Furniture Village - Chester Reviews 

Very helpful staff and all sorted out in not too much time. Looking forward to receiving the sofa

Large range of furniture. Staff very efficient and polite - great service. Steve who dealt with our purchase was very helpful, friendly and deserves a special mention.

Terry was amazing, excellent customer service , even got my daughter an ice lolly. It was very relaxing and no pressure to buy, which made us buy thanks Terry. 👍

Good afternoon paige hope your ok and i am just letting you know that i have had my 2 items of bedroom furniture replaced yesterday afternoon st 22 hartly place ellesmere port . I saw the damage to both the wardrobe & the bedside cabinet but the chest of draws was in good condition . They rang in the morning to confirm a delivery slot . But did not contact us in the afternoon to let us know. As i was already there . And i know you had a visit from my sister in law and her husband last week. And a big thanks for your help a few weeks ago . With regards miss helen rudd & mr peter rudd

Excellent service in store when choosing and buying sofa.
Delivery was excellent we were kept informed of delivery time and installation was excellent

Callum was very helpful and did what he could.

Dave the sales person was very polite friendly and helpful.

Great customer service,very helpful ,eager to help in any way ,for me to achieve what I was looking for .

There was no pressure into buying and the sales agent was very good. We did not buy then and there as we had to make sure the furniture would fit our small living room so went home to measure up. Called the agent and said we would be in the next day as we wanted to look at the settee and chair again and wanted to check the colour swatches.
Terry Dowdeswell the sales agent from the Chester branch was very knowledgeable when we asked questions and we were very pleased with the service we received.

Ordering was easy , quality furniture and great delivery guys ! Nothing was to much trouble .

Good staff. Knowledgeable and friendly.

Paul at the Chester branch was immensely helpful. He researched and found online exactly what we were looking for and negotiated a discount on delivery cost. Very pleasant to deal with along with the other friendly staff in this branch.

We have bought at Furniture Village before so it was our go to place for a new dining table & chairs.
Debbie Jeffs looked after us from start to finish explaining sizes & prices gave us space to make our decision.
Many Thanks Debbie

We were given coffee & freshly baked cookies. They didn’t do the hard sell. We ended up seeing everything we wanted and bought a dining room table & chairs plus a settee with 2 snuglers and 2 stools. We also bought the care package and they have everything in stock. we also managed to negotiate the price. We are now excited to have everything delivered.

Lovley service,funny and lots of coffee and cookies… what’s not to like

We ordered dining table set, sofa bed, rug and bedside lamp on 17th July. We required them to be delivered ASAP. Therefore we had to select items that are in stock, not our first preference. We were told items will be delivered in a weeks time. However, we had to call again and again to get the items delivered by 25th (it was scheduled for early August).
It would be better if customers were told exact date of delivery during purchase without making them frustrated.

Debbie at the Chester branch was very helpful and I love shopping at furniture village the quality is amazing.

Dave was very helpful explaining all the things we needed to know and the shop have lovely furniture at good prices

Debbie was so very helpful and very knowledgeable. Took her time and she was not overbearing.

Excellent customer service from Helen at the Chester branch. We needed a smaller settee and her guidance was a big selling point. No pressure, not rushed and we took our Springer Jess who was also made welcome. Also fresh cookies to eat on way home! This is our second buy from them and would recommend.