Frooition has excellent customer service! Their team is prompt, professional, and helpful, regardless of your level of technical knowledge. They take the time to answer questions and help you find sol... Toon meer
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Lees wat reviewers zeggen
Our designated web designer Andy Evans has been brilliant throughout the entire project - keeping us fully informed at each step - certainly made the whole process easy! Thank you! :o) As a new... Toon meer
These guys designed our eBay template. Once we were financially committed we were left high n dry! The template didn't easily function with our existing data. The effort taken to deal with th... Toon meer
With my limited computer experience, Frooition has shown great patience and been very helpful in answering questions. They have taken the time to walk me through the setup process. Highly recommend Fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Custom eBay design service for shop/store and eBay listings by Frooition.
Contactgegevens
Unit E, Silverend Business Park, DY53TZ, Dudley, Verenigd Koninkrijk
- 01384480810
- info@froo.com
- www.frooition.com
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An Absolute Excellent Service All Round!!
I have used Frooition to create a new shop template for my Ebay Shop. It has taken me a while to take the step, as there have been so many different companies offering this service. I came across Frooition and spent a couple of months going backwards and forwards deciding whether it would be right for me. I finally said yes and gave them the go ahead with the project. I am quite fussy in what I wanted and Frooition had a lot of patience and were only too happy to make the changes that I wanted, and as many as I wanted!
The end result is fantastic and has definitely increased not only the traffic to my Ebay Shop, but also an increase in orders. I am so pleased with Frooitions work that I am now also working with them on other projects. I would recommend them to anyone, if you are looking for a friendly professional service with outstanding results!
MBS-Books
Poor customer service-poor delivery WASTE of money
I was looking for a company to give me a fresh look to my ebay store Cash in the Closet. After reading all the rave reviews about Frooition, I was convinced this was a good choice for me. I contacted them with my exact needs "home page, listing template, about me page, shipping/returns page, consignment page" and immediately received lots of emails about the different packages I could choose from. The Top Seller package was referred to me. $2880-paid.
I filled out the web form and requested the custom items. Within days, I received two emails that the two custom boxes I requested could not be accomplished. Then, the first proofs for design came...they looked good but incomplete. I had specifically asked for informational boxes for consignment opportunities and sale items. Neither were there (did the designer even read the webform?) I tried to look back at my webform to see what I had ordered and there were no copies of it on "my account".
About a month later, I received notice that my design was finished and I approved the look for installation. It looked ok, but not all the links worked. I emailed customer support and they said it was my fault and I needed to email the designer to fix...ok? Did that-over a week goes by and still no fix.
Then, I was trying to work with them regarding my ebay listing template. I wanted the photos to be on the left and the description in the middle column.-I received an email that this would make it a "custom" template and that was not included in my package-really?
Also, on the template, the photos show up, but if there is only 3 photos, 20 photo boxes show up, only three populated with photos-the rest with error graphics. I email support and they blame the issue on my service provider (Kyozou), which they state on their page they are fully compatible with. "Contact them" they said-"we delivered on our end".
On top of this-the listing pages take over 5 seconds to load! How many customers can I lose in that time?! When I email support about this they state if it was slow, they would have heard about it by one of their thousands of customers. Here is a link to a review from 2009 complaining about the same issue: [external reference]
Well, after almost $3000, I am left with a semi-pro design that probably took an afternoon to create, that I can't even use unless I continue to pay them $30/month for slow "dynamic" delivery.
Ebay Sellers-I WOULD AVOID LIKE THE PLAGUE! Not only do they underdeliver, they use semantics to argue about what you purchased and receive. Poor quality, poor customer service. Waste of money.
Best decision we have made
After having had a look round the other companies that offer ebay store and listing designs we went for frooition and we were not disappointed.
[name] listened to us and gave us what we wanted in a very short time. The process was easy and painless. E-mails were answered very swiftly.
Our ebay store and listings now look very professional and we are noticing an increase in sales after only a couple of weeks.
Would we recommend frooition to others ? Certainly, but not to our competitors.
Looking forward to doing more business with them in the future.
THE ABSOLUTE BEST SOURCE FOR MARKETING YOUR PRODUCTS!!!!
The entire team at Frooition are the most helpful in start to finish marketing solutions. At every step of the way they are totally responsive in answering all questions in a timely manner. Concept to completion with open communication. An absolute perfect 10 out of 10 in our eyes.
Metrology Parts
Very fluent service and great design work by James Orton
Frooition are a fantastic company and I would certainly recommend them to anyone. I do fully appreciate that they are a bit pricey but you are paying for their service, software and their attention to detail. Andrew answered my initial call and helped me through the process up until he handed me over to our designer, James Orton. Both Andrew and James were extremely helpful and very efficient. We were very pleased with James' ebay design as we wanted our ebay store to reflect the design of our own website- he listened to our specific design requests and we only needed to make very minor revisions.
Thank you to both of you and to all of the Frooition team for your great work.
Mail Order Trees
Professional, brilliant work!
We were a little frustrated trying to find a great design company to help us out. Everywhere we turned, the prices were too high and the quality was not there. We were so impressed with the work completed by Frootion, we are re branding our entire online presence to match the initial work they did for us! We are very excited about working with them moving forward!
Perfect implementation and customer care
Frootion have delivered exactly what we have paid for. Great design, nice integration and a great listing tool to simplify the whole process.
Pricing whilst not cheap is realistic, very pleased and would recommend.
Professional company to deal with
Great company to deal with. Worked with me to create a really professional advert template and shop for eBay. Since going live the sales have increased by 20% so all is good.
6****** out of 5***** need one say more? :-) :-) :-) :-) :-):-)
After having read all the wonderful reviews about Frooition's great Product and Professional Team I can only concur. It's all TRUE! And more!! Just ignore the -ve reviews!
No need to look elsewhere. This is a one-stop-shop to catapult your e-store NORTH.
My e-Bay store sales have been heading that way since Frooition's Magic Touch-
abracadabra........
Great design, great service.. top company
We recently used frooition to design and implement a full branded store on the eBay platform. The experience was second to none, their design was clean and exactly to our specifications.
On top of that was the service, a direct contact, should anything be ammended it was done both effectively and efficiently.
A real pleasure to deal witha nd would recommend to anyone looking for a similar experience.
Top notch customer service and awesome design!
[name] and his design team has been very patience with us. We went though a handful of revision and is always timely and accurate.
Helpful, Efficient, Top Designers, Excellent Communication.
We decided as a company to get our eBay shop designed professionally and after speaking with [name] on numerous occasions we decided to go with Frooition. We are really pleased with the choice we made, [name] has been very helpful on the phone with our various requests. Our designer [name] was brilliant all the way through changing our design around on numerous occasions to get it just how we wanted it. We are really pleased with the finished product and we would recommend Frooition to anybody.
Many thanks to the Frooition team
Regards Matt Love (fixingsplus)
Great customer service
Had a good experience with this company and in particular my designer [name]. She did a great job with the design and completed everything that i asked of her. It took a few design revisions to get there but with unlimited revisions you can't go wrong.
Will deffiently use these guys again in the future.
Good service
Simon has just completed out second project, and although it's too expensive and we know this, they do get the job done.
Would use again as have done in the past, yes pricing could and should be better as they are limited in what they can give you due to FB / Ebay policy but they also have to make a profit!
Great Service, Great Design - Great Follow-through
Kudos to our designer [name] and the rest of the team. Frooition gets props from us because they didn't get discouraged when designing our store or slow down at any point. We submitted our request and what our general idea was to what we wanted in our store. When we received our first concept design it was not what we had initially envisioned. This did not stop Frooition. In fact it brought forth different design questions and suggestions. We tried and implemented their suggestions and are so excited with the results. Our store is amazing!!!
Changes have happened immediately and they respond quickly to our emails. Knowing there is a time difference has helped in knowing that responding in the morning to any design questions does get a very quick response from the team. In fact I feel very fortunate to have worked with Frooition and had someone to help guide me through some of the uncertainties that I did have regarding what flowed in the design and what was "fluff" and not necessary or functional for our e-commerce environment.
The design team has dedicated themselves to ensuring our satisfaction and we are beyond satisfied with the design work, the customer service and the overall professionalism of Frooition as a whole.
Great design from [name] our designer.
Our designer was [name], he did an excellent job with our template design, extremely helpful and co-operative.
Good communication throughout the whole process, [name] kept us updated at all times! Really pleased with our design and outcome.
The software is really good, allows the addition of promos in different locations and bulk revisions.
Professional designer and company.
Excellent customer service and professional work.
Our designer [name] has been absolutely great to work with, very understanding, and patient about all of our ides.
Every little details and requirements was regarded in a serious and professional way.
[name] has helped us to design and always tried to understand our needs and finally created the exact design as we wanted.
Must say that everything started with our sales rep. [name] which has never let us down and any problems or request he sorted in no time.
He was the one that gave us the first great impression, and he was also the one who kept us fully informed throughout the whole process, understood our needs, and was always there when to offer his full support when we need it.
To make it short: if everyone in frooition is good as those people, then you have nothing to worry about!
Doron.A
Phenomonal customer service and outstanding product.
Working with Frooition has been great. They were extremely quick to respond to our initial contact and very helpful when we were discussing the options for setting up the site. The pricing is very reasonable, especially for the returns we’re getting on this - our revenue on our site has increased 10X.
Our designer Andrew has been absolutely amazing to work with, not only has he been prompt to reply to every email that we’ve sent to him but his creative and artistic ideas have made this basically a ‘hands off’ project.
Even after our implementation, any changes we’ve requested have been put into place immediately and the support and helpful ideas continue. Partnering with Frooition has paid off on every level, if you’re considering using them don’t bother looking elsewhere- these guys are fantastic.
-Ryan Scheck
3 Kings Sales
Excellent customer service and profesional approach.
After researching internet for design company to get our web shop redesigned, i come across Frooition and two other companies. Frooition was not cheaper than other two companies, but after contacted them few times I got a felling they are professionals and decided to go for them. I never regret. These guys are really the best you can find. I dealt with sales rep. Karl and i can tell you, you can learn from this man, how to deal with customers. He never let me down and any problems or request he sorted in no time. My designer Richard is also professional and highly experienced guy.He was very creative and tried understand my needs and finally created a design as i wanted. I have also had eBay shop designed as well and frooition software helps me create highly profesionaly looking listing or amend existing one very quick and easily. My experience with Frooition was excellent and I give 5 stars to them. Very happy customer.
very pleased
Daylesford
We used Frooition 3 years ago to design and create a website to include an on-line shop. Our dedicated web designer, Paul, was brilliant, and continues to be so. He kept us fully informed throughout the whole process, understood our brands direction, was there when we got into difficulties populating the website and continues to offer his full support when we need it.
Very please with the service and long may it continue.
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