Furniture & Choice Reviews 

Good value, speedy delivery as sofa was in stock 10 out of 10 all round very pleased

I’m so glad I ordered these fabulous chairs they look great with my decor I’m just waiting on my white marble table so then it will all come together.
The chairs look & feel very lush !

Friendly driver delivered on time and all six chairs were carefully packed and undamaged. Assembly was straightforward as everything lined up accurately. The construction is all wood with no chipboard involved. We chose dark blue and the chairs look very classy.

Table and chairs excellent

Charlotte was very quick to respond and helpful in all aspects when I had emailed a concern. A credit to the team!

Quick easy delivery on time
Lovely sofa very comfortable and worth what i paid for it easy to put together too

We bought a Baltimore sofa in Beige Classic fabric from Furniture And Choice. The delivery was originally scheduled for a Friday, with delivery handled by DX (Deliver Exactly). We were given a two-hour delivery window the day before, but this changed three times, with the final slot being between 4:10 pm and 6:10 pm.
We waited in all day, only to find that the delivery had been cancelled without any prior notice. I called the furniture company on the day several times and I was assured that the delivery would take place as scheduled. The following day, we contacted Furniture And Choice, only to be told that DX does not deliver at weekends and that the next available delivery slot was the following Wednesday—six days after the original scheduled delivery date.
This caused significant inconvenience, as we had tenants moving into the property on the Saturday and were relying on the sofa being delivered on time.
When the sofa was finally delivered, we discovered a large hole in the underside. The fitter sent us a photograph showing the extent of the damage. Unfortunately, as the tenants had already moved in, we had no practical option but to have the damage patched and repaired rather than return the sofa and face further delays.
What was particularly disappointing was the lack of customer service from Furniture And Choice. Apart from a rather weak apology, there was very little acknowledgement of the considerable inconvenience caused or any meaningful effort to resolve the situation.

Bought a sofa with them which which had a faulty frame and it broke pretty much on the first use. There are no signs of damage and their agent only checked the sofa from the outside. Although they say that their sofas comes with a 10yr warranty for the frame, they refused to cover it in this case. Would NEVER buy any product from them again. Worst customer service and low quality products.

EDIT: See, this is a complete lie. You sent a guy from your company to inspect it. I didn't submit a report because you guys won't cover the cost of that. The inspection was done by TOUCHING the outside of the sofa and he never opened it even when I requested him to do that. I hope I could give you guys a rating lower than one. Your warranty means nothing, don't mislead clients.

Delivery was delayed due to waiting on stock but kept informed frequently an update to when it would be delivered and it was delivered before the due date when orderded. It came very well packed and was easy to assemble and everyone has admired the chairs on look and comfort so very happy with purchase.

Placed our order and then realised we'd booked the wrong day for delivery. Next day spoke to Amanda and she kindly changed the day without any issue at all. Delivery was okay although royal mail delivered one box on the day previous to our chosen delivery and 2nd box arrived on our chosen day. Chairs were packaged extremely well and there was no damage whatsoever. Will definitely order from this company in the future.

Excellent service. Very beautiful furniture looked better in real. Also delivered on time. I've already recommended to friends.

Exactly how described delivery was kept updated. Very plight and helpful perfect large sofas

I received my order in good time and in good condition.
It also looks beautiful.
Thank you

The furniture was delivered as promised with good communication and it was ok to build and looks great and is sturdy

Easy process with Furniture And Choice from the order to communication regarding delivery .
3 clear texts With a good early delivery on a very hot day , I felt for delivery team.
Furniture is lovely ,works in my room perfectly.
Thank you!

Perfect from the minute I ordered kept me informed by email and text Delivery was great The packaging couldn’t have been any better and the furniture is well made and fits and looks amazing

Amazing service arrived quickly delivery men efficient and polite

Great service