If I could give zero stars I would. This interaction has been horrible from start to finish. They advertise a sale on their website, then they didn't honor it during checkout. When I contacted them... Toon meer
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This below is the review I wrote that was suppose to show on their site. It never did. “ First of all, I love the quality of this piece I got the. Four Diamonds Side-Set Seam Ring Hoop 14K Yellow... Toon meer
I put a rush order in and received all five pieces in prime condition and looking most excellent in under a month(less than a week before Christmas!!!)! They are external thread, which after hours of... Toon meer
Bedrijf heeft geantwoord
Beautiful work per usual I got the 2.5 bezel set diamond’s for my lip I love the way they shine they are very beautiful diamond’s I cannot wait to get the bigger diamonds the 2.5s are perfect size for... Toon meer
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Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Freshtrends Online Body Jewelry store offers Tongue rings, bellybutton rings and all your body jewelry and piercing needs at discount prices.
Contactgegevens
Verenigde Staten
- www.freshtrends.com
3,5
Gemiddeld
59 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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If I could give zero stars I would
If I could give zero stars I would. This interaction has been horrible from start to finish. They advertise a sale on their website, then they didn't honor it during checkout. When I contacted them regarding this, they promised a refund of the sale discount and claimed this was an issue with my timing to checkout. However, this is bogus because the sale is STILL listed on their site. They are scamming people. Despite this red flag, like an idiot I moved forward. It took a week for the promised refund to be issued. Then I inquired when my item would ship. I was informed it would be A MONTH. So now I'm floating them $400 for a piece of jewelry that I don't have in hand because they charged my card immediately not when they ship. When I asked to cancel and for a refund they claimed that I would have had to do so within 72 hours and refused. NONE of these policies are on their website. No FAQ, nothing. This company is a joke, scam and has TERRIBLE customer service. Avoid them at all costs and take your business to a legitimate jewelry store!
20 april 2026
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Hello Elizabeth,
Thank you for taking the time to share your concerns. I’m very sorry this experience has been frustrating, and I’d like to clarify a few points to ensure everything is fully transparent.
Regarding the discount, we did process the **15% welcome promotion refund the same day it was requested**. Any delay in seeing those funds would be due to your credit card provider’s processing time. As noted, our system allows **one discount per order**, which is why an additional promotion could not be applied.
In terms of production, all of our pieces are **made to order**, and the item you selected is listed on the product page as **“Ready in 1–2 weeks.”** We do collect payment at checkout prior to production beginning, which is standard for custom-made items.
Our **cancellation policy** is outlined on our website, including the 72-hour window:
[https://www.freshtrends.com/pages/return-policy](https://www.freshtrends.com/pages/return-policy)
You can also find additional details in our FAQ:
[https://www.freshtrends.com/pages/faq](https://www.freshtrends.com/pages/faq)
That said, we understand your concerns and, as previously communicated, we are making an **exception to cancel and fully refund your order without the 5% cancellation fee**.
We do our best to be as clear as possible with our policies and timelines, and we appreciate your feedback as it helps us continue to improve.
Please let me know if there is anything further I can assist you with.
Kind regards,
FreshTrends Customer Care
My review never showed up on their site.
This below is the review I wrote that was suppose to show on their site. It never did.
“ First of all, I love the quality of this piece I got the. Four Diamonds Side-Set Seam Ring Hoop 14K Yellow Gold / 16G / 5/16" (8mm). It’s sturdy and has a beautiful sparkle that is both dainty and classy all the same time. However, I haven’t managed to actually wear the piece ever since I got it two weeks ago. I cannot find where it comes apart/opens and I don’t want to bend it out of shape or damage it. My vision is not the greatest and I wear longer nails and since this is supposed to be tiny (nose ring) to begin with it has been next to impossible for me to figure it out on my own. I am taking some of my other fine jewelry for cleaning and I’ll ask someone there to help me.
If you have bad vision or longer nails, keep all of this in mind. I did read prior to purchase that this did not have any clap/click closure and one of the reviewers mentioned the issue with that. I just did not know I would have so much trouble with it. Given the price and how excited I was to get it it’s disappointing. I was planning on buying the white gold version as well but now I’m not so sure I will since I’ll always need someone’s help with it. ”
26 maart 2026
Review zonder uitnodiging
Beautiful work
Beautiful work. The materials and craftsmanship are top notch,
23 maart 2026
Review zonder uitnodiging
Beautiful jewelry
Good customer service. They reach out to make sure you ordered the right size since the jewelry is custom made. I was worried about my sizing, but it was the perfect size for my vch piercing. The piece is very comfortable for everyday wear.
3 februari 2026
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for sharing your experience! We’re glad our team was able to help confirm sizing and give you peace of mind. Hearing that it fits perfectly and feels comfortable for everyday wear truly means a lot to us.
FreshTrends
My first clit ring
The quality is great, something I will keep forever. The fit is perfect and lots of compliments. Looks sexy and feels good.
11 februari 2026
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
We’re so happy you love it! Thank you for sharing—your feedback means the world to us.
FreshTrends
The piece is gorgeous
The piece is gorgeous, and the diamond is perfect. I've lost jewelry twice before when it fell out. The fit is exactly what I need and the piece is secure.
28 januari 2026
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
We’re so happy you love it! Thank you for sharing—we’re glad it feels secure and fits perfectly.
FreshTrends
Ordered from them on 12/1/25
Ordered from them on 12/1/25, was aware that during holiday season, and it being a hand crafted jeweler it would take longer than what was stated on there website for the product at 1-2 weeks. I gave 3 weeks as leeway. I still do not have the product I ordered, it hasn't been shipped or even in the process of being shipped. And its been 6 weeks.
I could forgive the issue if it wasn't for them stating even after waiting 6 weeks they would have to extend another 12 business days (2.5 weeks) because it didnt meet there standards during there quality control. Of which i'll call bull on.
It may seem silly to write a bad review on this but ill give a small background, ive ordered gold jewelry before online, my wedding ring was a custom made piece from Israel as well as my wife's, both of which ordered near Christmas time as well, mine was prepared and shipped in 3 weeks hers in 4. Again, custom made. And this other shop claimed it would take longer due to the nature of the pieces. AGAIN, not a product that they have a previous design plate for, but made custom.
This company, fresh trends, has stock for all there products. What I mean is even if it made by order, they already have the design drawn up and it just needs to be made and tested from there. I ordered a barbell, a literal straight rod with a few middle bezels. Not something with like golden vines coming out and flowers blooming but literally a straight bar. Not only that but to claim 2 weeks and take 2 months, I will not be using there shop again. I will be steering clear of them from now on.
They will not last if they plan on falling way short from there claims they post.
(Update: They'll post there response publicly but will not respond to my emails or answer there phone over order cancelation, during business hours)
10 januari 2026
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you for sharing your feedback. We understand how frustrating extended production timelines can be and appreciate the opportunity to clarify what occurred.
The item ordered is handcrafted fine body jewelry, and while the design itself may appear simple, these pieces require precise fabrication and multiple quality checks to ensure safety, durability, and comfort for body wear.
On January 9, the piece did not pass final quality control due to a small dent in the setting. Rather than ship a piece that did not meet our standards, it was immediately sent back to our jeweler for correction. While the typical turnaround for a quality-control correction is 10–12 business days, we escalated this as an urgent priority to minimize further delay.
We understand the comparison being made to other custom jewelry experiences; however, fine body jewelry has additional considerations beyond standard jewelry, including fit, balance, and safety for long-term wear, which can extend production time.
We appreciate the customer’s patience and remain committed to delivering a piece that meets our quality standards rather than rushing one that does not.
— FreshTrends Customer Care
Low profile diamond nose studs
I bought two low profile diamond nose studs and they are beautiful. I love wearing studs in my nose but most I have purchased in the past sit too high. I also appreciated receiving a care guide and prompts if I wanted to have a size consultation.
16 december 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for your lovely feedback! We’re thrilled to hear that you love your low-profile diamond nose studs and that they sit comfortably just the way you were hoping.
We’re also glad you found the care guide and sizing consultation prompts helpful — our goal is to make sure every piece fits beautifully and is easy to wear.
We truly appreciate you taking the time to share your experience and look forward to creating something special for you again.
Warm regards,
Dawn
2.5s bezel set
Beautiful work per usual I got the 2.5 bezel set diamond’s for my lip I love the way they shine they are very beautiful diamond’s I cannot wait to get the bigger diamonds the 2.5s are perfect size for the lip I just like stuff that stands out a lot more that’s why I look forward to upgrading in a few months or so:)
22 december 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for your kind words! We’re thrilled to hear how much you love your 2.5mm bezel-set diamonds — they truly are a beautiful choice, especially for lip jewelry. ✨
It means a lot to us that you’re already looking forward to upgrading in the future. When you’re ready for something with even more presence, we’ll be happy to help you find the perfect larger size that really stands out.
Thank you again for your continued support and for trusting us with your jewelry. We can’t wait to create your next piece!
I put a rush order in and received all…
I put a rush order in and received all five pieces in prime condition and looking most excellent in under a month(less than a week before Christmas!!!)! They are external thread, which after hours of effort, I gave up trying to put em in myself and had my piercer grr over the drops and efforts necessary to get the tiny thread in the tiny hole precisely. If I am putting gold in my face why not pay someone else to do it. I am a great big ol fan of having the 14k pieces. Big confidence boost and feels all around. Thank you!
19 december 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for taking the time to share this—what an amazing review! We’re thrilled to hear your rush order arrived in time for Christmas and that all five pieces arrived in perfect condition. ✨
You’re absolutely right—those tiny threads can be tricky, and having a professional piercer handle the installation is often the best (and least stressful!) option, especially with fine 14k gold jewelry. We love hearing that wearing solid gold has given you such a confidence boost—that’s exactly what we hope our pieces do.
Thank you again for your support and kind words. We’re honored to be part of your jewelry collection and look forward to creating more pieces for you in the future!
They accommodated my custom request!
I wanted to upgrade an earring I liked to rose gold and diamond. They offered a custom option and made it happen. Didn’t take long and I was very happy with the result.
21 november 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for sharing this! We’re so happy to hear that the custom upgrade to rose gold and diamond turned out exactly as you hoped. 💖✨
Creating custom pieces like this is one of our favorite things to do, and it means a lot to know the process felt smooth and timely for you. Thank you for trusting us with your vision — we’d love to work with you again anytime you’re ready for your next upgrade!
Absolutely love my clicker
Absolutely love my clicker! It is the perfect size and was easy to put in. I would definitely buy again!
5 november 2025
Review zonder uitnodiging
Not real gold.
I bought my fiance a diamond rose gold nose ring a couple years ago. The diamond recently fell off of it and we took it out of her nose to look at it and the nose ring is a silver metal that is tarnished black now. Is this not real gold? I don’t even think it’s a real diamond if the stud isn’t real. A small nose ring for $395 should be real gold and diamond. The order was under Amber Binkley.
10 november 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Hello Charles,
Thank you for reaching out, and I’m truly sorry to hear about the issue with your fiancée’s nose ring. I completely understand your concern regarding the diamond and the discoloration you’re seeing. We guarantee our pieces are all solid 14K gold, not plated and contain zero nickel.
There are a few reasons why genuine gold jewelry may darken over time:
Overheating During Sterilization – If the jewelry was autoclaved, flame sterilized, or exposed to high heat (above 450°F / 230°C), the alloy metals or solder joints can oxidize, creating a darkened appearance. Gold itself doesn’t tarnish, but the small percentage of other metals in the alloy can react under those conditions.
Exposure to Harsh Chemicals or Saltwater – Contact with strong cleaning agents, bleach, or saltwater (including sweat) can cause surface reactions, particularly near joints or thin areas.
I attempted to locate your order but wasn’t able to find it in our system. To better assist you and offer a resolution, could you please provide either your order number or the name and email used at checkout? Once I have that information, I’ll review your order details and reach out with next steps.
You can reply directly to this email or contact me at support@freshtrends.com
. We truly appreciate your patience and want to ensure you’re taken care of.
Warm regards,
Dawn
FreshTrends Fine Body Jewelry
I have purchased several nose rings…
I have purchased several nose rings from this company for myself and a family member. I have never been disappointed. I received exactly what I ordered and expected. Way to go, FreshTrends!!!! They have mastered the nose rings!!! Very unique designs and the diamonds are gorgeous!!!
22 oktober 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you and your family have enjoyed your pieces and that the designs and diamonds have lived up to your expectations. Your continued trust and support mean the world to us — it’s clients like you who inspire our team to keep creating unique, handcrafted fine jewelry.
With gratitude,
The FreshTrends Team 💎
Ordering jewelry.
I always love ordering from this company as they are very good at what they do. The quality of everything that I have bought so far is excellent and very sturdy. I whole heartly recommend them for all of your body piercing needs. In total I have bought about 14 pieces from them and love everyone.
9 augustus 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for your continued support and kind words! We’re thrilled to hear that you’ve loved every piece you’ve received from us. Knowing that you trust our quality and craftsmanship truly means the world to our team. We look forward to creating many more beautiful pieces for you! 💎
Warmly,
The FreshTrends Team
Fern climber earrings 14kt white gold
Beautiful earrings and well crafted. Will purchase from Fresh Trends again. It took 6 weeks so plan ahead and be patient. Dawn was always quick to respond to my questions
19 september 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for your kind words! ✨ We’re delighted to hear you love your earrings and that our team was able to support you throughout the process. We truly appreciate your patience with the custom timeline and look forward to creating more beautiful pieces for you in the future. 💎
Warmly,
Dawn & the FreshTrends Team
I ordered an earring for my forward…
I ordered an earring for my forward helix piercing and it was exactly what I was looking for..I love it!
4 augustus 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
We’re so happy to hear your new earring was exactly what you were looking for! 💕 Thank you for sharing your experience—we love knowing it’s a perfect fit for your forward helix. Enjoy your beautiful piece!
– The FreshTrends Team
5 stars
5 stars
"Fresh Trends exceeded expectations! Best customer service ever and my customized nose ring is PERFECT – highly recommend!
16 september 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Thank you so much for your wonderful feedback! 💎 We’re thrilled to hear that your custom nose ring is perfect and that our team could provide the level of service you deserve. Your recommendation means the world to us—we look forward to creating more beautiful pieces for you in the future!
Warmly,
The FreshTrends Team
Disappointing experience
I do like their jewellery designs. I have bought quite a few over the years, and one of them is still good. Others fell apart. The problem with this business is that they only publish good reviews, which I have left in the past, but not the bad reviews, which I have also written. Hence, I am writing about my disappointing experience here. It's hard enough ordering from Australia, as the shipping costs about $50 and takes a month. Whenever you make an enquiry, they send you a generic email, which often doesn't address your question. I just got a piece of jewellery back from them that I returned for repair and alteration 6 months ago (paying extra for this too), only to find that it's not what I ordered.
5 september 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Hello Junko,
We’re sorry to hear about your disappointment. At FreshTrends, we take every concern seriously and work hard to make sure our customers are happy with their jewelry. While our policy doesn’t allow refunds on custom fine body jewelry, we did replace your piece at no cost to you, as we wanted to make things right.
We understand that international shipping can take time and be costly, and we truly appreciate your patience. We’ll continue to review our processes to ensure our communication is as clear and helpful as possible.
We value your long-time support and your feedback, as it helps us improve both our service and our jewelry. Please don’t hesitate to reach out directly if you need further assistance—we want you to love every piece you receive from us.
Warm regards,
FreshTrends Customer Care
This company is a scammer!!!!!
This company is a scammer!!!!!! You can do a fitting for your piece and they still don’t get it correct!!! What’s the purpose in the fitting? Use any other company but I would stay away from this company, called Freshtrends Body Jewelry!!!!!!
17 juli 2025
Review zonder uitnodiging
Antwoord van FreshTrends Body Jewelry
Hello B Walker,
I understand your concern and wanted to reach out to you. I responded to your previous review with instruction to contact us so we can get this handled for you with a positive outcome.
I look forward to hearing back from you.
Regards,
FreshTrends
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