FurrowsGroup Reviews 

Great salespeople that made the whole experience less daunting
I am new to electric car ownership and Emily explained it all very thoroughly , was not pushy and also worked hard to find me the best finance options

Louis was great to deal with from start to finish, highly recommend Furrows

Very good sales consultant who explained clearly the capabilities and features of the vehicles that we were interested in. She arranged test drives and was able to answer all of our questions. The cars were very good as well

Good quality cars and great range of choice. The staff, especially David was very helpful and kind.

Matt was very welcoming and not pushy, of which is one thing that would put us off buying.

Communication was first class.

Would highley recommend.

Vehicle went in for routine service and hasn’t returned. Furrows road tested and blew the engine up. Left me without a vehicle day before due to go on holiday. Service manager wasn’t interested in trying to help at all. Appalling service terrible company will never deal with them again

If there was a zero score that’s what I’d give. My car was booked in for routine service, service report received - no issues. Took on test drive warning light came on and car smelt of burning. I NOW NEED A NEW ENGINE AND LEFT WITHOUT A CAR. Thought the staff would be experienced technicians not cowboys.

Michael from the used car section was excellent and facilitated us in buying a car we love. We explored many options and instead of getting annoyed, he just wanted to help and make sure we got what we wanted. Was not that impressed with the new sales section but won't be going to that part so not relevant to us.

Staff friendly and professional. All eager to please. After sales though could be improved .

Made my experience the best. And the after care and care in general was above n beyond. X

Sales rep was friendly and knowledgeable. Made sure we understood all paperwork.

Leasing a car was easier than online, as it was more personal, also Rachel made it very light hearted process

The salesman was not pushy but he went to great lengths to provide any information we required and was well informed on all aspects of the car we were purchasing.

Very good service from professional staff, based on a car make (KIA) which has clearly thought through almost every aspect of what you would want from such a car model (XCEED).

Callum was really helpful and supportive when I was choosing a car after a time of not driving. Listened to my needs, answered my questions and responded quickly with help/advice during and post purchase.

The staff at Furrows of Oswestry, in particular Calum were very good because they listened to my requests and gave excellent options and advice.

Failed to collect car twice for recall, due to alleged system error, and then wrong address on your systems part, leaving me wasting 2 mornings waiting for collection.
Terrible customer service, poor communication and rude staff who show no empathy.
Your lack of apology, and lack of gesture of good will after wasting 2 mornings waiting for you to pick up the car, is poor on your part.
Avoid at all costs, would never recommend.

From start to finish the experience was fantastic. Thanks to Wayne for putting Matt on the case to look after me . Nothing too much trouble Matt let me know when the van was available to test drive . Then talked me through the details. The ford courier is great and would highly recommend Matt in the future.
Thanks Matt !
Drew Williams

Very helpful and friendly

Purchased a used car from Phil he was brilliant at helping us and would recommend to friends and family