Furniture Village - Exeter Reviews 

I have been bombarded with text messages and emails asking me to leave a review. I haven’t received the furniture yet! I didn’t give my phone number or email for this. As instructed I text STOP to unsubscribe but it came back undeliverable. If I could cancel the furniture I would.

Excellent, I only went to have a look, and came away with a new sofa,
Enjoyed the coffee and cookies, but mostly we were given the time to make sure it was the one we wanted. We were listen to and very happy with the experience.

Very knowledgeable and helpful staff. Large range of products giving great choice.

We had the lovely Donna Martin! She was absolutely amazing, and really spent her time with us and made us feel really comfortable. Ended up buying a lovely table with her advice.

Donna was fantastic - very helpful and helped us entertain our little one!

Almost found what we wanted apart from colour range in the style of sofa we chose.
Fabrics for that range need modernising

Efficient service knowledge sales team

Assistant Cindy was excellent. She let us browse then answered questions and was thorough eith the sale

Marcelo Gouveia helped us with our purchase. He was friendly and helpful and afforded us plenty of time, without any pressure, to make a decision. A v pleasant experience.

The sales rep was very knowledgeable and personable

Marcelo was amazing, very informative, not pushy. Found just what we have been looking for, for the last two years.

Would never shop there again bought rug needed to exchange charged 25% on refund they didn't tell me this when purchased said its in the small print so be aware when purchased from this store con

Very informative staff who helped us explore all options

Excellent products at a competitive price (spoilt for choice) considering the quality is of the products. Marcelo was excellent gave us all the information we required. We left to consider our options (no pressure from Marcelo) we returned the following day to purchase our bed and Mattress

Kane who looked after me at the Exeter Store was very helpful re mattresses. Informative and patient. I was there for 3 hours trying all different matresss but he did not rush me but let me know he was there. He brought me a coffee which was welcomed and he sorted my parking. I received a phone call re delivery a couple of days later and the delivery day is booked. A pleasant experience with no issues. Thank you.

Cindy was absolutely superb - her customer skills were extremely good, especially as I was escort to my friend (Sally Butler) who has dementia. Cindy cottoned on very quickly and talked to her in simple terms, explaining everything without making either of us uncomfortable. Absolutely brilliant. Thank you Cindy.

First of all in store experience was fantastic very helpful, knowledgeable and friendly. The delivery was smooth as well. Sadly that’s where it ends, the USB ports in the headboard are faulty and we have raised this over 4 weeks ago sadly we are no further forward with this being rectified. Really disappointed

Our sofa arrived today on time , only issues was a small mark on the arm of the chair that happened in transit which the delivery guy took a photo of .the delivery guys were great tidy and friendly! callum and Rob 👍

No pressure sales. Great communication throughout the fulfilment and delivery process