Furniture & Choice Reviews 

30.437
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Decent quality product,hudson table and chairs, only downside i didnt realise they were flatpacked,my fault i guess not reading everything in the add. Great communication from ordering ro delivery... Toon meer

Beoordeeld met 5 van de 5 sterren

Treated exceptionally well by your staff especially Amanda who was so helpful and pleasant, nothing was too much trouble. Deiivery was really good and on time. So pleased with the sofas and dining ch... Toon meer

Beoordeeld met 5 van de 5 sterren

From start to finish - outstanding Delivery people., professional, polite and streets ahead of other furniture company delivery folk. Customer service post delivery because I foolishly attached a... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with my purchase. Delivered on time within the time slot given, by two really helpful gentleman who took great care when putting the items in my kitchen. Really clear step by step instruc... Toon meer

Bedrijfsgegevens

  1. Meubelwinkel
  2. Woonkamermeubilairwinkel
  3. Zitbankenwinkel

Over Furniture & Choice

Geschreven door het bedrijf

We’re a furniture company that helps you achieve stylish room ideas at feel-good prices. We back it up with fast delivery, free returns, 0% finance, UK customer service and thousands of independent 5-star reviews.

Keep on living with Furniture And Choice.

Browse our range of living and dining furniture at www.furniturechoice.co.uk

Furniture And Choice

Geschreven door het bedrijf

How did we do? Good or bad - we'd love to know.
Your feedback helps new Furniture And Choice customers when choosing the perfect item for their home, and it allows us to understand what we're doing well and what we need to work on.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

30K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,7

Alle reviews

(30.437)

1.178 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Poor quality

Very poor quality- uneven chair legs, split in the wood on a chair, table top marks with the lightest of touch and the join allowing it to extend doesn’t close properly. Emailed and told it was outside the 14 day return policy, however we had only just put it together due to a bereavement. This product is ok but not worth the price at all, quality suggests should be around £200 and not £800.

17 juli 2026
Review zonder uitnodiging
Logo Furniture & Choice

Antwoord van Furniture & Choice

Dear Stacey

Many thanks for leaving us a Trustpilot review.

I am very sorry to hear that you are not happy with the quality of the dining set you had delivered on the 3rd July.

Having reviewed your order details, we are unable to take any action regarding the marks on the table top which you state have mainly been caused by accidental damage in the home. We have however, contacted you to see if you want us to investigate the issue with the chairs but to date you have not responded. If you do wish us to look at this issue, as requested previously, please forward images.

Kind regards
Gill Phillips
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Purchasing process was easy and…

Purchasing process was easy and delivery was super quick. Ordered late in the evening and received in just less than 48 hours. Very impressed with how quickly it came. All parts were included and undamaged. The delivery driver was very pleasant too.

5 augustus 2026
Beoordeeld met 5 van de 5 sterren

Great service

Kept us informed all the way from ordering the chairs. Delivered to the site office and not my address leaving us to make a few trips .not blaming Furniture and choice .The chairs are great .

5 augustus 2026
Beoordeeld met 5 van de 5 sterren

Absolutely brilliant Sofa

Absolutely brilliant Sofa! It was so easy to put together 10mins ! The fabric was exactly right and lovely comfortable sofa! My teenager son is really happy with it in his newly decorated games room ! Thank you and great customer service too who helped with any pre sale questions I had. Would definitely buy from this company again.

5 augustus 2026
Beoordeeld met 5 van de 5 sterren

Good quick service

Good quick service. Have bought these sofas before in faux leather but broke down so bought the fabric one this time. The sofas themselves are lovely & comfy

4 augustus 2026
Beoordeeld met 5 van de 5 sterren

Absolutely beautiful chairs

Absolutely beautiful chairs, well made and a stunning addition to our room. Swatches were delivered in two days, so we could ensure the colour went with our decor and then we placed an order for four of them. So glad we used this company and delivery was exactly as stated. Highly recommend the chairs and the company. Fantastic product, great product, great company.

3 augustus 2026
Beoordeeld met 1 van de 5 sterren

Only got the sofa 5 years ago and it…

Only got the sofa 5 years ago and it has peeled in and frayed looks awful! Complained to customer service who were not one but interested

4 augustus 2026
Review zonder uitnodiging
Logo Furniture & Choice

Antwoord van Furniture & Choice

Dear Sharon

Many thanks for leaving us a Trustpilot review.

I am very sorry to hear you are not satisfied with the outcome of your complaint. You will recall that I dealt with your complaint personally.

You purchased your sofas in 2022, some 4 years ago. As I said to you in my correspondence, the lifetime of a sofa much depends on usage. As the sofa had deteriorated due to wear and tear we advised that we would not be taking any further action. You confirmed you would be forwarding a technician's report, but to date, this has not yet been received.

Once again I apologise if this was not the outcome you were expecting.

Kind regards
Gill Phillips
Customer Service Manager

Beoordeeld met 5 van de 5 sterren

Really love the quality of our chairs

Really love the quality of our chairs. Easy to order online and looked identical colour as on the website. Arrived exactly on the date and time as specified. Well packaged and simple to assemble chairs. Just perfect.

The only negative point I would make, is nothing to do with the company itself but the delivery driver was very aloof, literally knocked on the door and didn’t speak once. I thought he was going to bring another box to the door as went to the back of his van, but he shut the doors and hopped into the driving seat without a goodbye or backward glance. Just a polite hello or goodbye would have been nice.

31 juli 2026

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