Furniture Village - Chester Reviews 

Helen was my assistant she very good and helpful told me all about the recliner and looked after me as I walk with a stick.she did not rush me gave me plenty of time to decide and made the payment easy thanks Helen

We're looking for a dining room suit and lounge chairs. We were served by Helen at Chester. Very helpful indeed giving good suggestions and design ideas. Showed courtesy and patience as we looked at many products and permutations.
Overall we think we got an acceptable deal.

Our experience was made great by Dave salesman of the year thorough knowledge of his products and so friendly made the whole experience very relaxing and we left the store feeling like we had definitely made the correct decision. His idea of leaving us sat on the sofa for the whole time we were there was great had more than enough time to tell exactly how comforting was

Really helpful staff without being too 'in your face'

Absolutely fantastic experience at furniture village Chester store this evening. Terry was fantastic, and gave us so much of his time and advice. He was extremely helpful and went over everything we needed to know. Really appreciate all of the help. Will definitely be recommending to others. Cant wait for our dining set to arrive!!!

Everyone was great, our salesman Dave couldn't have been more helpful . Great people who know what they are talking about. Many thanks.

Left alone to make a decision, and when we were ready to order we were made to feel welcome. Lots of information available, Terry was very knowledgeable and patient with us. Great service

From arriving in the store, to placing our order for a new bed and bed frame, we were very impressed with the service and the lady we dealt with was knowledgeable, pleasant and not pushy like some places we’d been to. So far the experience has been great!

Furniture Village is a pleasant shop to look round and the staff are always helpful.

Just great quality informative support, without pressure. We had been searching all morning in Chester and Callum was a breath of fresh air as he just helped us through the selection and buying process.

Very helpful and knowledgeable

Callum was very helpful & informative. Purchased sofa, took time to talk everything through. Excellent service

I bought a Dinky sofa today from the Chester branch from Terry, he was profession, knowledgeable and pleasant.
Great service and product, I’m very pleased with the service from the beginning to the end and the product sofa is well made I look forward to the delivery of the sofa.

Marvellous!
Well done to the whole team from Steve in sales and them from the logistics and delivery guys.
Good quality products at reasonable prices.
Thank you.

We have been to all the local furniture shops in the area and this has been the best experience of them all. Terry was extremely helpful and friendly without putting us under any pressure and we were pleased to order the furniture we wanted.

Came to the Chester store and was able to walk around hasslefree and when we did need advice Callum came and spoke to us. He was very knowledgeable on the products he was selling and when we decided to order a sofa he was more than helpful very clear and telling us everything that we needed to know. I was highly recommend this store I thought Callum was brilliant.

Helen Conduct was very helpful and advised us very professionally to allow us to reach the right decision.

The staff were fantastic and very helpful without any sale pressure. We delt with Callum who was excellent, extremely efficient and friendly. The manager was also really good too , allowing us into the store a little before official opening time when he spotted us waiting at the door . We done Furnature Village Chester , we will return .👍🌟

We were on the lookout for a extending dining table with 6 chairs. We found the perfect one and in a flash Deborah was there she was so lovely taking to our girls and making us feel comfortable. Her care, advise and attention was fantastic. Only downside is waiting 10 weeks for the delivery and build. Thank you!!!!

Excellent quality and outstanding customer service

After visiting and comparing several other furniture retailers we chose Chester Furniture Village and were really impressed with both the quality of their products and the value for money. The quality was noticeably better than many of the competitors we looked at while the prices were virtually the same.

If Carlsberg made sales staff they’d model them on Jonny, the Store Manager and Callum, who looked after us. They introduced themselves when we arrived and then gave us the freedom to browse without any pressure, which made such a refreshing change.

When we did have questions their product knowledge was exceptional. They were friendly, helpful and clearly knew their products inside out which made choosing and purchasing our new king-size bed incredibly easy.

A great range of quality furniture, excellent value and  most importantly, fantastic staff. We wouldn’t hesitate to use Chester Furniture Village again and would happily recommend them to anyone looking for quality furniture and a first-class shopping experience