We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... Toon meer
Bedrijf heeft geantwoord
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I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
Bedrijf heeft geantwoord
Excellent company! I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier... Toon meer
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From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
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4K reviews
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Damaged part and missing parts in the package
Damaged part found in the package.missing parts found in the package not one 3 to 4 parts r missing.its mean your customer service regarding delivery is not good.you don't care what r sending and in my point of view its call cheating. I have a very bad experience with u.wadte of time 3 weeks matter still not solved and no refund no one came to collect package yet.
16 maart 2026
Antwoord van Furniture in Fashion
We are very sorry to hear about the inconvenience you have experienced.
After carefully evaluating your order, we note the following:
Issues regarding damage/missing parts were reported on 23 March 2026. On the same day, our dedicated after-sales team replied with a clear resolution, but we did not receive a response from you at that time.
We received three calls from you confirming that you would like to return the items for a refund on 25 March 2026. On the same day, our after-sales team arranged collection with the courier and sent you a detailed email including the consignment number.
We would like to clarify that the issue was resolved within 3 days, not 3 weeks. We kindly request that you review your emails from our after-sales team regarding the reported issues.
We would also like to inform you that both our courier and customer service teams maintain high standards, and the majority of our customers are satisfied with our services. Please note that the courier cannot always collect packages on the same day; they will contact you once the route for your area is finalized, including the scheduled date and time for collection.
We appreciate your patience and cooperation while we complete the collection and refund process.
Very good product
Very good product, good packaging , no missing , scratches or damaged item,
16 maart 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback!
We’re delighted to hear that you are happy with the product and that it arrived in perfect condition, with no missing, scratched, or damaged items. Your satisfaction is our priority, and we truly appreciate your kind words.
We hope you continue to enjoy your purchase!
A good solid table
A good solid table. Very easy to put together and the extensions cleverly constructed.
12 januari 2026
Antwoord van Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of the table and found it easy to assemble. It’s great to know that you appreciated the design of the extensions as well.
We hope you enjoy using your table for many years to come! If there’s anything else we can assist you with, please don’t hesitate to get in touch.
I bought a dining table and had to wait…
I bought a dining table and had to wait on it as it was out of stock . I received updates all the time ,so was happy overall with the service. But not so much the delivery company
9 maart 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to share your experience. We're really glad to hear that you were happy with the updates and communication while waiting for your dining table — we understand how important that is when an item is out of stock.
We're sorry to hear that the delivery experience didn’t meet your expectations. We work closely with our delivery partners and your feedback is valuable in helping us improve this part of the service. We’ll be sure to pass your comments on to them.
If there’s anything further you’d like to share about the delivery, please feel free to reach out — we’d love the opportunity to make things right.
Thank you again for your feedback and for choosing us.
Excellent service and products
We ordered a dining table and chair set, unfortunately the table top arrived damaged.
We took photos and emailed FIF straight away, we had a reply within hours asking us to repack the top and a replacement would be with us within a week and true to their word it was. We are extremely pleased with our purchase and the company’s quick response in rectifying the issue.
12 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words and for sharing your experience with us!
We note that there was an issue with the table top, and we’re pleased that our after-sales support team was able to quickly look into it, arrange the exchange of the required part, and resolve the issue promptly.
We’re glad to hear you’re happy with your purchase and our service—your satisfaction means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Enjoy your new dining set!
Great purchase and helpful support team
First time I have purchased from Furniture Fashion and the whole process from start to finish was seamless - excellent furniture at a reasonable price and when I had an issue with assembly I contacted Anthony in the support team and he advised and resolved the issue very quickly - would recommend the company and staff
18 maart 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback!
We’re delighted to hear that your first experience with us was seamless from start to finish, and that you’re happy with the quality and value of the furniture.
It’s especially great to know that our support team could assist you promptly—Anthony will be pleased to hear your kind words. We always aim to provide helpful and efficient service, so it’s fantastic to know we met your expectations.
Thank you for your recommendation—we truly appreciate your support and hope to serve you again in the future!
Antwoord van Furniture in Fashion
Thank you for your lovely feedback!
We’re so pleased to hear that you found the shelving beautiful, good quality, and easy to assemble. That’s exactly the experience we aim to provide.
We truly appreciate your support and hope you enjoy your purchase!
Receiving a great product and we did fantastic value great product best thing I've seen in a long time well worth the money
Nothing went wrong with my order im very happy with my purchase
13 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're happy with your purchase and found it to be such great value. It means a lot to us that you consider it one of the best products you've seen in a long time.
We're also glad everything went smoothly with your order—that’s exactly the experience we aim to deliver. If you ever need anything in the future, we're always here to help.
Thanks again for your support!
Great quality table
The Quality of the items are great and fast with the order and delivery.
Excellent service
13 maart 2026
Antwoord van Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of your table and that your order arrived quickly. Providing excellent service and high-quality products is always our goal, so it’s great to know we delivered on that for you.
We truly appreciate your support and hope to serve you again soon!
The communication was really good…
The communication was really good updates were good. The delivery guys were really good. My products were really well packaged and really easy to put together. They are really nice Memphis high gloss coffee table and lamp table.
13 maart 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback!
We’re delighted to hear that you were happy with the communication and regular updates throughout your order. It’s great to know that the delivery team provided a positive experience and that your items arrived well packaged and were easy to assemble.
We’re especially pleased that you’re enjoying your Memphis high gloss coffee table and lamp table—thank you for choosing us!
Sofa and chair.
The process of buying was excellent. Kept informed all the time regarding delivery etc. Delivered when promised with pleasant drivers.
12 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind feedback!
We’re delighted to hear that you had an excellent buying experience and that you felt well-informed throughout the process. It’s great to know the delivery went as promised and that our team made a positive impression.
We truly appreciate your support and hope you enjoy your sofa and chair for years to come!
Antwoord van Furniture in Fashion
Thank you for your feedback!
We’re so glad to hear you’re happy with the quality and that you like it. Your support means a lot to us—thanks again!
Good quality
Good quality, good price and excellent service.
Will be happy to buy other products in the future
19 februari 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback!
We’re delighted to hear that you’re happy with the quality, pricing, and service. It means a lot to us that you’d consider buying from us again, and we look forward to serving you in the future.
Very good service
Very good service. Communication right throughout and delivery was seamless. Product was exactly what we had hoped - good quality and easy enough to assemble. Would definitely recommend.
19 februari 2026
Antwoord van Furniture in Fashion
Thank you for your kind review!
We’re so pleased to hear that you had a smooth experience from start to finish, with clear communication and seamless delivery. It’s great to know the product met your expectations and was easy to assemble.
We truly appreciate your recommendation and look forward to serving you again in the future!
I had great experience with this…
I had great experience with this company. HIghly recommended.
18 maart 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your recommendation means a lot, and we truly appreciate your support. We look forward to serving you again in the future!
I had searched for ages to find the…
I had searched for ages to find the perfect dining set, and finally came across Furniture in fashion during yet another search. Am I glad I did. I found the perfect set in the sale, brilliant price, sturdy chairs and the table just the size I wanted. Delivery was petty quick too. I’m thrilled with my buy and can’t recommend them highly enough. I love it. Thank you so much
16 februari 2026
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We’re absolutely delighted to hear that your search for the perfect dining set led you to us—and even more so that you found exactly what you were looking for at a great price.
It’s fantastic to know you’re happy with the quality, size, and quick delivery. Your kind words and recommendation truly mean a lot to our team.
We hope you enjoy many memorable moments around your new dining set. Thank you again for choosing us!
I got 2 left sides to my unit
10 maart 2026
Antwoord van Furniture in Fashion
Thank you for letting us know.
We’re sorry to hear that you received two left-side panels for your unit. To help us resolve this quickly, we kindly request you to contact us at support@furnitureinfashion.net and provide images of the parts you received. Once we have these, we can arrange to send the correct right-side panel to complete your unit.
We apologize for the inconvenience and appreciate your patience.
Substandard product chipped and I’ll…
Substandard product chipped and I’ll fitting not as described at all would never order again
10 maart 2026
Antwoord van Furniture in Fashion
Thank you for your feedback.
After carefully reviewing your order, we can confirm that our dedicated after-sales team responded on 19/03/2026 at 05:26:07, offering a full item replacement. You were kindly asked to repack the item and provide packaging images so we could arrange the exchange.
Later on 19/03/2026 at 11:08:43, you contacted us requesting compensation. We did offer a reasonable compensation; however, your request for £250 exceeds our policy limits.
We would like to reassure you that we have provided all possible resolutions to address your concerns. The item supplied is exactly as shown on our website and is one of our best-selling products, with many customers satisfied with their purchase.
We remain happy to proceed with the replacement option already offered and assist you further if needed.
Excellent service from start to finish
Excellent service from start to finish, Good quality furniture, 2 draw sliders were missing from our TV stand, reported the problem to them Monday morning, the 2 sliders were delivered Wednesday afternoon by DPD, excellent.
9 maart 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words!
We’re delighted to hear that you had an excellent experience from start to finish and that you’re happy with the quality of your furniture. We also appreciate your understanding regarding the missing drawer sliders, and we’re glad we could resolve the issue quickly for you.
Your feedback means a lot to us, and we’re always here if you need anything in the future.
DO NOT BUY FROM THIS COMPANY!!!!
After initally sending me the wrong bedside cabinet to the one I ordered, they were extremely difficult when I requested a refund. They offered 10%off to keep it - no thanks, it was the WRONG item. They then insisted that, although the fault was there’s, not mine, I had to package the item exactly as it came or they would refuse to accept it. This was an impossible puzzle due to the number of polystyrene packaging bits and complex way all the small parts to the furniture were packaged. They also told me that if they did accept my repackaging then if I was not home when they came to collect the package then I would be charged £15. Awful company, zero customer service and I would never purchase any items from them again. Steer clear!!!
16 februari 2026
Antwoord van Furniture in Fashion
Dear Bernadette,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
Please kindly note that the incorrect bedside cabinet was not sent intentionally. This was due to a packing error from our supplier, where the wrong top was packaged with the item. We completely understand how frustrating this must have been for you, and we truly apologise for the mistake.
Regarding the return process, we are sorry if the repackaging request caused difficulty. This is usually advised to ensure safe transit back to our warehouse, but we appreciate your feedback and will review this internally to improve our process.
We would also like to clarify that we have not charged any £15 collection fee. A full refund of £49.95 has been processed back to you, as paid.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this to our attention. Your feedback is important to us, and we will work to improve our service going forward.
Kind regards,
Customer Service Team
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