it has been resolved and shipped back out. The rep had to reach back out to her supervisor and she said I hope you get a good response because I see how much you have called. After 2 minutes she came back to the line to apologize and say that no one has worked my case but it was still open. I said so basically still no resolution on my clothes or my money. It’s a whole recession out here and French Toast is basically taking money and not resolving problems with their order! I have received tons of emails about “sales” but almost a month now and all I have is a vest and was charged $110!!!! This is ridiculous!!!

The absolute worst company to order uniforms. Continue to lie about delivery/ shipping time on their website. Don’t believe it l. I ordered on July 21st. Also asked to have address changed on august 2nd but was told no because it was too far along in the process. Today is august 26th. All customer service can tell me is that it’s at the warehouse. But is it really? No clue when I’m getting items I’ve already paid for. No remedies offered by company at all. Already in school with used uniforms that don’t fit.

My order was not delivered per the time specified on their website. Then they sent a sweatshirt when my order consisted of five polo shirts. When I called customer service, I was put on hold for 40 minutes and told that my order would be there in 3 days. My order never arrived and I wasn’t sent any type of email correspondence saying that my order had even been shipped so I emailed customer service and they responded with an email previously written that they sent to hundreds of customers about embroidery being a process that cannot be rushed. I still have no information on when my order might arrive.

Ordered my kids uniform a month ago and i have not received my order yet. They don’t care customer satisfaction. All they care is about money. They said all I can do for now is just waiting…. My kids school have already started yesterday.

I can’t believe you have to pay a fee to return something to French Toast! I couldn’t figure out why I wasn’t refunded the whole amount, I called and was told there is a fee for a return no matter what. I paid over $10 to ship it back because there was no return label attached! Plus charged a fee of 13.03!!
Not ordering it from this company again!

I came on here to leave a review and seen the other tons of bad reviews!! customer service is no help at all!! They say easy returns when that is not the case at all...Ive been trying to return uniform pants for 3 weeks and they all tell you the same thing a return label is on the way!! I believe they tell you that until your 30 day time period is up and they can no longer refund you!! Unless you want to be stressed out do not shop with them!!!

Absolutely terrible! Bought shirts because online it said “in stock,” and all over the website it says will ship in 2-3 days. Well my item never shipped. Days, weeks passed every person I spoke too didn’t know what happened or where the shirts even were. Finally, after 3 weeks they’re willing to give me a refund. It’s been 5 days and still no refund, currently on the phone with them and their hold times are long. Will have to dispute with the bank. Super unacceptable, my child did not have the adequate uniform to wear for the first day of school, I had to buy used (which is ok). I won’t buy from them, and I suggest you don’t either unless you want to deal with these kinds of issues.

Worst experience ever! I ordered uniforms on July 6,2022. One rep told me they would be shipped the following day on 6/29/22 which was untrue. Another emailed and said they were in embroidery, could take 10-15 days then another sent me an email last week saying they were in embroidery and could take 15-20 days. They cannot give me a straight answer of when my kids would have their uniforms. I am borrowing a used uniform from the school and washing it daily. This is ridiculous and I will never order from this company again. I would encourage any prospective buyer to buy from a different store and see about getting them embroidered locally if needed. Not only is is cheaper but it would be quicker. French toast has terrible customer service and do not hold their own policy of 3-5 day shipping. We have not been sent a single item or given an answer as to when my order would ship and it’s now been well over a month of back and forth with them. Save yourself the headache and Do not order from FrenchToast!!

So far very bad experience with ordering with Frenchtoast.com. they have good quality clothes, true. But I'm still waiting on my embroidered school uniform order and I needed it a week ago. Trying to get through to ask about it for the third time in a month and I feel like I'm on hold with the IRS!!! Never will I ever order from them again. I have two other options to order from and one of them will get my business from now on; not french toast!!!

If I could give French Toast no stars I would. They completely messed up my order and put wrong logs on them. When I called and complained all I got was sorry. I did everything they asked to get full refund and they refused to give me my money back. On top of that I had to go buy new shirts. Very unprofessional and shady do not use.

Ordered my kid’s school shirts a month ago. Two weeks later I called and they had not been shipped but they promised to send them by the next day. Two more weeks later I called again and… they have not been shipped! AGAIN! My kids have school in two days and there’s no uniform for them! Plus they told me that I need to wait 5-8 more days for them to “review” the case! At this point I need them sent overnight! But, that was not an option. Customer service was fatal and it took me 40 min to get a hold of someone. I am so upset.

Horrible company! I’m so pissed that my daughter school switched uniform company’s. I never had this issue with uniforms. French toast does not meet your needs. Ordering uniform which came way too big. Having too call over 20 times too received a return label, because they don’t send one in the box. Too speak to a representative and Every customer service person I spoke too, said different things. You have to wait 7-10 business days for a return label, Not happy. Now let’s see how long it takes for me too receive my refund. The quality & material is cheap. Success academy has to do better.

My sons school Success Academy changed companies to French Toast and this has been the worst experience in my life, I received the package in a timely manner but the clothes are cheap and thin and sizing is different from what Im used to ordering. I tried to go online to print a shipping label and I receive a message stating my items were not shipped so I cant get a label, I call to then hear a Emailed label will take 7 to 10 business to receive Never in my life heard nothing like it. I called since August 4th and no label, spoke to 7 different representatives to hear that my ticket wasnt even opened for them to process the return label and my son starts school on wed August 17th, disgusted with this place and lack of communication. The representatives all lack sympathy and dont want to help especially the men. And they can never connect you to a supervisor apprently they cant get in touch with one, such liars. I pray this changes or I will have to switch my son school I will not deal with this with incompetent people.

My son's school changed uniform companies to French Toast and I am not happy. I received my order in a timely manner however I do not like the material, it looks and feels cheap. The sweater is the worst, after a couple washes it's over and the prices are not worth it. I will not be purchasing anymore uniforms from this company.

I ordered 8 shirts with the school logo on them in the wrong size. When I called to exchange them, customer service told me they could not take them back because of the logo. I even asked if they had some sort of program where they exchange shirts of the wrong size. The answers was no. French toast needs better customer service standards. All I wanted is the right size shirts after paying for them so my daughter could wear her shirts to school. Now I’m stuck with 8 unopened shirts that don’t fit her.