FurrowsGroup Reviews 

I would recommend Furrows of Telford to friends and family because the staff are friendly and willing to go the extra mile, there is a decent range of new/used cars to discuss and browse at own leisure

The people are friendly, helpful and not at all pushy. All was explained properly and the target dates met. The car was nicely presented and it's basic operations demonstrated.

Great Experience from start to Finish - Emily took care of the whole process making it stress free

The staff at Furrows of Telford were good because they were friendly and welcoming. In particular David Holt the Sales Manager. Test drove two cars on 27 September 2025. Not pushy and very knowledgeable on both cars. Brought the second car l test drove. Collected my new car on 3 October. David had produced a video of my car showing me the key features, which was also emailed to me. Opted for the Cosmetic Repair cover and the Diamond Bright cover. Fully impressed with my new car. David rang me on 7 October to check how my car was, which was a nice touch. Noticed that the tyre puncture repair kit was not in the boot. I emailed David who agreed to send one to me via the post. Very professional service. Will be using the Furrows Car Service Team while my car is still under warranty. Would recommend buying a used car from Furrows in Telford.

The whole purchase went though smoothly and quickly. I am satisfied with the vehicle I bought; it fulfills my requirements within my budget.

Friendly and professional service when purchasing a new car. Good aftersales and servicing.

Thorough knowledgeable honest information and advice when making a substantial purchase. Thank you James.

I contacted Furrows over the phone having seen a car I liked on their forecourt while they were closed.
Louise took my enquiry and dealt with the entire sale remotely, putting up with my endless questions.
At handover she then took me out for a demo drive, helped set up the kia app and link to the car etc.. she even called latet on to check I had gotten home ok

Easy to deal with, always use for servicing for my Kia.

Pleased to pick up my second Kia xceed.. Had great service from Louise And Matt..both very helpful.. would have been five stars but for the hassle in obtaining insurance..my company And other underwriter's unable to find model.. even on the Kia insurance site!..

05/09/2025 was my second time having my car serviced by Furrows Telford, and both times I drove away to immediate warning lights - this year for the exact same problem they were supposed to have fixed during the service.

Upon returning 08/09/2025 to get this resolved, I was refused any refund on the faulty labour, and was told the issue had been a mistake of mechanic/s not paying attention, and it could be resolved in 30 minutes. It took them 90, with no update given to me until 25mins before it was finished, when I was told "15mins tops."

The previous year, mechanics misdiagnosed the warning light I can only assume they caused (as all was fine when I drove in for the service), and quoted the solution at over £1000. Fortunately I consulted a different garage, who correctly identified the problem and resolved things for almost a tenth of the price.

I will never choose to use this garage ever again, unbelievably poor performance.

I recently purchased a used Ford Ranger from Furrows (Shrewsbury) and can honestly say it has been one of the best experiences I’ve ever had buying a vehicle. I dealt with Matt Higgs, and from start to finish he made the whole process smooth and enjoyable.

Matt was extremely informative, courteous, and quick to respond to all of my requests. He explained every stage of the buying process clearly, which gave me complete confidence in my purchase. His professionalism and attention to detail really stood out, and he went above and beyond to ensure everything was handled properly.

If you’re looking for a used vehicle—particularly a van—I would highly recommend speaking with Matt. I understand he works between the Telford and Shrewsbury branches, and based on my experience, you’ll be in very good hands.

The sales man Wayne was very helpful. He did everything for us and made it all so easy .
Could not fault one thing .

I have been using Furrows for many years now to get a new motorbility car.

Straight talking and clear information and an excellent coffee machine!!!