We had an initial issue with the assembly of our Coffee Table. However we emailed the Support Team and were very well looked after by Anthony. After communicating by email a few times. Everything... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I purchased a grey sofa on sale from this company. The customer service is 100% and their items are of excellent quality. I highly recommend FIF and will definitely buy their products again.
Bedrijf heeft geantwoord
Excellent company! I have ordered and received two items from this company. One item was out of stock but I was kept informed the entire time and told when the item became available (earlier... Toon meer
Bedrijf heeft geantwoord
From the start of the sale till the end I was kept fully informed when my product would arrive , I was delighted with my purchase could not believe the care in which every item was packaged The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Furniture in Fashion Trademark : UK00003813849 Founded on 14th June 2007, by it's founder & CEO Asad Shamim, established one of the largest online furniture stores in the UK. As one of the largest online stores for modern & contemporary furniture, it’s become a one-stop shop for those looking for high-quality furniture for the home & office. With FIF, there’s a whole host of furniture available whether it’s for the home or the workplace. Offering office furniture to suit almost every budget, flexibility is offered with the large catalogue available. We have a major warehouse and showroom located in the up-and-coming town of Farnworth, Bolton BL4 9TP. Occupying over 60,000 square feet of area, the huge warehouse space allows us to store an array of bathroom furniture and more. This helps to initiate importing services across various countries. As of now, we’re one of the largest furniture stores for all products whether that’s bedroom furniture to living room furniture sets. The use of high-quality, German-manufactured items like outdoor furniture, for example, comes directly over to us from our 500,000-square-foot warehouse in Germany. A strong online presence has helped us grow over the years and expand our variety of furnishings, which includes lighting, to lift the mood of any space.
Contactgegevens
Causeway Mill ,14 Stone Hill Road, Express Trading Estate, BL4 9TP, Bolton, Verenigd Koninkrijk
- 01204792700
- support@furnitureinfashion.net
- www.furnitureinfashion.net
4,4
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bought 2 office desks
Bought 2 office desks. Very happy with them, quality is great, and delivery was prompt- highly recommend!
10 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for your great feedback!
We’re so pleased to hear that you’re happy with your office desks and that you’re satisfied with the quality. It’s also wonderful to know that the delivery was prompt and met your expectations.
We truly appreciate your recommendation and hope to serve you again in the future!
New Furniture
I ordered my furniture online everything was straight forward. It was delivered on time the guys placed it in the room where I needed it. Everything was perfect. Thank you
16 maart 2026
Antwoord van Furniture in Fashion
Thank you for your kind feedback!
We’re delighted to hear that your ordering experience was straightforward and that your furniture was delivered on time. It’s great to know our delivery team placed everything exactly where you needed it and that everything met your expectations.
We truly appreciate your support and hope to serve you again in the future. Enjoy your new furniture!
Absolutely terrible I would never buy…
Absolutely terrible I would never buy from them again. Ordered a sideboard which came with a damaged top and a door missing. After useless back and forward with their Customer services team they finally realized that sideboard is out of stock and being discontinued. Twice they offered me 80 pounds back in a 400 pound sideboard which has a door missing and is damaged. The return was also not an easy process. We had to take the sideboard down again my husband had already spend hours building and they demanded all sorts of different pictures and how to pack it just awful. They then took ages to collect it too and my refund well who knows when that will arrive. Purchase now a ready build sideboard from another company. Would not use them again Also please don’t believe their response to me they offered a 80 pound refund not as a good will but for me to keep the goods with a missing door and a damaged top. What am I going to do with a missing door. They put their response as if they offered me 80 pounds on top of my 400 pounds refund this is not the case. I guess they need to defend themselves and make up stories
16 maart 2026
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to receive a damaged item with missing parts, especially after the time and effort spent assembling it.
After carefully evaluating your order, we can confirm that our support team initially agreed to provide replacement parts and forwarded the request to our warehouse. However, it was later identified that the item was out of stock and has since been discontinued, making it impossible for us to supply the required parts.
As a result, we arranged a collection of the item for a full refund. We also offered a discount as a goodwill gesture, which was declined.
While we regret that we were unable to meet your expectations in this instance, we would like to assure you that we made every effort to resolve the issue. We take pride in supporting our customers and have been doing so since 2007, with the majority of our customers being satisfied with our products, delivery service, and after-sales support.
We would like to clarify that the consignment was scheduled for collection on 10-04-2026, and the courier collected the item on 16-04-2026. Therefore, the item was indeed collected within a reasonable timeframe and did not take an excessive amount of time.
We appreciate your feedback and are sorry again for the inconvenience caused.
An Absolute waste of time
Absolutely a waste of time, we ordered 3 tables for a well known company in central London with a post room that accepts goods on another street at the back of the building. We bought it with a company credit cards and the address on the card doesn't obviously matches the delivery address like most companies with massive buildings. They wanted a proof of address which has been sent and they didn't even bother to get in touch again to say they didn't accept a bank statement which they have requested. Extremely disappointed
16 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback.
As a business, we are legally and ethically required to follow strict fraud prevention and verification procedures, particularly when orders are placed using company credit cards with delivery addresses that differ from the registered billing address. These checks are in place to protect both our customers and our business from potential fraudulent activity.
In your case, we did request proof of address to proceed with the order. However, the document provided was sent from an unregistered email address, which prevents us from processing it due to data protection requirements. Additionally, the bank statement shared clearly stated that it is “not to be accepted as personal identification,” meaning we could not use it as valid verification.
We understand this may feel inconvenient, but these measures are not discretionary—they are part of our obligation to comply with fraud prevention regulations and to ensure secure transactions for all parties involved. To assist further, we also offered the option to complete the purchase via bank transfer, which avoids such verification issues.
We always aim to communicate clearly and support our customers through these processes, and we regret if this was not your experience on this occasion. However, fraud prevention remains a top priority, and we must adhere to these protocols without exception.
If you would still like to proceed, we would be more than happy to assist you with an alternative payment method or guide you through the verification process correctly.
I had a very unpleasant experience with…
I had a very unpleasant experience with customer service while trying to purchase a dining table. When the representative suggested a few options, I mentioned that they were too expensive. In response, he started laughing and made me feel embarrassed, which I found unprofessional and disrespectful.
16 april 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and would like to sincerely apologize for the behaviour you encountered. This is not the level of professionalism or respect we expect from our team, and we understand how upsetting this must have been.
We have thoroughly investigated this matter with our team and carefully reviewed the call recording.
Based on our findings, we can confirm that our sales representative remained polite throughout the conversation and was attempting to explain the differences between MDF and solid wood to assist you in making an informed decision.
We understand that experiences can sometimes be perceived differently, and we regret if any part of the interaction caused concern. However, from our review, our team member was helpful and professional throughout the call.
If you would like, please feel free to contact us directly so we can look into this further and assist you with finding suitable options within your budget.
Excellent experience, very pleased
Had not dealt with them before. Excellent experience. Fast responses kept us up to date with order progress. Advised on delivery arrangements- their delivery company was equally good and we are very pleased with the table. Recommended…
4 april 2026
Antwoord van Furniture in Fashion
Thank you for your kind words and for taking the time to share your experience with us.
We’re delighted to hear that you were pleased with both our communication and the delivery process. Keeping our customers informed and ensuring a smooth experience from order to delivery is very important to us, so it’s great to know we met your expectations.
We’ll also be sure to pass along your feedback to our delivery partners—they’ll be happy to hear it!
Thank you again for your recommendation, and we hope you enjoy your table for years to come.
received damaged product
received damaged product. fittings and other parts are not compatible or strong,
4 april 2026
Antwoord van Furniture in Fashion
Thank you for contacting us, and we are sorry to hear about your experience with the product.
After carefully evaluating the order, we note that the item had some damage while in transit. Our dedicated support team had already provided you with all the best available options, including the exchange of parts. However, you then chose to proceed with a return for a refund, and we have accordingly arranged the collection for the refund.
We would also like to clarify that, based on transit damage alone, it cannot be concluded that the fittings or other parts are not compatible or not strong enough. We have supplied this item to many customers, and most of them are satisfied with its quality and performance.
We will proceed with the return process as agreed.
Great service…
Great delivery contacted with estimated time, bang on
Versatile coffee table easy assembley
3 april 2026
Antwoord van Furniture in Fashion
Thank you for your great feedback! We’re delighted to hear that you were pleased with the service and that the delivery arrived right on time as estimated.
It’s also wonderful to know that you found the coffee table versatile and easy to assemble.
We truly appreciate your support and hope you enjoy your purchase!
I would highly recommend furniture in…
I would highly recommend furniture in fashion, beautiful furniture at amazing prices! Very happy customer 😀
3 april 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback! We’re thrilled to hear that you would highly recommend Furniture in Fashion and that you’re happy with our beautiful furniture and great prices.
We truly appreciate your support and are delighted to have you as a happy customer!
Great unit we love it although it took…
Great unit we love it although it took a lot to put up
12 maart 2026
Antwoord van Furniture in Fashion
Thank you for your feedback! We’re delighted to hear that you love your unit.
We understand that assembly can sometimes take a bit of effort, and we appreciate you taking the time to put it together.
We truly value your support and hope you enjoy your new unit for years to come!
Brilliant in every way
Brilliant in every way
Great quality
Great communication
Great delivery and time
1 april 2026
Antwoord van Furniture in Fashion
Thank you for your fantastic feedback! We’re thrilled to hear that you had such a positive experience.
It’s great to know you’re happy with the quality, communication, and delivery, and that everything met your expectations.
We truly appreciate your support and hope to serve you again in the future!
Very good cabinet and good price
12 maart 2026
Antwoord van Furniture in Fashion
Thank you for your great feedback! We’re delighted to hear that you’re pleased with your cabinet and found it to be good value for money.
We truly appreciate your support and hope you continue to enjoy your purchase!
Coffee table Happy with purchase arrived on time and…
Happy with purchase arrived on time and delivery men very friendly
12 maart 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback! We’re so pleased to hear that you’re happy with your coffee table and that it arrived on time.
It’s also great to know that our delivery team was friendly and made your experience even better.
We truly appreciate your support and hope you enjoy your purchase!
Antwoord van Furniture in Fashion
Thank you for your feedback. We’re sorry to hear that the quality did not meet your expectations, as this is not the standard we aim to deliver.
We kindly request you to contact our after-sales team at support@furnitureinfashion.net so we can resolve the issue for you as quickly as possible.
Your input is important to us, and we appreciate the opportunity to make things right.
Damaged table
Received a table that was damaged in several places with chips and significant sized scratches mostly underneath but still damaged never the less.
Contacted furniture in fashion which was eventually dealt with to a satisfactory outcome, returned the table and got a refund.
19 maart 2026
Antwoord van Furniture in Fashion
Thank you for sharing your experience.
We’re sorry to hear that the table you received arrived with damage, including chips and scratches. That’s certainly not the quality we aim to deliver. After carefully evaluating your order, we can confirm that a part exchange was offered by our support team, as mentioned in the very first email.
However, we’re pleased to know that the issue was ultimately resolved to your satisfaction, with the return arranged and a full refund issued.
Your feedback is important to us, and we’ll use it to continue improving our products and delivery standards. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Beautiful marble table
Beautiful
Table
Easily put together. Kept up to date with delivery and polite delivery man
1 april 2026
Antwoord van Furniture in Fashion
Thank you for your kind words! We’re delighted to hear that you’re happy with your beautiful marble table and found it easy to assemble.
It’s also great to know that you were kept well informed throughout the delivery process and that our delivery team made a positive impression.
We truly appreciate your feedback and hope you enjoy your table for years to come!
The furniture was out of stock when…
The furniture was out of stock when ordered but received a call to see if i would still like table then was updated all the way untill delivered good service
1 april 2026
Antwoord van Furniture in Fashion
Thank you for your kind feedback!
We’re really pleased to hear that you appreciated the proactive communication from our team when the furniture was out of stock, and that you were kept updated every step of the way until delivery.
Providing clear communication and good service is something we always strive for, so it’s great to know we met your expectations.
We truly appreciate your support and hope to serve you again in the future!
Excellent quality and delivery timescale
31 maart 2026
Antwoord van Furniture in Fashion
Thank you for your wonderful feedback!
We’re delighted to hear that you’re happy with both the quality of your item and the delivery timescale. Providing great products with reliable delivery is something we always strive for.
We truly appreciate your support and look forward to serving you again in the future!
Absolutely terrible company
Absolutely terrible company. Wanted to return a coffee table, they told me it was £50 to return,I would never of bought it if I had known that.
Also, they have messaged me now after reading this to say I could have returned it myself for a full refund. Lol. I live in Beverley, they are in Bolton. Not an option really is it. Also apparently I can "get my own courier" prices totally ridiculous as they know. But seeing as they are reading this- I will have the 5% discount they offered to me, in their desperation for me to keep the item.
31 maart 2026
Antwoord van Furniture in Fashion
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
After carefully reviewing your order, we can confirm that you requested a return and our support team provided all available return options in line with our terms and conditions. We would like to clarify that for “change of mind” or “do not like” returns, items are collected with an applicable collection fee.
However, we also offered you the option to return the item yourself, which would allow you to receive a full refund. This option, along with the collection cost, was clearly outlined in our support team’s response.
We would also like to emphasize that our return policy, including these conditions, is detailed in our terms and conditions.
We understand this may still be disappointing, and we truly value your feedback as it helps us improve how we communicate our policies more clearly in the future.
Great customer service
The item I ordered was initially out of stock but I received regular updates on the status of the order both my phone then a follow up email, which I thought was a nice personal touch. I was happy to wait & received a few weeks later. A pleasure to deal with
18 maart 2026
Review zonder uitnodiging
Antwoord van Furniture in Fashion
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that you appreciated the regular updates and personal touch from our team while your item was out of stock. Keeping our customers informed every step of the way is something we truly value.
We’re also grateful for your patience and delighted that your order reached you safely. It’s wonderful to know you found us a pleasure to deal with.
We look forward to serving you again in the future!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.