We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... Toon meer
Bedrijf heeft geantwoord
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I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
Bedrijf heeft geantwoord
Excellent company! I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier... Toon meer
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From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
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4K reviews
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Antwoord van Furniture in Fashion
Thank you for your kind review!
We're delighted to hear that you are pleased with the quality of the material and that you like your purchase. Customer satisfaction is very important to us, and it's always great to receive such positive feedback.
We truly appreciate your support and look forward to serving you again in the future.
Thank you for choosing us!
There were not enough screws
There were not enough screws. I spent £14 on buying screws and accessories. The stand looks amazing after days of assembling it with shortage of time and arrival time for the screws
22 mei 2026
Antwoord van Furniture in Fashion
Thank you for your feedback.
We are sorry to hear that the package did not contain enough screws and that you had to purchase additional screws and accessories to complete the assembly. We understand how frustrating this must have been, especially when it caused delays to your project.
That said, we are pleased to hear that you are happy with the final result and that the stand looks amazing once assembled.
Please accept our sincere apologies for the inconvenience caused. We kindly request that you contact our after-sales team at support@furnitureinfashion.net so that we can investigate the issue and work towards a resolution.
Once again, we are very sorry for the inconvenience and appreciate your patience and understanding.
Great service from start to finish
Great service from start to finish. Calling customer support was easy. Tracking delivery was excellent, with regular updates of item in transit. The desk I received was of fantastic quality and looks fab 👌. I will definitely shop here again. Thank you for a smooth transaction.
30 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review!
We're delighted to hear that you had a smooth experience from start to finish. It's great to know that our customer support team was easy to reach, the delivery tracking kept you well informed, and most importantly, that you're pleased with the quality and appearance of your new desk.
Your kind words mean a lot to us, and we're thrilled that we could meet your expectations. We truly appreciate your support and look forward to helping you again in the future.
Enjoy your new desk, and thank you for choosing us!
So far not good, hoping for resolution
Others have given good reviews by my experience is poor. I have asked for a replacement for a table that arrived damaged but this seems to be being refused. A refund has been offered but that leaves me with no table. The company says the damage is minor. I am trying to resolve this and will change the review to good if the company does replace the table. If not I will update with photos to show how bad the damage is so that others do not have the same experience.
29 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your feedback.
After carefully evaluating your order, we noted that the issue was reported approximately 15 days after delivery. Despite this, our support team promptly reviewed the matter and, in our initial response, offered multiple solutions, including either a partial discount or replacement of the affected part.
You initially requested a replacement part. As the table top consists of three separate sections and only one section showed a minor issue, we nevertheless agreed to replace the entire table top as a gesture of goodwill. To proceed, we requested photos of the original packaging.
Subsequently, you reported an additional minor issue located on the underside of the middle section. After carefully reviewing the images provided, no issues were identified with the remaining parts. However, to ensure your satisfaction and bring this matter to a positive resolution, our support team have already agreed to exchange the complete item.
To proceed with the exchange, we kindly ask that you provide the requested packaging images. Once these are received, we will be able to arrange the replacement as quickly as possible.
We remain committed to resolving this matter and appreciate your cooperation.
Poor after sales and quality of goods purchased
Bought a dressing table with lift up mirror. Eight months later the whole mirror collapsed and tore the entire back panel off. Design fault I presume as mirror is too heavy for the fittings provided. Anyway on reporting this to Furniture in Fashion I was advised it was wear and tear ( the usual aftersales we all have come to love ). Not accepting this, as only eight months old, they came back with an offer of replacing broken parts at cost price. Advised that I was not willing to throw any more money at the situation and wanted the replacement parts as courtesy. I never received any further correspondence but two days ago a back panel for the dressing table arrived at my door 🤷♀️ No other parts were supplied or any idea on how to fix the disaster in front of me so needles to say the dressing table has been skipped. Based on my experience, lack of customer care and aftersales , I would stay away from this company. The quality of goods and customer service is not recommendable in my experience.
With regard to Furniture in Fashions reponse to the above review I do not believe this reflects acceptable quality or durability, and describing it as simple “wear and tear” feels dismissive of the issue. While the replacement panel was eventually provided free of charge ( with no fixtures ), customers should reasonably expect furniture to last considerably longer without needing replacement parts or repairs.
Unfortunately, the experience has affected my confidence in both the product quality and the aftersales response.
16 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We are sorry to hear that you were dissatisfied with your experience and would like to clarify the situation regarding your order.
After carefully evaluating the case, we noted that the issue was reported after approximately 9 months of use and was considered wear and tear by our warehouse assessment team. However, despite this timeframe, our dedicated aftersales team still arranged and supplied the required replacement part completely free of charge, with no delivery costs, in order to help resolve the issue as quickly as possible.
We would also like to clarify that, after reviewing the images provided, our warehouse team dispatched the replacement back panel on 19 May 2026. An email confirmation was also sent to your registered email address with this update, and we kindly ask you to check your inbox as well as your junk/spam folder for our correspondence.
To resolve the issue, the damaged back panel needs to be removed and replaced with the newly supplied panel, following the assembly instructions. We will also resend the assembly sheet to your registered email address to assist with fitting the replacement part correctly.
Customer satisfaction is very important to us, and we genuinely care about all of our customers. We are proud that many customers are happy with both our products and our aftersales support. We also believe it is important to note that, although the matter was reported after 9 months, the replacement part was still dispatched within 4–5 working days as a gesture of goodwill and support.
Thanks very much...
Thanks very much...
Really very Very happy deliverd on time ...
All perfect already recommend family friends...
Thanks
21 april 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words! 😊
We’re really happy to hear everything was perfect and delivered on time.
Your recommendation to family and friends truly means a lot to us.
Thanks again for your support — we look forward to serving you again
Antwoord van Furniture in Fashion
Thank you for your feedback! We’re so glad to hear you love the unit. We’re sorry to hear the assembly process was frustrating and appreciate you bringing it to our attention. We’re always looking for ways to improve our instructions and setup experience, and your comments will help us do better. If there’s anything we can assist with, please feel free to reach out to our support team.
Coffee table and side table.
Furniture looks lovely, but a few little marks on it. Otherwise, it would have been 5.
15 april 2026
Antwoord van Furniture in Fashion
Thank you for your feedback! We're so pleased to hear you love the coffee table and side table. We’re sorry to hear there were a few little marks on the furniture, but we really appreciate you pointing this out. Your comments help us improve, and we hope you still enjoy your lovely new pieces for years to come.
Very happy with goods and service.
15 april 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We're delighted to hear that you’re very happy with both the goods and the service. Your support means a lot to us, and we look forward to serving you again in the future.
The service was excellent and the…
The service was excellent and the dressing table we purchased was quality and just what we wanted. We would purchase again from this company.👌
15 april 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the service and that the dressing table was exactly what you wanted. It’s great to know you were happy with the quality, and we truly appreciate your support. We look forward to welcoming you back again in the future!
Fantastic Company
Fantastic Company, delivery very good all the items are well protected in boxes , when you come to put items together the best company yet for number and letters to every screw , fantastic , Cannot highly recommend this company fantastic . What we bought I’ve never ever seen such a Classic piece of furniture very happy .
13 april 2026
Antwoord van Furniture in Fashion
Thank you so much for your amazing review! We’re thrilled to hear how happy you are with your furniture and the overall experience. It’s wonderful to know the delivery, packaging, and clearly labelled fittings made assembly easy for you. We take great pride in offering quality pieces and excellent service, so your kind words truly mean a lot. We’re delighted you found your purchase such a classic piece of furniture, and we really appreciate your recommendation. Enjoy your beautiful new furniture!
Antwoord van Furniture in Fashion
Thank you for your lovely feedback! We’re so glad to hear you’re happy with your coffee table and that it arrived quickly. We hope it brings style and enjoyment to your space for years to come!
Antwoord van Furniture in Fashion
Thank you for your positive feedback. We note that there were some issues with the item, and our support team quickly looked into the matter and resolved it.
We’re pleased to hear that you had a good experience with us and truly appreciate your support. We look forward to serving you again in the future.
Beautiful furniture!
Beautiful furniture!
I ordered a 2 and 3 seater sofa from FiF and I am very impressed. Communication was fantastic, delivery was spot on as we needed help bringing it into the home and they did this for us no problem. The sofas are beautiful and really good quality, I will not hesitate to order again in the future
11 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We’re delighted to hear that you’re impressed with your new 2 and 3 seater sofas and that your experience with us was a positive one from start to finish.
We’re especially pleased to know that our communication and delivery service met your expectations, and that our team could assist with bringing the sofas into your home without any hassle.
We’d also like to mention that our support team member, Frank, quickly looked into the issue, contacted the supplier promptly, and helped resolve everything efficiently. We’ll be sure to pass your kind words on to him as well.
Most importantly, we’re thrilled that you love the quality and appearance of your sofas. Thank you again for your support — we truly appreciate it and look forward to helping you again in the future!
So happy with my order!
I ordered a dining set and was quite nervous about it since the price seemed too good to be true but it arrived so quickly, with great communication, and the set is absolutely beautiful. I am beyond impressed with the quality and overall look!
9 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your wonderful review! We're thrilled to hear your dining set exceeded expectations. We know ordering furniture online can feel like a big decision, so it means a lot to hear that the quality, delivery, and communication all impressed you. Enjoy your beautiful new set, and thank you again for your support
Antwoord van Furniture in Fashion
Thank you so much for your lovely feedback! We're delighted to hear you love your sofa. Enjoy it, and we hope to see you again soon
Absolutely brilliant response from the…
Absolutely brilliant response from the company when I came up with a problem when making up my furniture.
Quick email, replied promptly and either they would send a new part or I could just drill the hole through which was easily done and they offered me a 5% repayment for my inconvenience.
What a result.
Great company to deal with. I’ve bought quite a bit of stuff now and I will definitely order from them again
Thankyou FRANK/ANTHONY from the support team
5 mei 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your kind words and for taking the time to share your experience!
We’re really glad to hear that our support team was able to assist you quickly and offer a solution that worked smoothly for you. It’s great to know the issue was resolved with minimal hassle and that you were happy with the outcome.
I’ll be sure to pass your thanks on to Frank and Anthony—they’ll really appreciate the shoutout!
We truly value your continued support and are delighted to hear you’ll be ordering from us again. If you ever need anything in the future, we’re always here to help.
Thanks again for choosing us!
Great quality and service
9 maart 2026
Antwoord van Furniture in Fashion
Thank you for your feedback! We're delighted to hear that you are pleased with the quality and service. Your support means a lot to us!
I am happy with my purchase
I am happy with my purchase, the table looks beautiful in my sitting room, and people are complimenting
3 april 2026
Antwoord van Furniture in Fashion
Thank you so much for your kind words! We're delighted to hear that you're happy with your purchase and that the table has become such a beautiful addition to your sitting room. It’s especially wonderful to know that it’s receiving compliments — that truly means a lot to us.
We appreciate your support and hope to serve you again in the future!
Antwoord van Furniture in Fashion
Thank you for your feedback! We're so glad to hear that you really like your coffee table. We hope it continues to be a great addition to your space, and we truly appreciate you choosing us.
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